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Face the day - You're way!
Our Health & Safety Measures

Keeping the Bay Club safe for our members means everyone does their part. We’ve put some helpful standards in place to ensure that our whole community is working together to make the Clubs a safe place for fitness and fun.

Expansive Indoor & Outdoor Spaces

Frequent Cleaning and Sanitation of Club Spaces

Physical Distancing Operational Protocols

FACE THE DAY, YOUR WAY

Mask Guidelines

For San Francisco and Marin Counties: The indoor mask mandate in San Francisco and Marin Counties has been lifted—provided that all members show proof of vaccination. What does this mean? As of October 15, we will ask for a one-time verification of vaccination at check-in for all members ages 12 and over. Guests will be asked to provide proof of vaccination at each visit. After that, mask use will be optional for members at our indoor locations in Marin and SF.

 

For Contra Costa County: Beginning Wednesday, September 22, everyone entering Bay Club Walnut Creek and its adjacent hotel restaurant must provide proof of full vaccination against COVID-19 or a negative COVID test result that is no older than 3 days prior to the date of entry. The Contra Costa ruling applies to all fitness facilities, dining establishments, and entertainment venues. Members may provide one-time proof of vaccination to access the club facilities (or a negative test at each visit). All individuals accessing indoor dining areas will be asked to show proof upon being seated.

Acceptable forms of proof are:

(a) The original DHSS CDC vaccination card issued to the individual following administration of the COVID-19 Vaccine (“CDC Card”)

(b) The original WHO International Certificate of Vaccination issued to the individual following administration of the COVID-19 in a foreign country (“WHO Yellow Card”)

(c) A paper photograph or photocopy of the CDC Card or WHO Yellow Card

(d) An electronic image of the CDC Card or WHO Yellow Card

(e) A digital copy of the individual’s COVID-19 Vaccine record, obtained through the following portal: https://myvaccinerecord.cdph.ca.gov/ or

(f) Documentation from a healthcare provider that the individual is Fully Vaccinated.

For more details, please see the announcement by the Contra Costa County health department at https://www.coronavirus.cchealth.org/health-orders.

 

For Los Angeles, San Mateo, and Santa Clara counties, as well as Portland:­ Per the latest County mandate, all individuals are required to wear masks while indoors at the club, except while eating or drinking, actively engaged in water-based sports (e.g. swimming, swim lessons, diving) and other sports where masks create an imminent risk to health. Once water-based sport activity is completed, they should continue to wear masks in the club until exiting the facility. Please also note that our San Francisco, Marin, and Walnut Creek locations will adhere to the proof of vaccination policies that have gone into effect for SF, Marin, and Contra Costa counties. We will continue to monitor State and County safety updates across California and Oregon as they pertain to masks as well as the possible expansion of vaccination proof requirements. Thank you for your cooperation.

 

For Alameda County: Per the latest County mandate, all individuals are required to wear masks while entering the club and circulating around the facility. Vaccinated individuals may not remove their mask except while actively engaged in water-based sports (e.g. swimming, swim lessons, diving) and other sports where masks create an imminent risk to health. Once water-based sport activity is completed, they should continue to wear masks while circulating around the club until exiting the facility. For those individuals who are not fully vaccinated, please continue to wear a face covering. Our enhanced cleaning protocols will remain in place for the foreseeable future.  Please also note that our San Francisco, Marin, and Walnut Creek locations will adhere to the proof of vaccination policies that have gone into effect for SF, Marin, and Contra Costa counties. We will continue to monitor State and County safety updates across California and Oregon as they pertain to masks as well as the possible expansion of vaccination proof requirements. Thank you for your cooperation.

 

For San Diego: Face coverings are no longer required in the club for vaccinated individuals and can be worn at your discretion. For those individuals who are not fully vaccinated, please continue to wear a face covering. Our enhanced cleaning protocols will remain in place for the foreseeable future.  Please also note that our San Francisco, Marin, and Walnut Creek locations will adhere to the proof of vaccination policies that have gone into effect for SF, Marin and Contra Costa counties. We will continue to monitor State and County safety updates across California and Oregon as they pertain to masks as well as the possible expansion of vaccination proof requirements. Thank you for your cooperation.

 

FREQUENTLY ASKED QUESTIONS

With Regards to Your Club

HOW CAN I FIND THE LATEST UPDATES AND INFORMATION ABOUT MY CLUB?

Simply head over to the Club and a member of our team will be happy to take you on a walk-through and give you an update on all the Club happenings. We know you need an excuse to get out of the house! Or, if you’re in front of a computer right now—and we know you are!—just visit bayclubs.com. There you will get an overall snapshot of what we’ve been up to, including transforming our outdoor and indoor spaces to fit your needs. Under “Clubs” in the top navigation, find your campus and club to get specific information about current operating hours, class schedules, amenities, and more. It’s all there for you browse at your convenience—then meet us at the Club!

 

THAT’S GREAT. NOW, HOW DO I ACCESS THE CLUB AND SPECIFIC AMENITIES?

We know you’ve been stuck at home, so the hard part will be getting out the door (or will that be the easiest?). But once you’ve done that, all you need to do is drive to the Club, check-in at the Hospitality Desk, and we’ll take care of you. You’ll find plenty of space to enjoy the Club—and even hang out all day (we just ask that you kindly leave when the Club closes, but we’ll meet you at the door the next morning!). Yes, you’ll be able to make your court and golf reservations like you’re used to on Bay Club Connect. But for all other club services, simply come to the Club and we’ll get you started with your club experience.

 

HOW DO I FIND THE NEW GROUP CLASS SCHEDULE AND OTHER CLUB PROGRAMMING INFORMATION?

You know all those awesome classes you’ve been taking from your living room or backyard? Well, now they’re back and in person at the Club! We have a variety of options both indoors and out, ensuring you have plenty of fresh air and space to move around.

Yes, we’ll still offer the same great classes online for active Members, but wouldn’t it be great to see your fit community by the pool for a well-spaced cycling class? Head over to bayclubconnect.com to view all our onsite class offerings, as well as both live and on-demand classes. Then, get moving with us—it’s just the break you need from your home office.

Oh, and have you joined one of our club Facebook Groups yet? You’ll find lots of updates coming from your favorite club Associates and programming information. Click here to get started.

With Regards to Your Membership

I HAVE A QUESTION ABOUT MY MEMBERSHIP. HOW DO I REACH THE BAY CLUB’S CUSTOMER SERVICE TEAM?

We have a large, dedicated team of Associates always ready to help. The best way to reach us is through your Member Portal at bayclubconnect.com, or by downloading the Bay Club Connect app on your mobile device (you’ll notice it got a makeover!). Once in Bay Club Connect, simply, select “Contact Us” to get in touch.

WHAT ABOUT MY MONTHLY LOCKER CHARGES?

We’re thrilled that members can now enjoy the convenience of the locker rooms, along with other Bay Club services. And we’ve got Executive Lockers available, speak with the front desk for more details.

 

WHAT HAPPENS TO MY PREPAID TRAINING PACKAGES OR PROGRAMS?

Don’t worry, we got you. If you already have a pre-paid training package, we’ve extended the expiration date to June 30, 2021. And if you use at least one session by June 30, we’ll be happy to extend even further out to December 31, 2021. Why wait–that summer weather is just around the corner!

 

I’VE HEARD THAT BAY CLUB CONNECT GOT AN UPGRADE, WHAT IS NEW?

Great news! Bay Club Connect, our member portal, has been upgraded—and is more user-friendly than ever-before. It is your way to check into the Club, view class schedules, and see your member statement, with any club charges, at any time. Each month, your new statement will be available on the 1st and drafted between the 10th and the 15th. If you would like to receive a paper statement or have any questions about your statement, please contact the Customer Service team at bayclubconnect.com.

With Regards to Health and Safety

OKAY, LET’S TALK HEALTH AND SAFETY. WHERE CAN I FIND THE BAY CLUB’S PROTOCOLS?

Yes, it’s just as important to us as it is to you. We want you to feel safe as you move through the Club, and believe us when we say, we’ve spent a lot of time ensuring all our clubs meet—if not exceed—the highest health and safety standards.

 

WHAT CHANGES HAVE BEEN MADE TO THE CLUB WITH REGARDS TO HEALTH AND SAFETY?

You’re going to notice plenty of space for you to enjoy the Club. Equipment has been moved outdoors (under the shade of tents!) so you can work out in the fresh air. Or if you prefer the indoor fitness area, all equipment is well-spaced and MERV 13 air filters have been installed at all locations. Sanitization stations have been added throughout the Club.

If you’re someone who loves group exercise, we have classes indoors and outdoors to fit your preference. All areas provide plenty of space for social distancing and good air flow. Plus, there’s more—head over to the Club and we’ll be happy to walk you through all these changes.

 

WHAT ABOUT MASKS? DO I NEED TO WEAR ONE?

For San Francisco and Marin Counties: The indoor mask mandate in San Francisco and Marin Counties has been lifted—provided that all members show proof of vaccination. What does this mean? As of October 15, we will ask for a one-time verification of vaccination at check-in for all members ages 12 and over. Guests will be asked to provide proof of vaccination at each visit. After that, mask use will be optional for members at our indoor locations in Marin and SF.

For Contra Costa County: Beginning Wednesday, September 22, everyone entering Bay Club Walnut Creek and its adjacent hotel restaurant must provide proof of full vaccination against COVID-19 or a negative COVID test result that is no older than 3 days prior to the date of entry. The Contra Costa ruling applies to all fitness facilities, dining establishments, and entertainment venues. Members may provide one-time proof of vaccination to access the club facilities (or a negative test at each visit). All individuals accessing indoor dining areas will be asked to show proof upon being seated.

Acceptable forms of proof are:

(a) The original DHSS CDC vaccination card issued to the individual following administration of the COVID-19 Vaccine (“CDC Card”)

(b) The original WHO International Certificate of Vaccination issued to the individual following administration of the COVID-19 in a foreign country (“WHO Yellow Card”)

(c) A paper photograph or photocopy of the CDC Card or WHO Yellow Card

(d) An electronic image of the CDC Card or WHO Yellow Card

(e) A digital copy of the individual’s COVID-19 Vaccine record, obtained through the following portal: https://myvaccinerecord.cdph.ca.gov/ or

(f) Documentation from a healthcare provider that the individual is Fully Vaccinated.

For more details, please see the announcement by the Contra Costa County health department at https://www.coronavirus.cchealth.org/health-orders.

For Los Angeles, San Mateo, and Santa Clara counties, as well as Portland:­ Per the latest County mandate, all individuals are required to wear masks while indoors at the club, except while eating or drinking, actively engaged in water-based sports (e.g. swimming, swim lessons, diving) and other sports where masks create an imminent risk to health. Once water-based sport activity is completed, they should continue to wear masks in the club until exiting the facility. Please also note that our San Francisco, Marin, and Walnut Creek locations will adhere to the proof of vaccination policies that have gone into effect for SF, Marin, and Contra Costa counties. We will continue to monitor State and County safety updates across California and Oregon as they pertain to masks as well as the possible expansion of vaccination proof requirements. Thank you for your cooperation.

For Alameda County: Per the latest County mandate, all individuals are required to wear masks while entering the club and circulating around the facility. Vaccinated individuals may not remove their mask except while actively engaged in water-based sports (e.g. swimming, swim lessons, diving) and other sports where masks create an imminent risk to health. Once water-based sport activity is completed, they should continue to wear masks while circulating around the club until exiting the facility. For those individuals who are not fully vaccinated, please continue to wear a face covering. Our enhanced cleaning protocols will remain in place for the foreseeable future.  Please also note that our San Francisco, Marin, and Walnut Creek locations will adhere to the proof of vaccination policies that have gone into effect for SF, Marin, and Contra Costa counties. We will continue to monitor State and County safety updates across California and Oregon as they pertain to masks as well as the possible expansion of vaccination proof requirements. Thank you for your cooperation.

For San Diego: Face coverings are no longer required in the club for vaccinated individuals and can be worn at your discretion. For those individuals who are not fully vaccinated, please continue to wear a face covering. Our enhanced cleaning protocols will remain in place for the foreseeable future.  Please also note that our San Francisco, Marin, and Walnut Creek locations will adhere to the proof of vaccination policies that have gone into effect for SF, Marin and Contra Costa counties. We will continue to monitor State and County safety updates across California and Oregon as they pertain to masks as well as the possible expansion of vaccination proof requirements. Thank you for your cooperation.

 

OKAY, OKAY, I’M HEADED TO THE CLUB. HOW CAN I STAY UP TO DATE ON EVERYTHING HAPPENING AT MY CLUB?

We’re here for you, and will continue to update bayclubs.combayclubconnect.com, and onelombard.com as our club operations and programming evolve to further fit your needs. Additionally, look for weekly regional email communication so that you can stay connected to your Bay Club community.

Bottom line: We’re open, and we invite you to enjoy the Club and its expansive amenities to the fullest—whether that means dashing in for your favorite class (don’t forget to take a pause after to sip a complimentary cup of coffee!) or hanging out taking the full day to relax and hang out at your home away from home. We look forward to seeing you at your club.

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