The Bay Club Company and its subsidiaries and affiliated entities (collectively, “TBCC,” the “Bay Club” or the “Company”) have adopted guidelines, procedures, rules and regulations (“guidelines”) designed to provide for the safe, enjoyable and healthy use of our clubs and premises and events by you, our members and guests.

These guidelines apply to your conduct on the Bay Club’s premises, which includes your access to our clubs, sports amenities (including golf, tennis, squash, racquetball and basketball), all outdoor areas, including parking lots, sidewalks, and outdoor pools, and indoor and outdoor children’s play areas (collectively, “premises”) or any use of the Bay Club’s online, mobile, or interactive offerings or websites. They also apply to your conduct during its programs, training, events or other Bay Club-sponsored activities off the premises (“events”).

These guidelines supplement those posted or otherwise provided in our clubs, on our web or mobile sites, or at our events. We may adopt guidelines applicable to a single club. In some instances, governmental laws may establish different requirements applicable to certain clubs that may not be outlined here. To the extent of a conflict with other guidelines, the more restrictive guideline applies.

If you violate any of these guidelines, your membership or club access may be suspended or terminated. Members are responsible for their actions and the actions of their family and guests when at the Club. Should damage arise—whether property or personal injury—you are liable for all resultant costs. Our decision on all questions regarding construction or interpretation of these guidelines is final. Please note that not all rules may apply at all clubs if a specific department is not onsite.

We may change these guidelines at any time without notice at our sole discretion. You may find the most current version of these guidelines at www.bayclubs.com/membershipguidelines. As a member or guest of the Bay Club, you are responsible to review and comply with these guidelines at all times. For questions, please contact a Membership Director or a General Manager.

Bay Club Membership Benefits and Lifestyle Points are awarded at the discretion of The Bay Club Company (TBCC). Certain memberships have special membership arrangements, which entitle participating members to use and enjoy the facilities of reciprocal clubs in accordance with those clubs’ Rules and Regulations. The member agrees to abide by such Rules and Regulations, as they exist or may change from time to time. Further, the Club may change the reciprocal clubs from time to time. The Member expressly agrees that all use of the club facilities, exercise equipment, exercise machines, courts and any transportation provided by the Club is undertaken by the member or member’s guest at his/her sole risk.

General Booking Information

Members may confirm reservations for various club activities and programs, including booking tennis and squash courts, group exercise classes, childcare, and spa appointments. See below for specific booking details. When you are ready to book, simply use the Bay Club Connect app. An individual member may book one reservation per day per sport. Couple or Family memberships may book up to two reservations per day per sport. Shared Memberships may book one reservation per day, per club, per membership. Additional reservations may be secured the day of play based on availability. Member must be present at time of play or a cancellation fee will be incurred.

Please note that our Late Cancellation and No-Show Guidelines apply to all reservations. Please see specific sport or service below for cancellation details.

Fitness

Indoor & Outdoor Fitness

The Club reserves the right to deny the use of the Fitness Center to anyone not willing or able to properly and safely use fitness equipment. Shirts and closed-toe shoes are required at all times. As a courtesy to others, please return mats and weights to their designated areas, place trash and towels in the appropriate receptacles, and limit your cardio workout to 30 minutes when others are waiting for a machine. Additionally, we ask that you allow others to work in when using strength training equipment.

Children’s Use of Fitness

Children under the age of 12 are not allowed to use the Fitness equipment unless they are working with one of the Club’s trainers. Members ages 12–13 are allowed to use the Fitness equipment if they are under direct adult supervision and have taken our Teen Training Safety Course. Direct supervision means the parent is watching the teen at all times; the teen and adult may take turns doing sets but may not do sets concurrently. The adult must know weightlifting techniques and the operation of fitness equipment well enough to prevent injury to the teen. Members ages 14–17 are allowed to use the Fitness equipment without supervision if they have completed a Teen Training Safety Course.

Fitness Attire

Proper attire is required for anyone using the Club. Appropriate footwear and shirts are required in all public indoor and outdoor recreational areas, including closed-toe shoes in fitness areas and non-marking shoes on all hardwood exercise floors and courts. For tennis, squash, golf course, and clubhouse-specific guidelines, please see respective department.

Group Exercise and Cycling Studio Etiquette

Children under the age of 12 are not allowed to use the Fitness equipment unless they are New students should arrive to class ten minutes early to discuss any injuries or special concerns with the instructor prior to the start of class. We ask that you follow the instructor’s routine, as classes are a group activity. Specific guidelines are posted at the entrance of each studio. Please follow these guidelines carefully for the safety and enjoyment of all members. Additionally, we ask that you keep conversation to a minimum, wipe down the equipment after class, and return it to its designated storage space. We ask that members and guests arrive on time to all classes. Entering a class late is disruptive and strongly discouraged.

Mind-Body Studio Etiquette

These areas are designed to be tranquil environments. And as such, we ask that you keep your voice low and refrain from performing other high-impact fitness activities in and around these areas. The yoga rooms are available for private practice when classes are not in session. However, if an instructor needs the room for a private lesson, you will be required to change rooms. The Pilates allegro reformers are available to members who have undergone sufficient Pilates instruction, when classes are not in session. However, we ask that you do not move the equipment from its designated spot and that you respect the equipment and the space. The Pilates and Gyrotonic® equipment in Private Studios are not available for use, unless with an instructor. We ask that everyone be on time to all classes, as entering late is disruptive and strongly discouraged. – update this to match the in-club signage.

Group Exercise Reservations

All members have three-day advance booking access for select classes.

Sports

JUMP TO: AQUATICS | RACQUET SPORTS | GOLF

Advance Sports Reservations

Members may book reservations based on level of membership. Advance reservation windows are as follows:

– Club West Sapphire: 14-day advance bookings (includes exclusive access to protected tee times up to 48 hours in advance)

– Club West Diamond: 9-day advance bookings (does not include protected tee times)

– Club West Platinum: 5-day advance bookings (does not include protected tee times)

– Club West Gold: 4-day advance bookings (does not include protected tee times)

– Executive Club and Campus memberships: 3-day advance bookings, where applicable (does not include golf; court bookings may not apply at all clubs)

– Single Site memberships: 2-day advance bookings, where applicable (does not include golf; court bookings may not apply at all clubs)

Access to protected tee times varies by club and membership category; Club West Sapphire members’ access to protected tee times at locations other than their home club may also vary.

Sports Fees

Members may book reservations based on level of membership. Advance reservation windows are as follows:

– Club West Sapphire: Complimentary sports reservations for golf, tennis, and squash

– Club West Diamond: Complimentary sports reservations for golf, tennis, and squash (does not include protected tee time when the guest of a Club West Sapphire member)

– Club West Platinum: Access to and 25% off golf reservations before 2:00 pm, golf reservations are complimentary after 2 pm. Access to tennis and squash

– Club West Gold: Access to and 10% off golf reservations and access to tennis and squash

* Please note in addition to the above, indoor tennis access is complimentary for all Club West Collection.

Guests: Club West Sapphire guests receive 25% off all sports when accompanied by a member. Club West Diamond guests receive 10% off all sports when accompanied by a member. To see more information on specific sports reservations, refer to the sections below.

Aquatics

General Information

Showers must be taken before entering any of our pools. Outdoor showers are available at all outdoor pool locations. Lifeguards are on duty on a seasonal basis. When all lanes are occupied, please be respectful of others by sharing lanes and limiting your swim to 30 minutes.

Pool Area
All children under the age of 14 must be directly supervised by an adult at all times (please see Children’s Guideline section). For the safety and enjoyment of all members, please follow all other rules and regulations posted and ensure that your choice of swimwear is appropriate for all members.

Swim Test Protocol
All children ages 13 and younger are required to take a test where they must swim unassisted for 1 lap in a 25-yard pool without wearing googles and tread water for 60 seconds. Once they pass, they’ll receive a wristband that they must wear in and around the pool, indicating that they are water safe. (Though we still ask that children are supervised at all times). If a child is not water safe, the parent/ guardian must be in the pool with the child, within “arm’s reach” at all times. This protocol is active Memorial Day through Labor Day.

Triple-Up Guideline
As a matter of law, a pool must be shut down up to 24 hours (depending on pool size) if a child has had an accident in the water. Therefore, while using any club pool or water feature, all non potty-trained swimmers must wear three layers: A swim diaper, reusable plastic pants (tight fitting around the legs), plus a swimsuit. Please make sure children use the restroom before they swim, and encourage them to take a restroom break at least every hour.

Children’s Pool Breaks (Adults-Only Swim)
During busy times, lifeguards may, at their discretion, call a 10-minute Children’s Pool Break to give kids a chance to rest and take some time away from the water and sun. This is also a time to re-apply sunscreen, hydrate, and use the restroom. During a Children’s Pool Break, no one under the age of 16 is permitted in any of our pools.

Lifeguards

Although parents are always responsible for supervising their children, lifeguards are staffed during our peak Summer season for the safety and service of our members. Lifeguards may enforce rules that are posted/listed or not, as situations warrant. We ask all parents and members to follow all rules, whether posted or not, to ensure a positive experience for all. Toys and swim equipment will be restricted at the discretion of the lifeguard based on safety concerns. Squirt guns are limited to what is available in The Shop; hard balls (e.g., tennis balls) and Frisbees are not allowed in and around the pools. Please contact your club for specific lifeguard hours.

Swim Team

Swim Teams are offered at several locations year-round and are open for children ages 5–18. Please note all children who participate on one of our Bay Club swim teams must be listed on a family membership . Complimentary water aerobics programs are listed on our group exercise schedule and offer a fun, cardiovascular and strength-training workout in the comfort of the water.

Racquet Sports

Court Etiquette
All members and their guest(s) are asked to follow our Court Etiquette guidelines to assure a pleasant experience for all:

– Please wait for the completion of the point before entering and allow players to finish a game; if entering players are late for their court, the game in progress should stop. In tennis, while the next group of players is waiting during final game, no-ad scoring should be used. Squash players should always knock prior to entering.

– Verbal and racquet abuse are not tolerated.

– In consideration of those on the adjacent court(s), keep noise to a reasonable level.

– If your ball rolls onto the adjacent court, do not run onto that court to retrieve your ball. Ask politely for the ball to be returned (e.g., “Court 4, the ball behind you. Thanks!”). If a ball rolls onto your court, wait for the completion of the point on the adjacent court before sending the ball back.

– Please refrain from bringing any liquids onto the squash courts.

– Always leave the tennis court presentable for the next member by removing all towels and trash.

Tennis and Squash Attire

Appropriate sports attire must be worn at all times. Swimsuits and bare feet are not allowed on the courts. Non-marking regulation tennis or squash shoes are required on all courts. Protective eyewear for squash is required for all players 18 years of age or younger and is highly recommended for all others.

Court Reservations

Each member is responsible to book his or her own court reservations and may make only one reservation at a time. Reservations must include a minimum of two names for both singles and doubles bookings (tennis only). Back-to-back reservations are not permitted and playing partners cannot reserve courts consecutively. Further, a court reservation cannot be transferred to another member.

A member may make one court reservation per day. Couple or Family memberships may make up to two reservations per day. Once the reservation time has passed, the member can make additional same-day bookings, based on court availability.

Note: Those with Club West Sapphire or Club West Diamond memberships may book up to two prime time reservations in advance per week, per membership. Additional prime time courts may be booked up to four days in advance.

Court Online Booking Site
To reserve your court, please login at https://courtbooking.bayclubs.com/. Your email address is your username; however, it must match the email listed on your membership account. If you need to update your email address, please visit bayclubconnect.com. If you do not have a password, or have forgotten your password, click ‘Retrieve Password’ on the Court Booking website and follow the prompts. For detailed information regarding the booking guidelines for your membership, click on the Guidelines link on the booking site’s navigation bar.

Court Check-In

All members must check in at the Front Desk or Court Reservations Desk for their court assignment prior to play or be subject to the Late Cancellation fee of $25. If you have not checked in within 15 minutes of your reservation time, your court may be given to a waiting member, and you will be charged a Late Cancellation fee.

Late Cancellations
Should you need to cancel your court reservation please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged a $25 late cancellation fee for cancellations made within 24 hours of the booking time, or if the court is left unoccupied during the scheduled time of play; the full court fee will be assessed for indoor court cancellations. Multiple cancellations may result in a suspension of booking privileges.

No-Shows
Any member who books a court and does not show up for play within 15 minutes of the reserved start time will be subject to a minimum charge of $25. Additionally, after 15 minutes, the reserved court will then be released for open reservation. Excessive no-shows may result in a 30-day suspension of court booking privileges.

Golf

Golf is a sport in which etiquette and consideration of others are of paramount importance. In that respect, the following Golf guidelines have been thoughtfully compiled and set in place to ensure an exceptional experience for all Bay Club golf courses.

General Etiquette
Proper etiquette for all golfers begins upon arrival at the Club and continues through the round and until the golfer leaves the property. The following are our general etiquette guidelines:

– All members and guests must check in with the golf shop team prior to setting out on the course.

– Each of our clubs provides locker rooms for changing in and out of golf attire and shoes. With this in mind, the changing of shoes or clothes is prohibited anywhere other than in the locker rooms.

– Golf is a game of concentration. Consequently, all those on or near the course and practice areas should have their cell phone ringers turned off. We also ask that in consideration for those relaxing in the Clubhouse, that you take and make all calls outside, in areas that do not interfere with play. Those expecting calls should set their phones to either an inaudible alarm or vibration mode.

– To ensure the proper pace of play, every golfer must have his or her own set of clubs; sharing a set is not permitted. If you are in need of a set of clubs, please speak to a golf shop associate regarding rentals.

– Music in golf carts is permitted providing it is kept at a volume to not disturb others in the group.

Golf & Country Club Attire
All members and guests must wear appropriate attire while at the Club to ensure a pleasant environment for all. Please familiarize yourself with the following guidelines and adhere to them at all times:

– Clubhouse, 77 Social Club, and Dining Room: Golf, tennis, and business casual attire with slacks and an appropriate shirt are allowed. Tasteful denim is permitted, including jeans and skirts, but must not have any rips, tears or holes. No cutoffs are permitted on property. Men’s shirts must be tucked in at all times with the exception of Tommy Bahama-style, button-down shirts (collared without shirttails) designed to be worn outside of pants.

– Hats, visors, and caps or hoods with bills facing forward may be worn at all times outside the Clubhouse, but are not allowed in the Clubhouse other than in the golf shop. Shorts are permitted all day in our Clubhouses and 77 Social Clubs, and until 5:00 pm in our Dining Rooms. Please note that from time to time, the Club may host specific events that may require more formal attire.

– Golf Course and Practice Facilities: We take pride in maintaining our courses to the highest standards. This pride should reflect itself in our attire when we play on our courses. All members, including juniors, must follow the dress code while on the golf course and all practice facilities. Members must inform their guests of the dress code in advance.

– All Golfers: Denim jeans, athletic shorts, non-golf fitness attire and sweat clothes are not allowed on the golf course. Only golf shoes with soft spikes or sneakers are permitted.

– Men’s and Boys’ Golf Attire: All golf shirts must have a collar or be golf specific sportswear. Golf shirts must be tucked in at all times while on property. Tommy Bahama-style, button-down shirts are permitted to be worn untucked. Traditional “Bermuda” shorts are permitted. All hats, visors, and caps must be worn with the bills to the front.

– Women’s and Girls’ Golf Attire: Golf shirts may have shorts sleeves, long sleeves, or be sleeveless. Shirts without collars must have sleeves. Any type of tank top or halter-top is not permitted. Traditional Bermuda shorts, golf skirts, culottes, and slacks are permitted, but they should not be any shorter than mid-thigh. Cutoff shorts are not permitted.

– We expect our members to ensure they and their guests adhere to the dress code so that our associates need not give any reminders. If a reminder of the dress code is needed, we expect members to please be courteous to club associates. We understand that golf fashion is ever-evolving and—while remaining in keeping with TBCC’s understanding of a proper club environment—we may change standards accordingly. Note that some additional rules may apply at specific clubs. Please check with the Club’s Hospitality Desk for additional details.

Course Care

Proper etiquette for all golfers begins upon arrival at the Club and continues through the round and until the golfer leaves the property. The following are our general etiquette guidelines:

– All members and guests must check in at the pro shop prior to setting out on the course.

– Each of our clubs provides locker rooms for changing in and out of golf attire and shoes. With this in mind, the changing of shoes or clothes is prohibited anywhere other than in the locker rooms.

– Golf is a game of concentration. Consequently, all those on or near the course and practice areas should have their cell phone ringers turned off. We also ask that in consideration for those relaxing in the Clubhouse, that you take and make all calls outside, in areas that do not interfere with play. Those expecting calls should set their phones to either an inaudible alarm or vibration mode.

– Upon completion of a shot, divots shall be replaced or fix with provided sand and ball marks on greens repaired.

Riding Carts
When utilizing golf carts, all members and guests agree to exercise good judgment and reasonable care in the operation of the vehicle, and to abide by the following:

– Carts are for use by players on the golf course only. Any other use must be approved by the management team.

– Carts may only be driven onto the grass when and where allowed.

– Carts are never to be driven onto the course past restraining ropes. Carts should not be driven closer than 50 yards of the green.

– Carts are to be kept on cart paths as much as possible consistent with efficient play.

– Carts must stay on cart paths around tees and greens. Whenever carts are allowed off paths, we ask that you scatter the carts about the hole (fairway or rough) and return to path when prompted to do so.

– Carts must follow arrows and cart signs, particularly in front of or around the greens and on fairways.

– There are times when valid handicap flags allow modification of the above rules.

– Anyone driving a cart must have a valid driver’s license.

– A maximum of two carts will be assigned per foursome.

Members are responsible for any and all damage caused by the use of a cart by the member or member’s guests, and members must return the cart to the golf shop in the same condition as when received. It is expressly understood that the Bay Club will not be liable for damages of any kind, whether to the person and/or property, or other loss, arising from the use of, operation of, from whatever cause, related to the use and operation of the cart by members and their guests. Members agree to pay for or reimburse the Bay Club for, on return of the cart, all charges incidental to all breakages or damage, other than ordinary wear, from such member’s and their guest’s use of carts. Please report all cart damage to the golf shop associate.

Push Cart
Pushcarts are permitted; however, all cart directional signs must be followed and carts must be kept 10 feet from all greens. Personal pushcarts are permitted; overnight storage policies vary by Club.

Pace of Play
Golf is more fun when played without delay. It is the responsibility of each member and guest to play his or her round in a fast and orderly manner. Please keep the following guidelines in mind to ensure a timely round:

– The target time for completion of 18 holes is four hours. Restrictions will be placed on persistently slow players. Golf shop staff will administer the pace of play at four hours or less and/or keeping up with the group ahead of you. If there is an open hole in front of your group and a faster group is behind you, you must either close the gap or let the group play through. If a group remains out of position, the golf shop staff has the authority to pull the group aside and let faster players go through; move the group to the correct position on the golf course; or pull the group off the golf course and assign the group a later tee time.

– During primetime hours, we strongly suggest that all groups on par 3s invite the next group waiting on the previous tee to hit their tee shots onto the green. Once they have hit their tee shots, the group on the green should proceed with putting out.

Multiple violations of these rules will subject a Member to loss of the opportunity to make any tee times for a period of time established by the Club.

Length of Play
Reservations can be made for 9 and 18 holes; however, full green fees apply to both.

Inclement Weather Cancellation Guideline
During inclement weather conditions, the Course Superintendent or Director of Golf will determine if and when the course will be closed and cancellation fees will be waived (note Golf Cancellation and No-Show Guideline below). Inclement weather may not dictate the closing of the course and in that case refunds will not be issued.

Rain Check Guideline
Should your group wish to stop play due to inclement weather, paid players receive a rain check provided they have not played more than nine holes. No rainchecks will be issued once your group has teed off on the back nine of the course played. Rain checks may be redeemed within six months of your original tee time. Non-members may only use their rain check voucher while playing with a member.

Golf Replay Guideline
Members may replay the course based on availability. Please check with the golf shop after you have completed your round to book a replay. The replay green fee is $50; discounts apply, depending on membership category.

Driving Range

– All members with a tee time will receive an appropriate warm-up period on the driving range. We do ask that you limit this time to 30 minutes when others are waiting. Guests are welcome to use the driving range only when they are with a member who has a tee time scheduled for that day. Members within our Club West Collection will receive permanent color-coded bag tags designating membership level. Guests will receive dated single-use bag tags with the same color designation as their host, so that they will receive corresponding benefits. All members and guests must attach their bag tags to their bags and ensure that they are clearly displayed at all times.

– There will be designated zones for each membership level within the Club West Collection. The teaching area, however, will be open to all levels.

– Club West Sapphire Members will automatically have access to the driving range and practice facilities without having to check-in. Other Club West members and all guests are required to check in at the golf shop or with the driving range attendant (where applicable). Depending on membership level, fees may apply.

– Members with access to golf without a tee time may have access to the driving range. Club West Diamond members without a tee time receive complimentary access to the driving range everyday, except before noon on the weekends. Club West Platinum members without a tee time receive complimentary access to the driving range after 2 pm. All driving range access without a tee time is based on availability.

– One person is permitted per hitting bay.

– We encourage our junior golfers ages 8–16 to use the driving range. When not with an instructor, juniors may use the driving range once they have taken a Junior Safety Orientation class.

– Range balls are club property. They are not to be taken from the range or practice areas, or used on the golf course. Penalty fees will apply. Access to the practice facilities may be restricted for those found to violate this rule.

– In an effort to repair and restore the range tee, please fill your divots and practice area with sand/seed mix where applicable.

– No practice is allowed on non-maintained areas.

– No pets are allowed on the practice area.

– Please practice safety while on the range: Be aware of those around you and any maintenance associate on the range. Maintain a safe distance from others swinging golf clubs, do not walk in front of the hitting line, do not pick up balls past the hitting line, avoid hitting over the end of the range, and hit away from any range associate picking up golf balls. Boundaries at each range differ and must be followed; otherwise, a suspension of privileges may result.

– Cell phone use is not permitted on the driving range.

– Avoid loud, distracting conversations on the golf range.

Golf Reservations
A member may book one tee time per day (up to four players). Couple or Family memberships may book up to two tee times per day (up to eight players; maximum of two guests per tee time). Please see protected tee times guidelines for more information.

Online Golf Booking Site

To reserve your tee time, please us the Bay Club Connect app. Log in or create an account by providing your member ID and the last name on your membership.

Guests

Your guests are always welcome at the Club. We do require that you check in your guests at the golf shop prior to teeing off. Guests may play golf only when accompanied by a member, and each guest is limited to one time per month or up to a total of no more than four times per year. Members are responsible for the conduct of their guests.

Active members will receive monthly rounds of golf, based on your membership tier, as follows:

– Sapphire Members: 3 Rounds

– Diamond Members: 2 Rounds

– Platinum Members: 1 Round

Golf rounds will be available in your Bay Club Connect account. Golf rounds awarded between January 1 through October 31 will expire on December 31. Golf rounds issued between November 1 through December 31 will roll over into and expire the following year and expire.

Protected Tee Times and Tee Times Reservations
Protected Tee Times and reservation times vary by location. For specific details, visit the Golf Booking tab under ‘Reservations’ on the Member section of our website.

Please note that TBCC reserves the right to change the times and days associated with protected tee times at any time, including extending the protected tee times. Individual clubs may have additional guidelines. For more information, please speak to a Membership Director.

Guests During Protected Tee Times
During protected tee times, Club West Sapphire members can book up to two guests per membership per month. The same guest (Bay Club or non-Bay Club member) can play as a guest of a Club West Sapphire member during protected tee times one time per month for a total of no more than four times per year.

Discounts During Protected Tee Times
Guests of a Club West Sapphire member, including members who are booked via an advance reservation, qualify for a 25 percent discount on green fees. Club West Diamond members who are playing as a guest of a Club West Sapphire member during protected tee times will be subject to green fees minus the 25 percent Club West Sapphire guest discount. Club West Diamond and Platinum members who receive a slot by submitting their name to the list will receive their respective discounts.

Golf Cancellation and No-Show Guideline
Should you need to cancel your reservation—whether a protected or a non-protected tee time—please notify us 24 hours prior to your scheduled booking. Any member cancelling inside of 24 hours is subject to a $100 cancellation fee per player. All cancellation charges are up to the discretion of the Director of Golf. Members are responsible for their (non-Bay Club member) guests’ green fees. If the Club is able to fill the tee time within the cancellation period, the member will be notified and will not be charged for the late cancellation.

Family

Childcare General Information

Each Children’s Center provides a variety of scheduled age-appropriate activities to keep children actively engaged throughout their stay including story time, circle time, bubbles, ball play, arts & crafts, active play, sports skills and more. All children under the age of 13 must be supervised by a parent or guardian or must be registered in the Children’s Center or Youth Center. A parent or guardian must remain on the property at all times while their children are at the Club. Guidelines may vary for special programs and camps.

Children’s Center Rates and Reservations

Children of all ages must be included on your club membership in order to use the club facilities, or the current youth guest fee rates will apply. For Club West Sapphire Family memberships, two hours of complimentary childcare are available for up to two children per day (one and a half hours for infants). There are no restrictions on primetime hours. Family membership rates apply after the complimentary hours are exceeded. For any other Family memberships, two hours of complimentary childcare per day are available to each child. Complimentary childcare benefits are available up to 30 hours per family each month (15 hours max during prime-time hours at select clubs; please see your home club’s childcare department for more details). Family membership rates apply after the complimentary hours are exceeded. Hours cannot be rolled over to the following month. Reservations are based on availability and can be made online by visiting Bay Club Connect, or by calling the Children’s Center directly. Members may make advance reservations, based on membership type.

Advance booking reservations are as follows:

– Club West Sapphire: 14-day advance booking (unlimited complimentary hours; up to 2 hours per day per membership)

– Club West Diamond: 9-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership)

– Club West Platinum: 5-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership)

– Club West Gold: 4-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership)

– Executive Club: 3-day advance booking, where applicable (complimentary up to 30 hours per month; up to 2 hours per day per membership)

– Campus: 3-day advance booking, where applicable (complimentary up to 30 hours per month; up to 2 hours per day per membership)

– Single-Site memberships: 2-day advance booking, where applicable (complimentary up to 30 hours per month; up to 2 hours per day per membership

– Shared Memberships (with child add-ons): 3 hours of childcare per day per active child on account

Drop-Ins

Everyone is welcome in the Children’s Center but space and availability may be limited on certain days due to increase demand. In order for every child to have the optimal experience drop-ins will only be accommodated if space and ratios permit. To ensure a childcare reservation is available at your desired time, please log into Bay Club Connect and make a reservation ahead of time. For last minute visits, a drop-in fee may be assessed. Please contact the Children’s Center if you are running more than 15 minutes late, when possible we will adjust your child’s start time so you can take full advantage of your reservation window.

Childcare Cancellation Guideline

We realize there are times when you are unable to make your childcare reservation. When this happens, we ask that you give us a call 24 hours prior to your reservation, so that we may allow another member to take advantage of your reservation space. The primary member’s (booker’s) account will be assessed a late-cancellation fee equivalent to the reservation time at family rate per hour for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation.

Children’s Programs

Members may participate in a variety of recreational activities for children of all ages, including sport classes, ballet classes, karate, cooking, art classes, and more. Advanced registration is required, and program fees apply. Information on programs dates, times and club locations can be found on Bay Club Connect or your Club’s website.

Solicitation Policy

Although we are thrilled that you may want one of our Associates to come to your house to babysit, Children’s Center Associates may not be solicited for babysitting services while on their shift, and phone calls to Associates during their shift are not permitted.

What to Bring

– Diapers (one for every hour of reserved childcare time)

– Wipes

– Extra set of clothes

– Plastic bottles/containers only

– Snacks

Please label all items. Only labeled items will be used or fed to your child. Because of the severity of peanut allergies, food containing peanuts or tree nuts are not permitted in the Children’s Center. Please double check all labels before sending food with your child.

Health Guidelines

Health issues are a concern for everyone. The Children’s Center relies on each family’s thoughtful assessment of their child’s health to keep our community strong. In order to assist you, we have provided the following helpful guidelines:

– Please keep your child at home if they are showing any signs of cold or illness. This includes but is not limited to; cough, sore throat, flushed skin, fever, congested or runny nose, discharge from the eyes, upset stomach, vomiting or diarrhea.

– If a child has been sick, he/she should remain home until he/she can fully participate in childcare activities. A 48-hour period is required for your child to stay at home after a fever, vomiting, or diarrhea has subsided without the aid of medication.

– If your child or any member of your household tests positive for COVID-19, or was exposed to anyone who tested positive for COVID-19 we ask that you stay home and contact your home club to notify them immediately.

– If a child has any type of discharge from their eyes or nose for any reason, he/she is required to stay home until these have subsided.

– Please notify the Children’s Center of any contagious conditions contracted by your child (e.g., lice, chicken pox).

The Children’s Center will not administer any medications or apply topical ointments to diaper rashes, although parents are welcome to come during the reservation time and do so.

Parents will be notified if their child becomes ill or if they show any of the above symptoms. The staff will use their best judgment when requesting that your child be removed from Children’s Center. If the staff notifies you, we ask that you please pick up your child immediately.

Bay Club Camps

Our clubs offer a wide variety of camps suited to your child’s age range, as well as specialty programs and childcare services for children ranging in age from 3 to 18 years old. Each camp is tailored to a specific age group, providing activities that foster innovation and shared learning, carefully balanced with free periods and downtime. Extended care (childcare before and after camp times) is also available. For more information regarding Bay Club Camps or registration, please visit bayclubcamps.com or Bay Club Connect.

Bay Club Camps Registration and Cancellation Guidelines

Camp cancellations and rescheduling sessions must be made in writing to the camp director. Rescheduling a camp session is based on the current capacity of the requested sessions and is not guaranteed. If a camp cancellation is made more than 14 days prior to the start of the camp session, 75% of the enrollment fee will be refunded. Camp fees are non-refundable for cancellations made within 14 days prior to the first day of the camp session, which is always on a Monday.

Hospitality

Connect Workplace Suites

Select clubs have fully-equipped Connect Workplace Suites available for members. Reservations for additional same-day hours can be made at the rate of $30 per hour.

Advance booking reservations are as follows:

– Club West Sapphire: 14-day advance booking (complimentary up to 4 hours per day per membership)

– Club West Diamond: 9-day advance booking (complimentary up to 2 hours per day per membership)

– Club West Platinum: 5-day advance booking (complimentary up to 50 hours per month; up to 2 hours per day per membership)

– Club West Gold: 4-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership)

– Executive Club: 3-day advance booking, where applicable (complimentary up to 20 hours per month; up to 2 hours per day per membership)

– Campus: 3-day advance booking, where applicable (complimentary up to 10 hours per month; up to 2 hours per day per membership)

– Single-Site memberships: 2-day advance booking, where applicable

Key Return
Keys will be issued for reserved rooms and must be returned at check-out. Failure to do so will result in a $60 charge.

Cancellation Guideline
Should you need to cancel your Connect reservation, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged $30 for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation.

The following terms and conditions apply to Club West Sapphire memberships only. Please note that most guidelines listed above this section apply to Club West Sapphire members as well.

Club West Sapphire Family Memberships

A Club West Sapphire Family membership consists of a married couple with one or more children ages 29 years and under and their immediate families. This membership can be augmented with family add-ons (see below).

Family Add-Ons

Club West Sapphire Family Members have the ability to add on adult children or their parent(s) or spouses parent(s) to their membership. For more information on the monthly fees for add-ons, please contact the Membership Department.

The membership change fee will be waived for all Family Add-Ons to Club West Sapphire memberships. Dues are subject to change on an annual basis.

Legacy Transfer

A Legacy Transfer is permitted for Club West Sapphire Family memberships to an adult child or adult grandchild of the primary member. This one-time transfer is complimentary and no additional transfers will be permitted. When a Legacy Transfer happens, the full Club West Sapphire family dues of the primary account holder transfers to the new primary account holder. Any current family members in the same membership may stay in the family membership. A Legacy Transfer is only available when the membership account is in good standing and both members are active on the account at the time of transfer. Some refundable deposits of Club West Sapphire memberships that were valid at time of membership agreement will be transferred to new primary account holder at the time of the Legacy Transfer. Deposits will be paid out as stipulated on the membership agreement made with the original primary account holder.

Membership Transfer Upon Death

In the unfortunate event of the death of the primary member having membership privileges under a Family membership, the membership, including all of its rights and benefits, will vest in the spouse or an active adult child listed on the account as per written on the decedent’s will. Until the award of the membership and written notice thereof is provided to the Club, the Club will freeze the account for up to three (3) months. Legacy transfer will be counted under this circumstance.

The Club reserves the right to not transfer the membership to active family members if the Club, in its discretion, is unable to determine the person who is lawfully entitled to receive the membership. When ownership of the membership has been determined, written notice thereof and the relevant documentation shall be promptly delivered to the Club.

The disposition of the membership must be determined within three (3) months after the death of the primary member, within such three month period the title to the membership must be addressed. The Club has the right to suspend membership privileges until ownership of the membership has been determined and the Club has received written notice thereof and the appropriate documentation. The Club shall also have the right in either such case to deem the membership resigned in its discretion. The spouse or active adult child awarded the membership shall have the right to determine which Immediate Family Members will be permitted to use the Club Facilities under the membership.

The Club will not become involved in any domestic or other dispute concerning ownership or issuance of a membership and does not have any liability or responsibility for resolution of such disputes. If the Club is uncertain as to who should receive a refund, if any, associated with a membership, the Club in its discretion may file an interpleader action or similar type action and thereby deposit the refund amount into the registry of a court of competent jurisdiction for the court to determine who is entitled to the refund without recourse to the Club. The Club shall be entitled to a reimbursement of reasonable attorneys’ fees and costs from the Member in question for filing such interpleader action. The Club reserves the right to petition the probate court to determine who is entitled to the refund, if any, once the refund becomes payable.

Complimentary Childcare

Club West Sapphire Family members receive complimentary childcare for children registered on the Family membership. Complimentary childcare will be provided at all Bay Club locations featuring childcare facilities. Complimentary childcare is limited to two hours per two children, per day. For additional children on a Family membership and member guests, family hourly rates will apply. Reservations must be made in advance and are subject to availability. Please refer to the Childcare section under Department Guidelines above for further details regarding reservations and cancellation policies.

Complimentary Summer Kids Camp

Club West Sapphire Family members receive up to eight weeks of complimentary Summer Kids Camp per membership, valid June–September 2021. Advance reservations are required; availability for complimentary reservations cannot be guaranteed. Summer Kids Camp benefits are valid for any children who are active on a Club West Sapphire Family membership. Reservations must be made for full weeks and cannot be split up. Make-up sessions will not be offered for missed days. Club West Sapphire Family Summer Kids Camps registrations can be made online by simply visiting bayclubcamps.com. Please refer to the Camp section under Department Guidelines for further details regarding reservations and cancellation policies.

Complimentary Corkage

Complimentary corkage for up to four bottles of wine is available as part of a Club West Sapphire membership, during dining hours at select club locations in designated dining areas only. Special arrangements may be made for additional bottles by contacting the restaurant manager prior to reservation. Complimentary corkage benefit does not apply during special events or private events. Club West Sapphire member must be part of the dining party for this perk to be valid.

Complimentary Connect Access

Club West Sapphire members may book up to four hours per day at any Connect workplace suites location. Additional same-day reservations are at the rate of $30 per hour and are subject to availability. Please refer to the Hospitality section under Department Guidelines above for further details regarding reservations and cancellation policies.

The following terms and conditions apply to Club West Diamond Family memberships only. Please note that most guidelines listed above the Club West Sapphire membership Terms and Conditions section apply to Club West Diamond members as well.

Complimentary Summer Kids Camp

Club West Diamond Family members receive up to two weeks of complimentary Summer Kids Camp per membership, valid June–September 2021. Reservations must be made in advance and are based on availability. Summer Kids Camp benefits are valid for any children who are active on a Club West Diamond Family membership. Reservations must be made for full weeks, and make-up sessions will not be offered for missed days. Club West Family Summer Kids Camps registrations can be made online by simply visiting bayclubcamps.com. Please refer to the Camp section under Department Guidelines for further details regarding reservations and cancellation policies.

Last updated 8.5.2021