INTRODUCTION | MEMBERSHIP TIERS AND CATEGORIES | GENERAL MEMBERSHIP AND ACCOUNTING | GENERAL CLUB INFORMATION | DEPARMENT GUIDELINES | RESERVATIONS AND BOOKING | COUNTRY CLUB BENEFITS TERMS & CONDITIONS | CLUB WEST DIAMOND FAMILY TERMS & CONDITIONS | LIFESTYLE POINTS TERMS & CONDITIONS


INTRODUCTION


The Bay Club Company and its subsidiaries and affiliated entities (collectively, “TBCC,” the “Bay Club” or the “Company”) have adopted guidelines, procedures, rules and regulations (“guidelines”) designed to provide for the safe, enjoyable and healthy use of our clubs and premises and events by you, our members and guests.

These guidelines apply to your conduct on the Bay Club’s premises, which includes your access to our clubs, sports amenities (including golf, tennis, squash, racquetball and basketball),  all outdoor areas, including parking lots, sidewalks, and outdoor pool, and indoor and outdoor children’s play areas (collectively, “premises”) or any use of the Bay Club’s online, mobile, or interactive offerings or websites. They also apply to your conduct during its programs, training, events or other Bay Club-sponsored activities off the premises (“events”).

These guidelines supplement those posted or otherwise provided in our clubs, on our web or mobile sites, or at our events. We may adopt guidelines applicable to a single club. In some instances, governmental laws may establish different requirements applicable to certain clubs that may not be outlined here. To the extent of a conflict with other guidelines, the more restrictive guideline applies.

If you violate any of these guidelines, your membership or club access may be suspended or terminated. Members are responsible for their actions and the actions of their family and guests when at the Club. Should damage arise—whether property or personal injury—you are liable for all resultant costs. Our decision on all questions regarding construction or interpretation of these guidelines is final. Please note that not all rules may apply at all clubs if specific department is not onsite.

We may change these guidelines at any time without notice at our sole discretion. You may find the most recent version of these guidelines at www.bayclubs.com/membershipguidelines. You may also download a PDF version of the membership guidelines. As a member or guest of the Bay Club, you are responsible to review and comply with these guidelines at all times. For questions, please view our 2016 Most Frequently Asked Questions, or contact a Membership Director. A complete list of Frequently Asked Questions will be available soon.

Bay Club Membership Benefits and Lifestyle Points are awarded at the discretion of The Bay Club Company (TBCC). Certain memberships have special membership arrangements, which entitle participating members to use and enjoy the facilities of reciprocal clubs in accordance with those clubs’ Rules and Regulations. The member agrees to abide by such Rules and Regulations, as they exist or may change from time to time. Further, the Club may change the reciprocal clubs from time to time. The Member expressly agrees that all use of the club facilities, exercise equipment, exercise machines, courts and any transportation provided by the Club is undertaken by the member or member’s guest at his/her sole risk.

The lifestyle points guidelines outlined in this document are valid February 1–December 31, 2016 and are only valid in the Bay Area and San Diego. Full benefits, and terms and conditions including the advance booking changes for all membership categories will go into effect on February 1 2016 in the Bay Area and San Diego.  This program will launch in the LA region later in 2016. Golf benefits and Lifestyle Points will be available at Boulder Ridge at a later date. With the exception of golf bookings, Lifestyle Points cannot be used at Fairbanks Ranch until announcement is made later in the year. The accumulation of benefits or rewards does not entitle members to any vested rights with respects to benefits or points. In addition, members may not rely upon the continued availability of any accumulated benefits or points.

MEMBERSHIP TIERS AND CATEGORIES


TBCC offers the following types of membership tiers and categories that are subject to change from time to time in the sole discretion of Bay Clubs.

Membership Category vs. Membership Tier

All members have a membership tier and category. A membership tier is defined as a division of members within a membership category that share a particular set of benefits. Bay Club membership tiers are: Individual, Couple or Family (where applicable).

A membership category is defined as a division of members that share a particular set of benefits. Bay Club membership categories are: Junior Membership, Young Professional Membership, Senior Membership, Single Site Membership, Campus Membership, Regional Executive Club Membership, Club West Premier Membership, Club West Platinum Membership, Club West Diamond Membership, and Country Club Membership.

Some membership tiers and categories vary by location. Please see a Membership Director for more information.

Individual Membership

This membership consists of one person 18 years of age or older.

Couple Membership

This membership is defined as any of the following: A married couple; registered domestic partners; two immediate family members 18 years of age or older; or a single parent and a dependent child. Members of a Couple Membership must live in the same residence on a permanent basis.

Family Membership

This membership is defined as any of the following: A married couple with one or more dependent children* and up to two grandchildren; registered domestic partners with one or more dependent children and up to two grandchildren; two immediate family members 18 years of age or older with one or more dependent children and up to two grandchildren; or a single parent and two or more dependent children and up to two grandchildren. Members of a Family Membership must live in the same residence on a permanent basis, with the exception of grandchildren. Grandchildren must be under the age of 21 to be included on a Family Membership.

*Dependent children under the age of 21 may be members of the Club as part of a Couple or Family Membership. Dependent children 21 years or older (not part of a Country Club Family Membership) must either have their own membership, use the Club as a guest, or be added to a family membership as an add-on. Country Club Family memberships differ; please see Country Club Membership guidelines for more information.

Family Add-On

Adult children ages 21 to 29 may be members of the Club as part of a Family Add-On Membership. Those who are 21–24 may be added for $50 a month and those 25–29 may be added for $75 a month. Only children of the primary or secondary member on a Family Membership are eligible. A one-time $250 add-on service fee will be assessed. Fee will be waived for active children on the membership at the time of conversion and downgrade requests if family add-on has been part of the account for a minimum of six months. Adult children ages 21–29 under the Country Club Family Membership are automatically included and do not need to pay add-on fees. Different restrictions apply to Country Club Family Memberships; please refer to Country Club section for more information. Membership is availalbe at select Bay Clubs and certain club-use restrictions may apply. Please note: Fees are subject to change.

Nanny Add-On

A nanny or au pair may be added to an existing Family membership (limit two per membership) for $105 per month each whenever there are children under the age of 13 years active on the account. A one-time $250 add-on service fee will be assessed. Fee will be waived for downgrade requests if the nanny has been part of the account for a minimum of six months. A change fee is applicable for each nanny add-on, unless a new nanny is taking the spot of a current nanny and there is no break in monthly dues. Nannies are permitted full access to the Club, and children need not be present for a nanny to utilize the facilities; however, they do not have booking privileges. Members must complete the nanny/au pair application and agreement and employment verification is required yearly. Please note: Fees are subject to change.

Junior Membership

A typical Junior Membership consists of one person between the ages of 13 and 23 years old. The member’s parents are not entitled to the rights and privileges of this category of membership, but may be a guest in accordance with the Club’s Rules and Regulations. Upon the member’s 24th birthday, the Junior member shall become an Individual member, and his or her dues will increase to the Individual membership rate then in effect. The Junior membership is available at select Bay Club properties and certain
club-use restrictions may apply. This membership is not available at the Country Club or Club West membership levels. Please note that the age restrictions for Junior Memberships may vary by club.

Young Professional Membership

A Young Professional Membership applies to members ages 29 years and younger. Upon the member’s 30th birthday, this membership will automatically convert to a full membership at the prevailing monthly dues rate. Couple and Family Young Professional memberships must consist of two individuals 29 years of age or younger, and will automatically convert to full membership upon one of the members turning 30 years of age. Couple and Family memberships must meet the definition of such as described in the Membership Agreement. The Young Professional membership is available at select Bay Club properties and certain club-use restrictions may apply. This membership is not available at the Country Club or Club West membership levels.

Senior Membership

Members ages 65 or older are eligible for Senior Membership. This is available for Individual and Couple memberships who meet the definitions of such as described in the Membership Agreement. Senior Membership is available only at certain Bay Club properties and club-use restrictions may apply. Senior members may utilize the Club between the hours of 11:00 am and 6:00 pm daily, and must check in prior to 5:00 pm. The prevailing guest fee will be assessed for all check-ins that occur after 5:00 pm. This membership is not available at the Country Club or Club West membership levels. Senior access at Bay Club Santana Row varies, please see the Reception Desk for specific guidelines.

Single-Site Membership

This membership entitles the holder to access and charging privileges at their preferred club. Membership is not available at all locations. Please check your preferred club for access privileges.

Club West, Executive Club, and Campus Memberships

Club West, Executive Club, and Campus Memberships are special membership arrangements for club members. A Club West, Executive Club, or Campus Membership entitles the holder to use and enjoy the facilities of participating reciprocal clubs in accordance with the participating clubs’ Rules and Regulations. The member agrees to abide by such Rules and Regulations, as they exist or may change from time to time. Further, the Club may change the participating reciprocal clubs from time to time.

Country Club Membership

The Country Club Membership is the Bay Club’s preeminent membership, combining an almost unlimited assortment of signature benefits with our most exclusive access to date. This membership entitles the holder to full access and charging privileges at all Bay Club properties in accordance with the Rules and Regulations of the club. The member agrees to abide by such Rules and Regulations, as they exist or may change from time to time. Please see your home Country Club for more information.

GENERAL MEMBERSHIP AND ACCOUNTING


Business Office

The Club’s Business Office staff is available to answer your questions regarding your membership and billing matters during business hours, 9:00 am–5:30 pm Monday through Friday. In addition, as an added convenience, you can manage your account online through MyClub. This service allows you to change your account information, view charge activity between billing statements, and view and download previous statements. You will also be able to set up Electronic Funds Transfer (EFT) through MyClub, allowing you to automatically pay your balance from your checking account. 

Electronic Funds Transfer (EFT)

Members may pay their monthly statement balance by check or cash. Additionally, automatic payment via Electronic Funds Transfer from a checking account will be offered to members at no additional cost. To sign up for this service, please contact the Business Office to obtain an EFT application, or visit MyClub on the For Members page of the Club’s website.

Monthly Statements

Statements are sent out on a monthly basis within one week after the monthly cut-off date and will, in most cases, reflect the next month’s dues and past month’s payments and charges. Accounts not paid in full by the due date are past due and will be assessed a late payment charge. Payments received after the due date will not appear on your statement. Please notify the Club of any change to your work address, home address, phone number(s) and email address. If you would prefer an electronic copy, please contact the Business office.

Dues

The Club shall, from time to time, determine the amount and the terms of payment of dues. The obligation to pay dues is not dependent on the availability of all the Club’s facilities or the member’s frequency of use. Tournaments, repairs, maintenance of some facilities renovations, and/or other occurrences may make it necessary for the Club to restrict the use of one or more facilities, or to close the Club temporarily. Dues will not be reduced or suspended during the time when facilities are unavailable.

Charging Privileges

All club members 13 years of age or older have charging privileges at the Club. These charges will be reflected on your monthly billing statements. The right to charge at other Bay Club Company properties is reserved for Campus, Executive Club, Club West, and Country Club members.

Membership Changes

A membership change occurs when there is any change in membership tier or category. A membership change fee is required for each membership tier or category change. A one-time fee of $250 will be charged for each change request. The fee will be waived for downgrade requests if the current membership category has been maintained for a minimum of six months.

Membership change requests up to the Club West or Country Club level require the prevailing initiation fee. Membership change requests within the Club West or Country Club category require the difference in initiation fee between the membership categories. Any downgrade from a Club West or Country Club category is complimentary. Membership change requests to upgrade back to a previously held membership in the Country Club or Club West category will require a new initiation fee unless the currently held membership category has been held for a minimum of 18 months, then the best available initiation fee offer at the time of desired upgrade will be charged.

All membership changes will be effective the first of the following month.

Voluntary Terminations

Written notice is required to be forwarded to the Business Office to resign a membership. Cancellation will be effective 30 days after the first of the following month from which the cancellation notice was received (by way of example only, written notification given on September 15 shall be effective on October 1, with a membership end date of October 31). Upon receipt of your request, you are required to return your membership card, return your storage locker key, and bring your account balance to zero.

Involuntary Terminations

The Club reserves the right to suspend or terminate membership if the member(s) fail to comply with any rules and regulations adopted by the Club—or for any conduct the Club determines to be improper, or in any way not in the best interest of the Club.

Leaves of Absence (LOA)

Members may apply for LOA if they are out of the area, or are unable to use the Club due to illness/injury. LOA requests are effective the first of the following month. For the LOA to be approved, the membership account must be paid in full and the membership card(s) and locker key(s) must be returned. The dues for a membership on LOA are reduced to an amount equal to one-third of the prevailing dues for the applicable membership category. An approved LOA is for a minimum of three months and a maximum of six months. The membership will be automatically reactivated to the prevailing category at the end of the sixth month, if a return date is not indicated. While on LOA members are not allowed use of the Club. There is no limit to the number of times a member is allowed to go on LOA; however, there must be a minimum of 12 months of active status between requests. Please note: Club West and Country Club Memberships are not eligible for LOA.

Legal Separation or Divorce of Married Members

In the event of the divorce or separation of spouses having membership privileges under either a Family Membership or a Couple Membership, the membership, including all of its rights and benefits, will vest solely in the spouse awarded the membership by an agreement of separation or a decree of divorce. Until the award of the membership and written notice thereof is provided to the Club, both spouses will be jointly and severally liable for all dues and charges and both may continue to enjoy membership privileges so long as such amounts are timely paid. The Club reserves the right to not transfer the membership to either spouse if the Club, in its discretion, is unable to determine the person who is lawfully entitled to receive the membership. When ownership of the membership has been determined, written notice thereof and the relevant documentation shall be promptly delivered to the Club. The disposition of the membership must be determined within one year after a separation or, in the case of a divorce, within such one-year period the title to the membership must be addressed. In the decree of divorce, the Club has the right to suspend membership privileges until ownership of the membership has been determined and the Club has received written notice thereof and the appropriate documentation. The Club shall also have the right in either such case to deem the membership resigned in its discretion. Following a separation or divorce and award of the membership as contemplated hereby, the spouse awarded the membership shall have the right to determine which Immediate Family Members will be permitted to use the Club Facilities under the membership.

The Club will not become involved in any domestic or other dispute concerning ownership or issuance of a membership and does not have any liability or responsibility for resolution of such disputes. If the Club is uncertain as to who should receive the refund, if any, associated with a Refundable Membership, the Club in its discretion may file an interpleader action or similar type action and thereby deposit the refund amount into the registry of a court of competent jurisdiction for the court to determine who is entitled to the refund without recourse to the Club. The Club shall be entitled to a reimbursement of reasonable attorneys’ fees and costs from the Member in question for filing such interpleader action. The Club reserves the right to petition the divorce court to determine who is entitled to the refund, if any, once the refund becomes payable.

GENERAL CLUB INFORMATION


Member Check-In

Upon arriving at the Club, all members must check in at the Reception Desk at each visit. Please present your membership card or number to the Reception Desk staff.

Guests

Your guests are always welcome at the Club. We do require that you check in your guests at the Reception Desk. Guests may utilize the facilities or play a sport only when accompanied by a member, and each guest is limited to a maximum of two visits per month up to a total of no more than 12 times per year regardless of which member he or she is the guest of and which club he or she visits. Members are responsible for the conduct of their guests. The Club reserves the right to limit the number of guests a member may bring to the Club and to adjust guest fees at any time without prior written notice. Specific sports conditions  are listed below. A guest pass is not necessary to dine with a member at a 77 Social Club or club dining room; however, guests will need to sign in at the Reception Desk.

MyClub

With MyClub, all of your membership information is now at your fingertips. Through this online service, you can view your account balance, update your member information, contact the Club, and so much more. MyClub is the perfect place to track your daily club usage, as well as your accumulation of Lifestyle Points. Best of all, you can easily access MyClub from the main page of your club’s website.

Reciprocal Club Use

Members who wish to enjoy unrestricted use of other the Bay Club Company properties should consider one of our multi-club memberships. Reciprocal privileges as a paid guest at thousands of associate clubs throughout the U.S. and abroad is available through IHRSA, the International Health, Racquet & Sportsclub Association. Only members in good standing are eligible, and the club visited must be at least 50 miles away the member’s home club. For details, visit healthclubs.com.

Valet Parking

Complimentary valet parking is available at select Clubs (Redwood Shores, Courtside and Carmel Valley) for you and your guests during prime-time hours of operation. Closing time is subject to change based on volume. Should your car be left with Valet after the normal valet hours, your vehicle will be parked in an available spot within the Valet Lot, and your keys will be held at the Reception Desk labeled with vehicle parking location.

Locker Rooms

Day lockers are provided by the Club for temporary storage only. These lockers are emptied nightly and the Club is not responsible for items left in them. Please note members may be charged up to $75 to replace the lock if they misplace their key. We recommend pinning your locker key to your clothing rather than your towel, to reduce the chances of it being misplaced. Private lockers and laundry service, including executive lockers, are available for a monthly fee on a limited basis at select clubs. To utilize the laundry service, simply drop the mesh bag provided in one of the towel bins located throughout the locker rooms or at the front desk, and we will wash and dry your items (workout clothing only) within 24 hours. Members and guests agree not to store valuable items in any lockers.

Children’s use of the locker rooms vary by club. In most clubs that allow children to use the locker rooms, children up to the age of 4 years are permitted in opposite sex locker rooms.

Towels are provided free of charge. In order to help conserve water and natural resources, we ask that you use no more than two towels per visit. Likewise, responsible water usage in our showers and sinks is expected and appreciated. The sauna, steam room, and whirlpool spa (where applicable) are available to members and guests over the age of 16 and have specific rules regarding their use posted in corresponding areas. Please read them carefully, both for your safety and to preserve the water quality and relaxing experience for all members.

Lost and Found

The Club is not responsible for lost or stolen items. Individual safe deposit boxes are available for member use at most Reception Desks. Should you accidentally leave your belongings at the Club, please inquire about them in person at the Reception Desk. Articles collected are inventoried and stored for one month. Unclaimed articles are donated to charity. Should you lose your membership card, please contact the Reception Desk. There is a $15 charge for each replacement card.

Cell Phone Use

Cell phone use is permitted only in the Main Lobby, the Café, and other designated public gathering spaces. Silent cell phone use only is permitted in the Fitness Center and Clubhouses. Ringers must be off on the golf course, driving range, tennis and squash courts. Cell phones are not permitted in the locker rooms, the Spas, or the group exercise, cycling, and mind-body studios.

Personal Music

Listening to music at the clubs is welcomed, as it eliminates distractions. Please use headphones when near other members. When on the golf course or other isolated areas, you can listen to music without headphones if others cannot hear it.

Prize Redemption

Merchandise certificates or gift cards awarded as prizes must be used in The Shop, One Lombard, or the golf shop, unless otherwise noted. All merchandise credit is to be used by December 31 of the year the certificate/gift card is awarded; credit not used by that time will be forfeited, unless otherwise noted. Members may not apply credit to their membership account or use it for any purpose other than what was intended.

Non-Bay Club Instruction

Formal personal or group instruction with regard to fitness and sports training is not permitted by any individuals other than authorized Bay Club teaching staff.

Pets/Service Dogs

No animals are permitted in clubs or on club grounds (including golf courses), unless they are designated service animals, except during specific animal-focused events such as Paws for a Cause. A service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability; the task(s) performed by the dog must be directly related to the person’s disability. The service dog is permitted to accompany the individual with a disability to all areas of the facility where members and guests are normally allowed to go.

Firearms and Weapons

No weapons or firearms are permitted on club property, even if an individual holds a permit to carry a concealed weapon. The only exception applies to active law enforcement officers.

DEPARMENT GUIDELINES


Fitness Center

Children below the age of 12 are not allowed to use the Fitness Center, unless they are working with one of the Club’s trainers. Members ages 12–13 are allowed in the Fitness Center if they are under direct adult supervision and have taken our Teen Training Safety Course. Direct supervision means the parent is watching the teen at all times; the teen and adult can take turns doing sets, but cannot do sets concurrently. The adult must know weight lifting techniques and the operation of fitness equipment well enough to prevent injury to the teen. Members ages 14–16 are allowed to use the Fitness Center without supervision if they have completed a Teen Training Safety Course.

The Club reserves the right to deny the use of the Fitness Center to anyone not willing or able to properly and safely use fitness equipment. Shirts and closed-toe shoes are required at all times. As a courtesy to others, please return mats and weights to their designated areas, place trash and towels in the appropriate receptacles, and limit your cardio workout to 30 minutes when others are waiting for a machine. Additionally, we ask that you allow others to work in when using strength training equipment.

Fitness Attire

Proper attire is required for anyone using the Club. Appropriate footwear and shirts are required in all public indoor and outdoor recreational areas, including closed-toe shoes in fitness areas and non-marking shoes on all hardwood exercise floors and courts. For tennis, squash, golf course, and clubhouse-specific guidelines, please see respective department.

Group Exercise and Cycling Studio Etiquette

New students should arrive to class ten minutes early to discuss any injuries or special concerns with the instructor. We ask that you follow the instructor’s routine, as classes are a group activity. Specific guidelines are posted at the entrance of each studio. Please follow these guidelines carefully for the safety and enjoyment of all members. Additionally, we ask that you keep conversation to a minimum, wipe down the equipment after class, and return it to its designated storage space. We ask that members and guests arrive on time to all classes. Entering  a class late is disruptive and strongly discouraged.

Mind-Body Studio Etiquette

These areas are designed to be tranquil environments. And as such, we ask that you keep your voice low and refrain from performing other high-impact fitness activities in and around these areas. The yoga rooms are available for private practice when classes are not in session. However, if an instructor needs the room for a private lesson, you will be required to change rooms. The Pilates allegro reformers are available to members who have undergone sufficient Pilates instruction, when classes are not in session. However, we ask that you do not move the equipment from its designated spot and that you respect the equipment and the space. The Pilates and Gyrotonic® equipment in Private Studios are not available for use, unless with an instructor. We ask that everyone be on time to all classes, as entering late is disruptive and strongly discouraged.

Aquatics

General Information

Showers must be taken before entering any of our pools. Outdoor showers are available for your convenience at all outdoor pool locations. Lifeguards are on duty on a seasonal basis. New adult members are invited to participate in a complimentary 30-minute individual swimming assessment, where one of our swim instructors will evaluate your skills and recommend the appropriate classes and programs for your level.

Pool Area

All children under the age of 14 must be directly supervised by an adult at all times (please see Children’s Guideline section). For the safety and enjoyment of all members, please follow all other rules and regulations posted.

Triple-Up Guideline

As a matter of law, a pool must be shut down up to 24 hours (depending on pool size) if a child has had an accident in the water. Therefore, while using any club pool or water feature, all non potty-trained swimmers must wear three layers: A swim diaper, reusable plastic pants (tight fitting around the legs), plus a swimsuit. Please make sure children use the restroom before they swim, and encourage them to take a restroom break at least every hour.

Children’s Pool Breaks (Adults-Only Swim)

During busy times, lifeguards may, at their discretion, call a 10-minute Children’s Pool Break to give kids a chance to rest and take some time away from the water and sun. This is also a time to re-apply sunscreen, hydrate, and use the restroom. During a Children’s Pool Break, no one under the age of 16 is permitted in any of our pools.

Lifeguards

Your safety is our top priority, and our lifeguards are here for both the safety and the service of all our members. Lifeguards are on duty during the following times, unless otherwise noted:

  •  Memorial Day to Labor Day: Seven days a week starting at 11:00 am
  •  May, September, and October: Weekends only starting at 11:00 am

Lifeguards may enforce rules that are posted/listed or not, as situations warrant. We ask all parents and members to follow these guidelines to ensure a positive experience for all.

Toys and swim equipment will be restricted at the discretion of the lifeguard based on safety concerns. Squirt guns are limited to what is available in The Shop; hard balls (e.g., tennis balls) and Frisbees are not allowed in and around the pools.

Swim Lessons, Camps, and Clinics

Our Professional Aquatics staff offer private and group swim lessons year round for children and adults of all levels. We also offer swim clinics once a month for adult members and seasonal swim camps for children of all ages.

Aquatics Programs

The Club offers a variety of aquatics programs for adults and children alike. Masters Swim welcomes all levels of adult lap swimmers for complimentary guided workouts. Swim Teams are offered at several locations year-round and is open for children ages 5–18. Complimentary water aerobics programs are listed on our group exercise schedule and offer a fun, cardiovascular and strength-training workout in the comfort of the water.

Childcare

General Information

You can feel comfortable leaving your little ones with our dedicated staff in a safe, clean, and fun environment while you enjoy the many offerings at the Club. Associates are selected for their love of children and experience working with kids of all ages. All Associates are CPR-certified and must undergo a background check. Each Children’s Center provides a variety of scheduled activities to keep children actively engaged throughout their stay. Including, story time, circle time, bubbles, ball play, arts & crafts and more.

All children under the age of 13 must be supervised by a parent or guardian, or must be registered in the Children’s Center or Youth Center. A parent or guardian must remain on the property at all times while their children are at the Club. Guidelines may vary for special programs and camps.

Children’s Center Rates

Children of all ages must be included in your club membership in order to use the club facilities, or the current youth guest fee rates will apply. For Country Club Family Memberships, two hours of complimentary childcare per day are available for up to two children per day. Complimentary childcare benefits are available up to 124 hours combined per family each month. No restrictions on primetime hours. Family membership rates apply after the complimentary hours are exceeded. For any other Family memberships, three hours of complimentary childcare per day are available to each child. Complimentary childcare benefits are available up to 30 hours per family each month (15 hours max during prime time hours at select clubs; please see your home club childcare’s department for more details). Family membership rates apply after the complimentary hours are exceeded. Hours cannot be rolled over to the following month. Reservations are based on availability. Pricing may differ slightly at select clubs.
Please see your Club’s childcare department for more information.

  • Family Membership Rate: $9 per hour per child
  • Couple/Individual Membership Rate: $11 per hour per child
  • Bay Club Santana Row Rate: $6 per hour per child for all members
  • Guest Rate: $13 per hour per child  | Drop-in Fee: $5 additional
  • A 10% discount is applied for multiple siblings

Children’s Programs

Members can participate in a variety of recreational activities for children of all ages, including: Sport classes, ballet classes, karate, cooking, art classes, and more. Advanced registration is required and program fees apply. Information on programs dates, times and Club locations can be found on the blog or your Club’s website.

Bay Club Camps

Our clubs offer a wide variety of “big kid” and “little kid” camps, as well as specialty programs and childcare services for children ranging in age from 2 to 18. Each camp is tailored to a specific age group, providing activities that foster innovation and shared learning, carefully balanced with free periods and downtime. Extended care (childcare before and after camp times) is also available. For more information regarding bay club camps or registration, please visit www.bayclubcamps.com.

Solicitation Policy

Although we are thrilled that you may want one of our Associates to come to your house to babysit, Children’s Center Associates may not be solicited for babysitting services while on their shift, and phone calls to Associates during their shift are not permitted.

What to Bring

  • Diapers (one for every hour of reserved childcare time)
  • Wipes
  • Extra set of clothes
  • Plastic bottles/containers only
  • Snacks

Please label all items. Only labeled items will be used or fed to your child. Because of the severity of peanut allergies, food containing peanuts or peanut butter is not permitted in the Children’s Center.

Health Guidelines

Health issues are a concern for everyone. The Children’s Center relies on each family’s thoughtful assessment of their child’s health to keep our community strong. In order to assist you, we have provided the following helpful guidelines:

  • Please keep your child at home if they are showing any signs of cold or illness.
  • If a child has been sick, he/she should remain home until he/she can fully participate in childcare activities.
  • A 48-hour period is required for your child to stay at home after a fever, vomiting, or diarrhea has subsided.
  • If a child has any type of discharge from their eyes or nose for any reason, he/she is required to stay home until these have subsided.
  • Please notify the Children’s Center of any contagious conditions contracted by your child (e.g., lice, chicken pox).
  • The Children’s Center will not administer any medications.
  • The Children’s Center will not apply topical ointments to diaper rashes.

Parents will be notified immediately if their child becomes ill or if they show any of the above symptoms. The staff will use their best judgment when requesting that your child be removed from Children’s Center. If the staff notifies you, please pick up your child immediately.

RACQUET SPORTS

Court Etiquette

All members and their guest(s) are asked to follow our Court Etiquette guidelines to assure a pleasant experience for all:

  • Please wait for the completion of the point before entering and allow players to finish a game; if entering players are late for their court, the game in progress should stop. In tennis, while the next group of players is waiting during final game, no-ad scoring should be used. Squash players should always knock prior to entering.
  • Verbal and racquet abuse are not tolerated.
  • In consideration of those on the adjacent court(s), keep noise to a reasonable level.
  • If your ball rolls onto the adjacent court, do not run onto that court to retrieve your ball. Ask politely for the ball to be returned (e.g., “Court 4, the ball behind you. Thanks!”). If a ball rolls onto your court, wait for the completion of the point on the adjacent court before sending the ball back.
  • Please refrain from bringing any liquids onto the squash courts. Always leave the tennis court presentable for the next member by removing all towels and trash from benches, and tidy the area.

Tennis and Squash Attire

Appropriate sports attire must be worn at all times. Swimsuits and bare feet are not allowed on the courts, and gentlemen are not permitted to wear sleeveless shirts or tank tops. Non-marking regulation tennis or squash shoes are required on all courts. Protective eyewear for squash is required for all players 18 years of age or younger and is highly recommended for all others. For a list of recommended brands, please visit: www.ussquash.com/officiate/protective-eyewear.

Teaching

Instruction is not permitted by any individuals other than authorized Bay Club teaching staff.

Playsight

PlaySight offers the latest analytical technology for squash and tennis, providing diagnostics that enable players to improve their game. Available on designated Smart Courts, PlaySight monitors all the lines during match play, clocks serve speeds, provides 3D tactical layouts for technical improvement, and more. For more information regarding PlaySight services and pricing, please see the Reception Desk.

Tennis Lessons, Clinics, and Tournaments

Our staff of USPTA and PTR certified tennis professionals offer both private and group lessons, junior clinics, and men’s and women’s adult clinics. Members are encouraged to join us for our in-house tennis leagues, USTA leagues, and player rating sessions, as well as adult team tennis, junior tennis league, annual tournaments, and fun social events. Our monthly socials and game arranging services are great ways to meet other members and get connected. To inquire about specific tennis events and activities, please contact the Tennis Department.

Squash Lessons, Clinics, and Tournaments

The Squash Department provides a wide range of programs and events for all ages and ability levels. Our qualified professional staff offers private and semi-private lessons, as well as group clinics. We also host many in-house and inter-club tournaments for competitive players of all levels. Additionally, certain clubs offer ongoing weekly programs, which include conditioning classes, round robins (novice, intermediate, and advanced), women’s clinics, and a junior program. To inquire about specific squash programs and events, please contact the Squash Department.

Golf

Golf is a sport in which etiquette and consideration of others are of paramount importance. In that respect, the following Golf guidelines have been thoughtfully compiled and set in place to ensure an exceptional experience for all TBCC golf courses.

General Etiquette

Proper etiquette for all golfers begins upon arrival at the Club and continues through the round and until the golfer leaves the property. The following are our general etiquette guidelines: 

  • All members and guests must check in with the golf shop team prior to setting out on the course.
  • Each of our clubs provides spacious, well-appointed locker rooms for changing in and out of golf attire and shoes. With this in mind, the changing of shoes or clothes is prohibited anywhere other than in the locker rooms.
  • Every Country Club and Club West member will receive color-coded parking hangtags designating membership level (see above), to be used at select Bay Club properties, beginning with Fairbanks Ranch and Boulder Ridge. With these in place, as each car approaches the parking area, the outside service attendant will immediately recognize which membership the owner holds and direct the driver to the appropriate area (e.g., Country Club parking, Club West parking, etc.).

  • Golf is a game of concentration. Consequently, all those on or near the course and practice areas should have their cell phone ringers turned off. We also ask that in consideration for those relaxing in the Clubhouse, that you take and make all calls outside, in areas that do not interfere with play. Those expecting calls should set their phones to either an inaudible alarm or vibration mode.
  • To ensure the proper pace of play, every golfer must have his or her own set of clubs; sharing a set is not permitted. If you are in need of a set of clubs, please speak to a golf shop associate regarding rentals.
  • Listening to music during your recreational golf round is welcomed, as it eliminates distractions. Please use headphones when near other members. When on the course, you can listen to music without headphones if the volume is such that no others on the course can hear it.  Please respect other players by not letting it be heard by those outside of your party.

Country Club Attire

All members and guests must wear appropriate attire while at the Club to ensure a pleasant environment for all. Please familiarize yourself with the following guidelines and adhere to them at all times:

  • Clubhouse, 77 Social Club, and Dining Room: Golf, tennis, and business casual attire with slacks and an appropriate shirt with collar are allowed. Tasteful denim is permitted, including jeans and skirts, but must not have any rips, tears or holes.  No cutoffs are permitted on property. Men’s shirts must be tucked in at all times with the exception of tropical Tommy Bahama-style, button-down shirts (collared without shirttails) designed to be worn outside of pants. Hats, visors, and caps with bills facing forward may be worn at all times outside the Clubhouse, but are not allowed in the Clubhouse other than in the golf shop. Shorts are permitted all day in our Clubhouses and 77 Social Clubs, and up to 5:00 pm in our Dining Rooms. Please note that from time to time, the Club may host specific events that may require more formal attire.
  • Golf Course and Practice Facilities: We take pride in maintaining our courses to the highest standards. This pride should reflect itself in our attire when we play on our courses. All members, including juniors, must follow the dress code while on the golf course and all practice facilities. Members must inform their guests of the dress code in advance.
  • All Golfers: Denim jeans, cargo pants/shorts, athletic shorts, non-golf fitness attire and sweat clothes are not allowed on the golf course. Only golf shoes with soft spikes or sneakers are permitted.
  • Men’s and Boys’ Golf Attire: All golf shirts must have a collar or be golf specific sportswear. Golf shirts must be tucked in at all times while on property. Tommy Bahama-style, button-down shirts are permitted to be worn untucked. Traditional “Bermuda” shorts are permitted. All hats, visors, and caps must be worn with the bills to the front.
  • Women’s and Girls’ Golf Attire: Golf shirts may have shorts sleeves, long sleeves, or be sleeveless. Shirts without collars must have sleeves. Any type of tank top or halter-top is not permitted. Traditional Bermuda shorts, golf skirts, culottes, and slacks are permitted, but they should not be any shorter than mid-thigh. Cutoff shorts are not permitted.

We have asked our club associates and staff to immediately remind members and their guest(s) of the dress code when a violation is noted.  We have trained them to be as tactful and polite as possible.  However, we expect our members to ensure they and their guests adhere to the dress code so that our associates need not give any reminders.  As always, we expect members to  please be courteous to club associates if a reminder is extended. We understand that golf fashion is ever evolving and—while remaining in keeping with TBCC’S understanding of a proper club environment—we may change standards accordingly. Note that some additional rules may apply at specific clubs. Please check with the Club’s Reception Desk for additional details.

Course Care

It is the responsibility of every player to assist diligently in keeping the golf course in good condition. The following are rules to help preserve the condition of the course:

  • Golfers should never act in any manner detrimental to the golf course or facilities.
  • Litter should be placed in trash bins; this includes all food remains, peanut and seed shells.
  • Players should rake or otherwise smooth out all footprints and divots they make in any sand traps. Place trap rakes inside the trap on a low, flat portion near the bunker edge. The handle must be placed outside of the trap. To avoid “catching” the ball do not place the rake on a steep side of the trap.
  • Upon completion of a shot, divots shall be replaced or filled with provided sand, ball markers on greens repaired, and sand traps raked and smoothed.

Riding Carts

When utilizing golf carts, all members and guests agree to exercise good judgment and reasonable care in the operation of the vehicle, and to abide by the following:

  • Each golf cart will be labeled with a color-coded tag at check-out designating the membership level (Country Club, Diamond, Platinum, Premier) to further ensure all privileges are honored. (Unless the golf cart Visage GPS system is in place at the course).

  • Carts are for use by players on the golf course only. Any other use must be approved by the management team.
  • Carts may only be driven onto the grass when and where allowed.
  • Carts are never to be driven onto the course past restraining ropes. Carts should not be driven closer than 50 yards of the green.
  • Carts are to be kept on cart paths as much as possible consistent with efficient play.
  • Carts must stay on cart paths around tees and greens. Whenever carts are allowed off paths, we ask that you scatter the carts about the hole (fairway or rough) and return to path when prompted to do so.
  • Carts must follow arrows and cart signs, particularly in front of or around the greens and on fairways.
  • There are times when valid handicap flags allow modification of the above rules.
  • Anyone driving a cart must have a valid driver’s license.
  • There may be times when golfers will be asked to have up to two carts per foursome.

Members are responsible for any and all damage caused by the use of a cart by the member or such member’s guests, and members must return the cart to the golf shop in the same condition as when received. It is expressly understood that the Bay Club will not be liable for damages of any kind, whether to the person and/or property, or other loss, arising from the use of, operation of, from whatever cause, related to the use and operation of the cart by members and their guests. Members agree to pay for or reimburse the Bay Club for, on return of the cart, all charges incidental to all breakages or damage, other than ordinary wear, from such member’s and their guests use of carts. Please report all cart damage to the golf shop associate.

GolfBoards

GolfBoards are available for use at select clubs. Any members wishing to use a GolfBoard must watch a training video and sign a waiver prior to check-out. Anyone riding a GolfBoard must have a valid driver’s license. To receive the link to the video, please contact the golf shop.

Push Cart

Pushcarts are permitted; however, all cart directional signs must be followed and carts must be kept 10 feet from all greens. Personal pushcarts are permitted; however, they may not be stored overnight at the Club.

Pace of Play

Golf is more fun when played without delay. It is the responsibility of each member and guest to play his or her round in a fast and orderly manner. Please keep the following guidelines in mind to ensure a timely round:

  • The target time for completion of a round is four hours. Restrictions will be placed on persistently slow players. Golf shop staff will administer the pace of play of four hours or less and/or keeping up with the group ahead of you. If there is an open hole in front of your group and a faster group is behind you, you must either close the gap or let the group play through. If a group remains out of position, the golf shop staff has the authority to pull the group aside and let faster players go through; move the group to the correct position on the golf course; or pull the group off the golf course and assign the group a later tee time.
  • During prime time hours, we strongly suggest that all groups on par 3s invite the next group waiting on the previous tee to hit their tee shots onto the green. Once they have hit their tee shots, the group on the green should proceed with putting out.

Multiple violations of these rules will subject a Member to loss of the opportunity to make all tee times for a period of time established by the Club.

Length of Play

Reservations can be made for 9 and 18 holes; however, full green fees apply to both.

Inclement Weather Cancellation Guideline

During inclement weather conditions, the course superintendent or director of golf will determine if and when the course will be closed and cancellation fees will be waived (note Golf Cancellation and No-Show Guideline on page 28). Inclement weather may not dictate the closing of the course and in that case refunds will not be issued.

Rain Check Guideline

Should your group wish to stop play due to inclement weather, paid players receive a rain check provided they have not played more than nine holes. No rain checks will be issued once your group has teed off on the back nine of the course played. Rain checks may be redeemed within six months of your original tee time. Non-members may only use their rain check voucher while playing with a member.

Golf Replay Guideline

Members may replay the course based on availability. Please check with the golf shop after you have completed your round to book a replay. The replay green fee is $50; discounts apply, depending on membership category.

Driving Range

  • All members with a tee time will receive an appropriate warm-up period on the driving range. We do ask that you limit this time to 30 minutes when others are waiting. Guests are welcome to use the driving range only when they are with a member that has a tee time scheduled for that day. Country Club and Club West will receive permanent color-coded bag tags designating membership level. Guests will receive dated single-use bag tags with the same color designation as their host, so that they will receive corresponding benefits. All members and guests must attach their bag tags to their bags and ensure that they are clearly displayed at all times.

  • There will be designated zones for each membership level: Country Club members will have access to both the Country Club Zone and the Club West Zone, and Club      West members will have access to the Club West Zone only. The teaching area, however, will be open to all levels.

  • Country Club Members will automatically have access to the driving range and practice facilities without having to check-in. Club West members and all guests will need to check in at the golf shop or the outdoor driving range attendant (where applicable). Depending on  membership level, fees may apply. 

  • Members with access to golf without a tee time may have access to their designated area in the driving range. Club West Diamond members without a tee time receive complimentary access to the driving range everyday, except before noon on the weekends. Club West Platinum members without a tee time receive complimentary access to the driving range after 2 pm. All driving range access without a tee time is based on availability.

  • One person is permitted per hitting bay.
  • We encourage our junior golfers ages 8–16 to use the driving range. When not with an instructor, juniors may use the driving range once they have taken a Junior Safety Orientation class.
  • Range balls are club property. They are not to be taken from the range or practice areas, or used on the golf course. Penalty fees will apply.  Access to the practice facilities may be restricted for those found to violate this rule.
  • In an effort to repair and restore the range tee, please fill your divots and practice area with sand/seed mix where applicable.
  • No practice is allowed on non-maintained areas.
  • No pets are allowed on the practice area.


Please practice safety while on the range: Be aware of those around you and any maintenance associate on the range. Maintain a safe distance from others swinging golf clubs, do not walk in front of the hitting line, do not pick up balls past the hitting line, avoid hitting over the end of the range, and hit away from any range associate picking up golf balls. Boundaries at each range differ and must be followed; otherwise, a suspension of privileges may result.

  • Cell phone use is not permitted on the driving range.
  • Avoid loud, distracting conversations on the golf range.

RESERVATIONS AND BOOKING


General Booking Information

Members can make reservations for various club activities and programs, including booking tennis and squash courts, childcare, and spa appointments. Simply visit the “For Members” section on our website and select the appropriate reservations icon.

A member may book one reservation per day per sport. Couple or Family memberships may book up to two reservations per day per sport. Additional reservations may be secured the day of play based on availability. Member must be present at time of play or a cancellation fee will be incurred. 

Please note that our Late Cancellation and No-Show Guidelines apply to all reservations. Please see specific sport or service below for cancellation details. 

Advance Sports Reservations

Members may book reservations based on level of membership. Advance reservation windows are as follows:

Country Club: 14-day advance bookings (includes preferred access to protected tee times up to 48 hours in advance)

Club West Diamond: 9-day advance bookings (does not include protected tee times)

Club West Platinum: 5-day advance bookings (does not include protected tee times)

Club West Premier: 4-day advance bookings (does not include protected tee times)

Executive Club and Campus memberships: 3-day advance bookings, where applicable (does not include golf; court bookings may not apply at all clubs) 

Single Site memberships: 2-day advance bookings, where applicable (does not include golf; court bookings may not apply at all clubs)

Access to protected tee times varies by club and membership category; Country Club members' access to protected tee times at locations other than their home club may also vary.

Sports Fees

Country Club: Complimentary sports reservations for golf, tennis, and squash 

Club West Diamond: Complimentary sports reservations for golf, tennis, and squash (does not include protected tee time when guest of a Country Club member)

Club West Platinum: Access to and 25% off golf reservations before 2 pm, golf reservations are complimentary after 2 pm, indoor tennis reservations are complimentary 12-5 pm Monday through Friday.

Club West Premier: Access to and 10% off sports reservations including golf, tennis, and squash

Guests: Country Club guests receive 25% off all sports when accompanied by a member. Club West Diamond guests receive 10% off all sports when accompanied by a member. 

Golf Reservations

Reservations

A member may book one tee time per day (up to four players). Couple or Family memberships may book up to two tee times per day (up to eight players; at least one player in each tee time must be a member). Please see protected tee times guidelines for more information.

Online Golf Booking Site

To reserve your tee time, please log onto www.bayclubs.com, choose the reservation tab, and go into Golf Reservations. You will need a MyClub account to sign in. Log in or create an account by providing your member ID and the last name on your membership.

Guests

Your guests are always welcome at the Club. We do require that you check in your guests at the golf shop prior to teeing off. Guests may play golf only when accompanied by a member, and each guest is limited to a maximum of two visits per month or up to a total of no more than 12 times per year. Members are responsible for the conduct of their guests. Those with Individual Memberships may book one golf reservation per membership, per day and bring up to three guests. And those with Couple and Family memberships may book up to two golf reservations per membership, per day and bring up to a total of four guests (groups are not to exceed four players per tee time). Lifestyle Points may be used for guest’s activity; please see Lifestyle Point section for details. Please note: Guests are not permitted on the golf course before noon on Saturdays, Sundays, and holidays unless otherwise noted on special events calendar, or unless they are guests of Country Club members during protected tee times.

Prime Time Hours

Bay Club StoneTree, Boulder Ridge, and Fairbanks Ranch are Tuesday–Sunday opening until 2:00 pm.

Protected Tee Times

Country Club members will enjoy exclusive access to protected tee times up to 48 hours in advance. These times are as follows:

  • Tuesday, Wednesday, Thursday and holidays 8:00 am–11:00 am
  • Fridays & Sundays 9:30 am–12:30 pm
  • Saturdays 7:30 am–10:30 am

Please note: TBCC reserves the right to change the times and days associated with protected tee times at any time, including extending the protected tee times. Individual clubs may have additional guidelines. For more information, please speak to a Membership Director.

Protected Tee Times Reservations

Country Club members have 14-day advance booking privileges with exclusive booking up to 48 hours. For example, for a Saturday protected tee time, Country Club members can book exclusively up to Thursday at 6:30 am. Country Club benefits regarding protected tee times are applicable only at the home country club only; advance booking period may differ by home club. Please see golf shop for details.

During protected tee times, Country Club members may book one advanced protected tee time per day. During protected tee times, only foursomes are allowed. The Director of Golf can use his discretion to fill twosomes or singles to make up a foursome.

Club West Diamond, Platinum, and Premier members can submit their names to a list up to noon three days prior to their desired tee time based on their advance reservation access. Notification of booking success is made two days prior to the tee time. Membership type and preference given in order of membership category, beginning with the Club West Diamond membership, is used in the list weighting.

Club West Diamond, Platinum, and Premier members can make a same-day reservation during protected tee times based on availability. Individual Clubs may have specific restrictions for protected tee times. Please contact the Club directly for protected tee time access.

Guests during Protected Tee Times

During protected tee times, Country Club members can book up to two guests per membership per month. The same guest (Bay Club or non-Bay Club member) can play as a guest of a Country Club member during protected tee time up to two times per month for a total of no more than 12 times per year. 

Discounts during Protected Tee Times

  • Lifestyle Points may not be used during protected tee times.
  • Guests of a Country Club member, including members who are booked via an advance reservation, qualify for a 25 percent discount on green fees. Club West Diamond members who are playing as a guest of a Country Club member during protected tee times will be subject to green fees minus the 25 percent Country Club guest discount.

  • Club West Diamond, Platinum, and Premier members who receive a slot by submitting their name to the list will receive their respective discounts.

Golf Cancellation and No-Show Guideline

Should you need to cancel your reservation—whether a protected or a non-protected tee time—please notify us 24 hours prior to your scheduled booking. Any member cancelling inside of 24 hours is subject to a $100 cancellation fee per player. All cancellation charges are up to the discretion of the Director of Golf. Members are responsible for their (non-Bay Club member) guests’ green fees. If the Club is able to fill the tee time within the cancellation period, the member will be notified and will not be charged for the late cancellation.

Court Reservations

Each member is responsible to book his or her own court reservations and may make only one reservation at a time. Reservations must include a minimum of two names for both singles and doubles bookings (tennis only). Back-to-back reservations are not permitted and playing partners cannot reserve courts consecutively. Further, a court reservation cannot be transferred to another member.

A member may make one court reservation per day. Couple or Family memberships may make up to two reservations per day. Once the reservation time has passed, the member can make additional same-day bookings, based on court availability.

Note: Those with Country Club or Club West Diamond memberships may book up to two prime time reservations in advance per week, per membership. Additional prime time courts may be booked up to four days in advance. Country Club and Club West Diamond members may book an unlimited number of non-prime time bookings within their reservation window.

Court Online Booking Site

To reserve your court, please login at https://courtbooking.bayclubs.com/. Your email address is your username; however, it must match the email listed on your membership account. Please contact the Club if you need to update this information. If you do not have a password, or have forgotten your password, simply contact the Reception Desk and an associate can reset it for you. For detailed information regarding the booking guidelines for your membership, click on the Guidelines link on the booking site’s navigation bar.

Guests

Each membership may bring up to four guests per day. Racquet members must register all their guests (including Bay Club Fitness members) at the desk and pay the prevailing guest fee prior to play. Please note: There will also be an additional court fee for indoor tennis court use.

Tennis Reservation Start Times

Tennis court reservations may be booked, beginning at the following times:

  • Ross Valley: 6:00 am weekdays, 7:00 am weekends
  • Redwood Shores: 6:30 am weekday, 7:30 am weekends
  • Gateway and Fairbanks Ranch: 7:00 am
  • Carmel Valley: 7:30 am
  • SF Tennis: 9:00 am
  • Santa Clara and San Francisco: 12:00 pm
  • Courtside: 12:15 pm for reservations prior to 2:00 pm, 12:30 pm for reservations after 2:00 pm

Squash Reservation Start Times

Squash court reservations may be booked, beginning at the following times:

  • Marin: 5:00 am weekdays, 6:00 am weekends
  • Redwood Shores, Carmel Valley and Cupertino: 7:30 am
  • San Francisco, and Santa Clara: 8:00 am

Prime Time Hours

Courtside, Redwood Shores, Carmel Valley, and Ross Valley
Monday–Friday: 9:00 am–12:00 pm, 4:00–9:00 pm | Saturday–Sunday: Opening until 2:00 pm

San Francisco, Gateway, Marin, SF Tennis, Cupertino, and Santa Clara
Monday–Friday: 4:00–9:00 pm | Saturday–Sunday: Opening until 2:00 pm

Court Check-In

All members must check in at the Reception Desk or Court Reservations Desk for their court assignment prior to play or be subject to the Late Cancellation fee of $25. If you have not checked in within 15 minutes of your reservation time, your court may be given to a waiting member, and you will be charged a Late Cancellation fee.

Late Cancellations

Should you need to cancel your court reservation please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged a $25 late cancellation fee for cancellations made within 24 hours of the booking time, or if the court is left unoccupied during the scheduled time of play; the full court fee will be assessed for indoor court cancellations. Multiple cancellations may result in a suspension of booking privileges.

No-Shows

Any member who books a court and does not show up for play within 15 minutes of the reserved start time will be subject to a minimum charge of $25. Additionally, after 15 minutes, the reserved court will then be released for open reservation. Excessive no-shows may result in a 30-day suspension of court booking privileges.

Group Exercise Reservations

All members have three-day advance booking access for select classes.

Connect Reservations

Club West Members may book up to two hours per day at any Connect workplace suites location. Reservations for additional same-day hours can be made at the rate of $30 per hour.

    Country Club: 14-day advance bookings (complimentary up to 4 hours per day per membership)

    Club West Diamond: 9-day advance bookings (complimentary up to 2 hours per day per membership)

    Club West Platinum: 5-day advance bookings (complimentary up to 50 hours per month; up to 2 hours per day per membership)

    Club West Premier: 4-day advance bookings (complimentary up to 30 hours per month; up to 2 hours per day per membership)

    Executive Club: 3-day advance bookings, where applicable (complimentary up to 20 hours per month; up to 2 hours per day per membership)

    Campus: 3-day advance bookings, where applicable 

    Single-Site memberships: 2-day advance bookings, where applicable 

Key Return: Keys will be issued for reserved rooms and must be returned at check-out. Failure to do so will result in a $60 charge.

Cable Return: A pouch containing commonly used cords and cables is supplied at time of Connect check-in and must be returned at check-out. If any items are missing or not in working order, the member’s account will be charged between $5 and $25 per item, depending on its value.

Cancellation Guideline: Should you need to cancel your connect business lounge reservation, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged $30 for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation.

Childcare Reservations

For added convenience, reservations can be made online by visiting your Club’s website, or by calling the Children’s Center directly. Members may make advance reservations, based on membership type. Please contact the Children’s Center for details.

Country Club: 14-day advance bookings

Club West Diamond: 9-day advance bookings

Club West Platinum: 7-day advance bookings

Club West Premier: 7-day advance bookings

Executive Club and Campus memberships: 7-day advance bookings, where applicable

Single-Site memberships: 2-day advance bookings, where applicable

Drop-Ins

Everyone is welcome in the Children’s Center—even if your visit is unplanned. Give us 30 minutes notice to save on the additional drop-in fee. Please contact the Children’s Center if you are running more than 15 minutes late so we can adjust your child’s start time.

Childcare Cancellation Guideline

We realize there are times when you are unable to make your childcare reservation. When this happens, we ask that you give us a call 24 hours prior to your reservation, so that we may allow another member to take advantage of your reservation space. The primary member’s (booker’s) account will be assessed a late-cancellation fee equivalent to the reservation time at Family rate per hour for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation.

Bay Club Camps Registration and Cancellation Guidelines

Bay Club Camps Registrations can be made online by simply visiting www.bayclubcamps.com. Below are some important camps registration guidelines. A non-refundable deposit of 25% of your total Camp fees will be charged at the time of enrollment. The balance of each session will be charged two weeks prior to each session. Camp cancellations must be made in writing to the Camp Director. Camp cancellations must be made at least 14 days prior to the start of the session to avoid being charged in full (unless you request to reschedule the camp session).

If you wish to reschedule a camp session, you must do so by submitting a written request to the Camp Director. Once we receive your request, you will be sent a confirmation email.

Camp fees are non-refundable once your camp session begins.

COUNTRY CLUB BENEFITS TERMS & CONDITIONS


The following terms and conditions apply to Country Club Memberships only. Please note that most guidelines listed above this section apply to Country Club members as well.

Country Club Family Memberships

A Country Club Family Membership consists of a married couple with one or more children ages 29 years and under and their immediate families. This membership can be augmented with the following add-ons:

Family Add-Ons

Adult Children: Country Club Family Members may add an adult child between the ages of 30 and 39 for an additional $125 per month, or the child and his or her family (spouse and children) for an additional $250 per month. Adult children between the ages of 40 and 49 may be added on for $500 per month, or the child and his or her family (spouse and children) may be added for $750 per month. Adult children 50 years or older may be added on for $825 per month, or the child and his or family (spouse and children) may be added for $975 per month.

Parents: Country Club Family Members may add their parent(s), or spouses parent(s) to their membership. An individual parent may be added for an additional $125 per month, and a parent couple may be added for an additional $250 per month, up to two parent couples per membership.

The membership change fee will be waived for all Family Add-Ons to Country Club memberships. Dues are subject to change on an annual basis.

Legacy Transfer

A Legacy Transfer is permitted for Country Club Family memberships to an adult child or adult grandchild of the primary member. This one-time transfer is complimentary and no additional transfers will be permitted. When a Legacy Transfer happens, the full Country Club family dues of the primary account holder transfers to the new primary account holder. Any current family members in the same membership may stay in the family membership. A Legacy Transfer is only available when the membership account is in good standing and both members are active on the account at the time of transfer. Some refundable deposits of Country Club memberships that were valid at time of membership agreement will be transferred to new primary account holder at the time of the Legacy Transfer. Deposits will be paid out as stipulated on the membership agreement made with the original primary account holder. 

Membership Transfer Upon Death

In the unfortunate event of the death of the primary member having membership privileges under a Family Membership, the membership, includ-ing all of its rights and benefits, will vest in the spouse or an active adult child listed on the account as per a written on the decedent’s will. Until the award of the membership and written notice thereof is provided to the Club, the Club will freeze the account for up to (3) months. Legacy trans-fer will be counted under this circumstance.

The Club reserves the right to not transfer the membership to active family members if the Club, in its discretion, is unable to determine the per-son who is lawfully entitled to receive the membership. When ownership of the membership has been determined, written notice thereof and the relevant documentation shall be promptly delivered to the Club. The disposition of the membership must be determined within three (3) months after the death of the primary member, within such three month period the title to the membership must be addressed. The Club has the right to suspend membership privileges until ownership of the membership has been determined and the Club has received written notice thereof and the appropriate documentation. The Club shall also have the right in either such case to deem the membership resigned in its discretion. The spouse or active adult child awarded the membership shall have the right to determine which Immediate Family Members will be permitted to use the Club Facilities under the membership.

The Club will not become involved in any domestic or other dispute concerning ownership or issuance of a membership and does not have any liability or responsibility for resolution of such disputes. If the Club is uncertain as to who should receive a refund, if any, associated with a Membership, the Club in its discretion may file an interpleader action or similar type action and thereby deposit the refund amount into the registry of a court of competent jurisdiction for the court to determine who is entitled to the refund without recourse to the Club. The Club shall be entitled to a reimbursement of reasonable attorneys’ fees and costs from the Member in question for filing such interpleader action. The Club reserves the right to petition the probate court to determine who is entitled to the refund, if any, once the refund becomes payable.


Complimentary Childcare

Country Club Family members receive complimentary childcare for children registered on the Family membership. Complimentary childcare will be provided at all Bay Club locations featuring childcare facilities. Complimentary childcare is limited to two hours per two children, per day. For additional children on a Family Membership and member guests, Family hourly rates will apply. Reservations must be made in advance and are subject to availability.

Childcare Cancellation Guideline: We realize there are times when you are unable to make your childcare reservation. When this happens, we ask that you call us 24 hours prior to your reservation, so that we may allow another member to take advantage of your reservation space. The primary member’s (booker’s) account will be assessed a late-cancellation fee equivalent to the reservation time at the Family rate per hour for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation.

Complimentary Summer Kids Camp

Country Club Family members receive up to eight weeks of complimentary Summer Kids Camp per membership, valid June–September 2016. Advance reservations are required; availability for complimentary reservations cannot be guaranteed. Summer Kids Camp benefits are valid for any children who are active on a Country Club Family Membership. Reservations must be made for full weeks and cannot be split up. Make-up sessions will not be offered for missed days. Country Club Family Summer Kids Camps Registrations can be made online by simply visiting www.bayclubcamps.com.

Late Cancellations: Summer Kids Camp cancellations must be made at least 14 days prior to the start of the session to avoid being charged in full. Camp cancellations must be made in writing to the Camp Director. Once we receive your request, you will be sent a confirmation email. A cancellation fee equivalent to the cost of the camp will be incurred for cancellations made after that time.

No-Shows: There will be a charge of one week of camp made to the account of the primary holder if a child signed up for camp does not attend the first day of camp and a cancellation is not made.

Can of Tennis Balls

One can of tennis balls will be available per Country Club membership, per day, with a reserved court on the same day. Cans can be picked up at the Club’s Reception Desk; brand and style are predetermined by the Club and no substitutions are permitted.

Complimentary Corkage

Complimentary corkage for up to four bottles of wine is available as part of a Country Club membership, during dining hours at select club locations in designated dining areas only. Special arrangements may be made for additional bottles by contacting the restaurant manager prior to reservation. Complimentary corkage benefit does not apply during special events, or private events. Country Club member must be part of the dining party for this perk to be valid.

Complimentary Connect Access

Country Club members may book up to four hours per day at any Connect workplace suites location. Additional same-day reservations are at the rate of $30 per hour. Subject to availability.

Key Return: Keys will be issued for reserved rooms and must be returned at checkout. Failure to do so will result in a $60 charge.

Cable Return: A pouch containing commonly used cords and cables is supplied at time of Connect check-in and must be returned at checkout. If any items are missing or not in working order, the member’s account will be charged between $5 and $25 per item, depending on its value.

Cancellation Guideline: hould you need to cancel your connect business lounge reservation, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged $30 for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation.

CLUB WEST DIAMOND FAMILY TERMS & CONDITIONS


The following terms and conditions apply to Club West Diamond Family Memberships only. Please note that most guidelines listed above the Country Club Membership Terms and Conditions section apply to Club West Diamond members as well.

Complimentary Summer Kids Camp

Club West Diamond Family members receive up to two weeks of complimentary Summer Kids Camp per membership, valid June–September 2016. Reservations must be made in advance and are based on availability. Summer Kids Camp benefits are valid for any children who are active on a Club West Diamond Family Membership. Reservations must be made for full weeks, and make-up sessions will not be offered for missed days. Club West Family Summer Kids Camps Registrations can be made online by simply visiting www.bayclubcamps.com.

Late Cancellations: Summer Kids Camp cancellations must be at least 14 days prior to the start of the session to avoid being charged in full. Camp cancellations must be made in writing to the Camp Director. Once we receive your request, you will be sent a confirmation email. A cancellation fee equivalent to the cost of the camp will be incurred for cancellations made after that time.

No-Shows: There will be a charge of one week of camp made to the account of the primary holder if a child signed up for camp does not attend the first day of camp and a cancellation is not made.

LIFESTYLE POINTS TERMS & CONDITIONS


Reservations are required to use your Lifestyle Points. Please call the Reception Desk at the club where you would like to utilize your Points and a Reception Desk associate will transfer you to the correct department to make your reservation. When booking, please indicate that Lifestyle Points will be used to cover the desired service. Please note: We will not redeem your Lifestyle Points until you check in or by the end of the day on your scheduled service. Each service is subject to its respective department’s cancellation guideline, and a fee will be assessed to the primary member for any no-shows or late cancellations (fee varies by service; see below for details). Lifestyle Points cannot be exchanged for credit to be applied to any previously purchased items. Points may not be used in lieu of a cancellation fee.

Check-in

Please check in 15 minutes prior to your appointment at the Reception Desk of the department where you will be redeeming your service. The Reception Desk associate or service provider will have you sign a receipt for your service.

Value of Lifestyle Points

Lifestyle Points have no cash value and may only be used for the services outlined on the Lifestyle Points menu, which is subject to change from time to time at the sole discretion of the Bay Club. Lifestyle Points may only be used by those listed on the membership account. To view your Lifestyle Points balance, provide a Reception Desk associate with the primary member’s name. Points can be used by a guest for sports and guest fees only. Lifestyle Points cannot be combined with any other offers or used to supplement charges for additional services or similar services. All other services and charges, including gratuity, are the responsibility of the member. The number of Lifestyle Points needed to redeem for a service or product are subject to change, and vary by type of reward, club location, season, and availability. Lifestyle points are forfeited upon termination of membership.

Availability

All services and items to be redeemed with Lifestyle Points are subject to availability, and not all open appointments or dates may be eligible for Points redemption. For Points related to instructional sessions, not all instructors may be available. Please contact the club at which you will be redeeming your Points for information regarding availability of services and/or instructors. Members may only redeem their Lifestyle Points for services and amenities that are available to them based on their membership category/tier at the time of redemption.

Expiration

Lifestyle Points earned in 2016 will expire in the first quarter of 2017. During the calendar year, unused points will roll over month to month, up to a maximum of 32 Points on an account at any given time.

Refunds

Points must be redeemed on the day of service or product purchase and may not be used retroactively. Products and services purchased with Points cannot be returned or refunded to account.

Guest Passes

One (1) Lifestyle Point is equivalent to one guest pass. Guest must check in accompanied by member and must sign Liability Waiver. Member must sign copy to acknowledge use of the guest pass. The same guest is welcome to visit the Club up to two times per month for a total of no more than 12 times per year, whether using Lifestyle Points or paying the prevailing guest fee. A guest pass is not necessary to dine with a member at a 77 Social Club or club dining room; however, guests will need to sign in at the Reception Desk.

Prime-Season Guest Passes

Two (2) Lifestyle Points are equivalent to one guest pass during prime season (June–September) at the following select clubs: Ross Valley, Redwood Shores, Courtside, and Carmel Valley. Same guest rules apply as listed under the guest pass section (see above).

Round of Golf

Four (4) Lifestyle Points are equivalent to one round of golf for either a member or guest of a member, regardless of number of holes played or type of membership. No additional guest passes are needed when playing golf. Member must inform a Reception Desk associate upon check-in when Lifestyle Points will be utilized. Member guests must adhere to the guest guideline stated under the guest pass section (see above). Lifestyle Points cannot be used during protected tee time. Up to four rounds (16 Points) can be redeemed per day, per membership.

Cancellation Guideline: Should you need to cancel your reservation—whether a protected or a non-protected tee time—please notify us 24 hours prior to your scheduled booking. Any member cancelling inside of 24 hours is subject to a $100 cancellation fee per player. All cancellation charges are up to the discretion of the director of golf. Members are responsible for their (non-Bay Club member) guests’ green fees. If the Club is able to fill the tee time within the cancellation period, the member will be notified and will not be charged for the late cancellation. Points may not be used in lieu of a cancellation fee.

Driving Range

Two (2) Lifestyle Point may be used for 30-minute access to the driving range for members without a tee time. All members with a tee time will have complimentary access to the driving range, based on availability; however, we do ask that you limit your time to 30 minutes when others are waiting. Lifestyle points may not be used for guests as guests will have complimentary access to driving range with their tee time and may not have access to the driving range without a tee time. Golfers must check in with the golf shop or the outdoor driving range attendant (where applicable) to utilize the driving range facilities.

Golf Club Rentals

Four (4) Lifestyle Points may be used to rent one set of Club Rentals for either a member or guest. Member must inform a Reception Desk associate upon check-in if Lifestyle Points will be utilized. All club rentals are based on availability; reservations are suggested.

Golf Balls

One (1) Lifestyle Point is equivalent to one sleeve of golf balls for either a member or guest of a member. Points cannot be redeemed for more than two sleeves per membership per day. Sleeves will be available at the Club’s Shop Desk; ball brand and style are predetermined by the Club and no substitutions are permitted.

Tennis Balls

One (1) Lifestyle Point is equivalent to one can of tennis balls for either a member or guest. Points cannot be redeemed for more than two cans per membership, per day. Cans will be available at the Club’s Shop or Tennis Reception Desk; ball brand and style are predetermined by the Club and no substitutions are permitted.

Squash Balls

One (1) Lifestyle Point is equivalent to two squash balls for either a member or guest. Points cannot be redeemed for more than four balls per membership, per day. Balls will be available at the Club’s Shop; ball brand and style are predetermined by the Club and no substitutions are permitted.

Corkage

Four (4) Lifestyle Points are equivalent to one complimentary corkage. Corkage is complimentary for Country Club members for up to four bottles of wine per day. When using Lifestyle Points for corkage, the rest of your check must be charged to your member account. Lifestyle Points cannot be combined and must come out of one account.

Wine

Eight (8) Lifestyle Points are equivalent to one complimentary bottle. Complimentary bottle of wine must be chosen from a select menu. Wine menu will be available at select clubs (at Bay Club StoneTree, Bay Club Tennis Club, Bay Club Redwood Shores, and Bay Club Carmel Valley wine will be available on January 4, 2016. Fairbanks Ranch and Boulder Ridge wine menus will become available later in the year. Other clubs may offer wine menu during the summer season and members will be notified).

Indoor Tennis

Two (2) Lifestyle Points (Max Four (4) Points) are equivalent to one court fee per member for a 60-minute court time. Three (3) Lifestyle Points (Max Eight (8) Points) are equivalent to one court fee per member for a 90-minute court time. Up to three court fees can be redeemed for points per day, per membership. Please note that if you play on a court where your name is not on the reservation, you will incur additional charges.

Check-In: All members must check in at the Reception Desk or Court Reservations Desk for their court assignment prior to play to redeem their Points, or be subject to the late cancellation fee. If you have not checked in within five minutes of your reservation time, your court may be given to a waiting member, and you will be charged a late cancellation fee.

Cancellations and No-Shows: Should you need to cancel your court reservation, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged $25 for cancellations made within 24 hours of the booking time. The full court fee will be assessed for indoor court cancellations. Multiple cancellations and/or no-shows may result in a suspension of booking privileges. Points may not be used in lieu of a cancellation fee.

Massage

Twelve (12) Lifestyle Points are equivalent to one 50-minute massage service for any members who are active on the account; massage service is predetermined by the Club and no substitutions are permitted. Lifestyle Points may not be used in exchange for massages for guests. Dates when Lifestyle Points are not able to be exchanged for massage are as follows: Holidays and holiday weekends, New Year’s Day, Valentine’s Day weekend, Easter, Mother’s Day weekend, Memorial Day, Father’s Day weekend, Independence Day, Labor Day, November 23, Thanksgiving Day, December 23, Christmas Eve, and New Year’s Eve.†

Reservations and Availability: Massages may be scheduled by calling the Spa Desk at the club of your choice. For complimentary massages used in exchange for Lifestyle Points, advance reservations are strongly recommended and are subject to availability. Please note: You will be asked for a membership account number to secure appointments.

Cancellations and No-Shows: Should you need to cancel or reschedule your massage appointment, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged a cancellation fee equivalent to the cost of a Signature Massage if a cancellation is made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation. Points may not be used in lieu of a late cancellation fee. Gratuity is not included and may be added with any method of payment. Gratuity envelopes are provided at the Spa Reception Desk for your convenience.

Lessons

Twelve (12) Lifestyle Points are equivalent to one 25-minute youth aquatics lesson, one 45-minute squash lesson, or one 50-minute tennis, golf, PFT, Pilates, yoga, or adult swim lesson for members. Lifestyle Points may not be used in exchange for lessons for guests. Reservations are required for lessons where Lifestyle Points will be utilized. Lifestyle Points may only be used for lessons provided to members. Lifestyle Points may be combined with current package of lessons based on availability; however, lesson expiration dates may not be extended due to use of Lifestyle Points.

Reservations and Availability: All services and items to be redeemed with Lifestyle Points are subject to availability and reservations are required. Not all open appointments or dates may be eligible for Points redemption. Not all instructors may be available during requested time. For racquet sports, Points may not be redeemed for lessons during prime time hours. For aquatics, Points may not be used for lessons between 4:00 pm and 6:00 pm Monday–Friday or between 9:30 am and 12:00 pm Saturdays and Sundays. For all lessons, please contact the club at which you will be redeeming your points for information regarding availability of service and/or instructor.

Cancellations and No-Shows: Should you need to cancel or reschedule your appointment, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged a cancellation fee equivalent to the cost of the lesson for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation. Points may not be used in lieu of a cancellation fee.


Last updated 12.31.15