Keeping the Bay Club safe for our members means everyone does their part. We’ve put some helpful standards in place to ensure that our whole community is working together to make the Clubs a safe place for fitness and fun.
HOW CAN I FIND THE LATEST UPDATES AND INFORMATION ABOUT MY CLUB?
Simply head over to the Club and a member of our team will be happy to take you on a walk-through and give you an update on all the Club happenings. We know you need an excuse to get out of the house! Or, if you’re in front of a computer right now—and we know you are!—just visit bayclubs.com. There you will get an overall snapshot of what we’ve been up to, including transforming our outdoor and indoor spaces to fit your needs. Under “Clubs” in the top navigation, find your campus and club to get specific information about current operating hours, class schedules, amenities, and more. And under “Members” in the top navigation, you will find all our updated Member communication, health and safety protocols, and more. It’s all there for you browse at your convenience—then meet us at the Club!
THAT’S GREAT. NOW, HOW DO I ACCESS THE CLUB AND SPECIFIC AMENITIES?
We know you’ve been stuck at home, so the hard part will be getting out the door (or will that be the easiest?). But once you’ve done that, all you need to do is drive to the Club, check in at the Hospitality Desk, and we’ll take care of you. You’ll find plenty of space to enjoy the Club—and even hang out all day (we just ask that you kindly leave when the Club closes, but we’ll meet you at the door the next morning!). Yes, you’ll be able to make your court and golf reservations like you’re used to on Bay Club Connect. But for all other club services, simply come to the Club and we’ll get you started with your club experience.
HOW DO I FIND THE NEW GROUP CLASS SCHEDULE AND OTHER CLUB PROGRAMMING INFORMATION?
You know all those awesome classes you’ve been taking from your living room or backyard? Well, now they’re back and in person at the Club! We have a variety of options both indoors and out, ensuring your have plenty of fresh air and space to move around.
Yes, we’ll still offer the same great classes online for active Members, but wouldn’t it be great to see your fit community by the pool for a well-spaced cycling class? Head over to bayclubconnect.com to view all our onsite class offerings, as well as both live and on-demand classes. Then, get moving with us—it’s just the break you need from your home office.
Oh, and have you joined one of our club Facebook Groups yet? You’ll find lots of updates coming from your favorite club Associates and programming information. Click here to get started.
I HAVE A QUESTION ABOUT MY MEMBERSHIP. HOW DO I REACH THE BAY CLUB’S CUSTOMER SERVICE TEAM?
We have a large, dedicated team of Associates always ready to help. The best way to reach us is through your Member Portal at bayclubconnect.com, or by downloading the Bay Club Connect app on your mobile device (you’ll notice it got a makeover!). Once in Bay Club Connect, simply, select “Contact Us” to get in touch.
If you’re someone who wants to chat over the phone, we get you—a break from screen time is necessary. Please leave a message for our team at 888.646.4660, let us know the best time and way to reach you, and we’ll get back to you within 48 hours.
WHAT ABOUT MY MONTHLY LOCKER CHARGES?
We’re thrilled that members can now enjoy the convenience of the locker rooms, along with other Bay Club services.
WHAT HAPPENS TO MY PREPAID TRAINING PACKAGES OR PROGRAMS?
Don’t worry, we got you. If you already have a pre-paid training package, we’ve extended the expiration date to June 30, 2021. And if you use at least one session by June 30, we’ll be happy to extend even further out to December 31, 2021. Why wait–that summer weather is just around the corner!
I’VE HEARD THAT BAY CLUB CONNECT GOT AN UPGRADE, WHAT IS NEW?
Great news! Bay Club Connect, our member portal, has been upgraded—and is more user-friendly than ever-before. It is your way to check into the Club, view class schedules, and see your member statement, with any club charges, at any time. Each month, your new statement will be available on the 1st and drafted between the 10th and the 15th. If you would like to receive a paper statement or have any questions about your statement, please contact the Customer Service team at bayclubconnect.com.
OKAY, LET’S TALK HEALTH AND SAFETY. WHERE CAN I FIND THE BAY CLUB’S PROTOCOLS?
Yes, it’s just as important to us as it is to you. We want you to feel safe as you move through the Club, and believe us when we say, we’ve spent a lot of time ensuring all our clubs meet—if not exceed—the highest health and safety standards. To view our detailed Standard Operating Procedures, as well as preventative measures, please see our Your Safe Place webpage.
WHAT CHANGES HAVE BEEN MADE TO THE CLUB WITH REGARDS TO HEALTH AND SAFETY?
You’re going to notice plenty of space for you to enjoy the Club. Equipment has been moved outdoors (under the shade of tents!) so you can work out in the fresh air. Or if you prefer the indoor fitness area, all equipment is well-spaced and MERV 13 air filters have been installed at all locations. Sanitization stations have been added throughout the Club.
If you’re someone who loves group exercise, we have classes indoors and outdoors to fit your preference. All areas provide plenty of space for social distancing and good air flow. Plus, there’s more—head over to the Club and we’ll be happy to walk you through all these changes.
WHAT ABOUT MASKS? DO I NEED TO WEAR ONE?
Our updated mask guidelines, in accordance with the department of health, are as follows: Masks are required to be worn indoors at all times, unless you are actively exercising and practicing social distancing. When walking from one space to the next, your face covering must be worn. While outdoors, masks are required when you are not able to maintain social distance from persons outside your household.
OKAY, OKAY, I’M HEADED TO THE CLUB. HOW CAN I STAY UP TO DATE ON EVERYTHING HAPPENING AT MY CLUB?
We’re here for you, and will continue to update bayclubs.com, bayclubconnect.com, and onelombard.com as our club operations and programming evolve to further fit your needs. Additionally, look for weekly regional email communication so that you can stay connected to your Bay Club community.
Bottom line: We’re open, and we invite you to enjoy the Club and its expansive amenities to the fullest—whether that means dashing in for your favorite class (don’t forget to take a pause after to sip a complimentary cup of coffee!) or hanging out taking the full day to relax and hang out at your home away from home. We look forward to seeing you at your club.