INTRODUCTION | MEMBERSHIP TIERS AND CATEGORIES | GENERAL MEMBERSHIP AND ACCOUNTING | GENERAL CLUB INFORMATION | DEPARTMENT GUIDELINES | CLUB WEST SAPPHIRE BENEFITS TERMS & CONDITIONS | CLUB WEST DIAMOND FAMILY TERMS & CONDITIONS | LIFESTYLE POINTS TERMS & CONDITIONS
The Bay Club Company and its subsidiaries and affiliated entities (collectively, “TBCC,” the “Bay Club” or the “Company”) have adopted guidelines, procedures, rules and regulations (“guidelines”) designed to provide for the safe, enjoyable and healthy use of our clubs and premises and events by you, our members and guests.
These guidelines apply to your conduct on the Bay Club’s premises, which includes your access to our clubs, sports amenities (including golf, tennis, squash, racquetball and basketball), all outdoor areas, including parking lots, sidewalks, and outdoor pools, and indoor and outdoor children’s play areas (collectively, “premises”) or any use of the Bay Club’s online, mobile, or interactive offerings or websites. They also apply to your conduct during its programs, training, events or other Bay Club-sponsored activities off the premises (“events”).
These guidelines supplement those posted or otherwise provided in our clubs, on our web or mobile sites, or at our events. We may adopt guidelines applicable to a single club. In some instances, governmental laws may establish different requirements applicable to certain clubs that may not be outlined here. To the extent of a conflict with other guidelines, the more restrictive guideline applies.
If you violate any of these guidelines, your membership or club access may be suspended or terminated. Members are responsible for their actions and the actions of their family and guests when at the Club. Should damage arise—whether property or personal injury—you are liable for all resultant costs. Our decision on all questions regarding construction or interpretation of these guidelines is final. Please note that not all rules may apply at all clubs if a specific department is not onsite.
We may change these guidelines at any time without notice at our sole discretion. You may find the most current version of these guidelines at www.bayclubs.com/membershipguidelines. As a member or guest of the Bay Club, you are responsible to review and comply with these guidelines at all times. For questions, please contact a Membership Director or a General Manager.
Bay Club Membership Benefits and Lifestyle Points are awarded at the discretion of The Bay Club Company (TBCC). Certain memberships have special membership arrangements, which entitle participating members to use and enjoy the facilities of reciprocal clubs in accordance with those clubs’ Rules and Regulations. The member agrees to abide by such Rules and Regulations, as they exist or may change from time to time. Further, the Club may change the reciprocal clubs from time to time. The Member expressly agrees that all use of the club facilities, exercise equipment, exercise machines, courts and any transportation provided by the Club is undertaken by the member or member’s guest at his/her sole risk.
The Lifestyle Points guidelines outlined in this document are valid February 1, 2019–January 31, 2020. The accumulation of benefits or rewards does not entitle members to any vested rights with respects to benefits or points. In addition, members may not rely upon the continued availability of any accumulated benefits or points.
TBCC offers the following types of membership tiers and categories that are subject to change from time to time in the sole discretion of Bay Clubs.
All members have a membership tier and category. A membership tier is defined as a division of members within a membership category that share a particular set of benefits. Bay Club membership tiers are: Individual, Couple, or Family, as well as Junior, Young Professional, and Senior (where applicable).
A membership category is defined as a division of members that share a particular set of benefits. Bay Club membership categories are: Single Site, Dual Site, Campus, Executive Club, and our Club West Collection, including Gold, Platinum, Diamond, and Sapphire.
Some membership tiers and categories vary by location. Please see a Membership Director for more information.
This membership consists of one person 18 years of age or older.
This membership is defined as any of the following: A married couple; registered domestic partners; two immediate family members 18 years of age or older; or a single parent and a dependent child. Members of a Couple membership must live in the same residence on a permanent basis.
This membership is defined as any of the following: A married couple with one or more dependent children* and up to two grandchildren; registered domestic partners with one or more dependent children and up to two grandchildren; two immediate family members 18 years of age or older with one or more dependent children and up to two grandchildren; or a single parent and two or more dependent children and up to two grandchildren. Members of a Family membership must live in the same residence on a permanent basis, with the exception of grandchildren. Grandchildren must be under the age of 21 to be included on a Family membership.
*Dependent children under the age of 21 may be members of the Club as part of a Couple or Family membership. Dependent children 21 years or older (not part of a Club West Sapphire Family membership) must either have their own membership, use the Club as a guest, or be added to a family membership as an add-on. Club West Sapphire Family memberships differ; please see Club West Sapphire Membership guidelines for more information.
Adult children ages 21 to 29 may be members of the Club as part of a Family Add-On Membership. Only children of the primary or secondary member on a Family membership are eligible. Monthly dues vary based on age and category. Additionally, a one-time $250 add-on service fee will be assessed. Fee will be waived for active children on the membership at the time of conversion and downgrade requests if family add-on has been part of the account for a minimum of six months. Adult children ages 21–29 under the Club West Sapphire Family membership are automatically included and do not need to pay add-on fees. Please refer to Club West Sapphire section for more information. Membership is available at select Bay Clubs and certain club-use restrictions may apply. Please note that fees are subject to change.
A nanny or au pair may be added to an existing Family membership (limit two per membership) whenever there are children under the age of 13 years active on the account. A one-time $250 add-on service fee will be assessed. Fee will be waived for downgrade requests if the nanny has been part of the account for a minimum of six months. A change fee is applicable for each nanny add-on, unless a new nanny is taking the spot of a current nanny and there is no break in monthly dues. Nannies are permitted full access to the Club, and children need not be present for a nanny to utilize the facilities. Members must complete the nanny/au pair application and agreement and employment verification is required yearly. Please note that fees are subject to change.
A typical Junior Membership consists of one person between the ages of 13 and 23 years old. The member’s parents are not entitled to the rights and privileges of this category of membership, but may be a guest in accordance with the Club’s Rules and Regulations. Upon the member’s 24th birthday, the Junior member shall become an Individual member, and his or her dues will increase to the Individual membership rate then in effect. The Junior membership is available at select Bay Club properties and certain club-use restrictions may apply. This membership is not available within the Club West Collection. Please note that age restrictions for Junior Memberships may vary by club.
Young Professional memberships are offered for Individual, Couple, and Family memberships. An Individual Young Professional membership applies to members ages 29 years and younger. Upon the members 30th birthday, this membership will automatically convert to a full membership at the prevailing monthly dues rate. Couple and Family Young Professional memberships must consist at least one individual 34 years of age or younger (primary member). Young Professional Couple and Family memberships will automatically convert to full membership upon the primary member turning 35 years of age. Couple and Family memberships must meet the definition of such as described in the Membership Agreement. The Young Professional membership is available at select Bay Club properties and at select levels; certain club-use restrictions may apply.
Members ages 65 or older are eligible for Senior membership. This is available for Individual and Couple memberships who meet the definitions of such as described in the Membership Agreement. Senior membership is available only at certain Bay Club properties and club-use restrictions may apply. Senior members may utilize the Club between the hours of 11:00 am and 6:00 pm daily, and must check in prior to 5:00 pm. The prevailing guest fee will be assessed for all check-ins that occur after 5:00 pm. This membership is not available as part of the Club West Collection.
This membership entitles the holder to access and charging privileges at their preferred club. Membership is not available at all locations. Please check your preferred club for access privileges.
An Executive Club, Campus or Dual-Site membership entitles the holder access and charging privileges to use and enjoy the facilities of participating reciprocal clubs in accordance with the participating clubs Rules and Regulations. The member agrees to abide by such Rules and Regulations, as they exist or may change from time to time. Further, the Club may change the participating reciprocal clubs from time to time.
The Club West Collection is the Bay Club’s preeminent membership, combining an assortment of signature benefits with our most exclusive access to date. These memberships entitle the holder to full access and charging privileges at all Bay Club properties in accordance with the Rules and Regulations of the club. The member agrees to abide by such Rules and Regulations, as they exist or may change from time to time. Please see your Home Club for more information.
The Club’s Member Services staff is available to answer your questions regarding your membership and billing matters during business hours, 9:00 am–6:00 pm Monday through Friday. In addition, as an added convenience, you can manage your account online through Bay Club Connect. This service allows you to pay your bill online using any major credit card, including Visa, Mastercard, American Express, or EFT, check your Lifestyle Points balance, change your account information, view charge activity between billing statements, and view and download previous statements. For more information, please visit bayclubconnect.com.
Members may pay their monthly statement balance by Visa, Mastercard, American Express or using a checking account and routing information. In addition, both payment options can be set-up to be automatic on a monthly basis. One time charge using a credit card is also available. To sign up for our automatic payment service or make a one-time payment, please visit bayclubconnect.com. Please note there is a $50 service fee for late payments and a $25 service fee for declined credit cards.
All statements are sent electronically on a monthly basis. In addition, statements can be found on bayclubconnect.com. Statements are sent out on a monthly basis within one week after the monthly cut-off date and will, in most cases, reflect the next month’s dues and past month’s payments and charges. Accounts not paid in full by the due date are past due and will be assessed a late payment charge. Payments received after the due date will not appear on your statement. Please make any changes to your work address, home address, phone number(s) and email address on bayclubconnect.com.
The Club shall, from time to time, determine the amount and the terms of payment of dues. The obligation to pay dues is not dependent on the availability of all the Club’s facilities or the member’s frequency of use. Tournaments, repairs, maintenance of some facilities, renovations, and/or other occurrences may make it necessary for the Club to restrict the use of one or more facilities, or to close the Club temporarily. Dues will not be reduced or suspended during the time when facilities are unavailable.
All club members 13 years of age or older have charging privileges at the Club. These charges will be reflected on your monthly billing statements. The right to charge at other Bay Club Company properties is reserved for Campus, Executive Club, and Club West Collection members.
A membership change occurs when there is any change in membership tier or category. A membership change fee is dependent upon the type of membership tier or category change.
There is no membership change fee to upgrade your membership to a higher tier within your current membership category (e.g. Executive Club Individual to Executive Club Couple). If you are upgrading to a higher membership tier or to a transferable membership, you will be charged the difference in initiation fee between the membership categories.
If you choose to downgrade your membership, there will be a fee of $500 charged for each change request. However, if you have been a member in your current category for a minimum of 6 months, the downgrade fee will be waived. If you choose to downgrade your membership and would like to upgrade to a higher membership category at a later date, you will be charged the full rack rate initiation fee of the new category. Please note that this policy is in place to help protect the member experience during our peak seasons.
All membership changes will be effective the first of the following month.
To resign your membership, you must fill out the resignation form through bayclubconnect.com. Cancellation will be effective once you have received email confirmation from an Associate in our Member Services department and will then be effective 30 days after the first of the following month from which the cancellation notice was received (by way of example only, written notification given on September 15 shall be effective on October 1, with a membership end date of October 31). Prior to your final day of access, you are required to return your membership card, return your storage locker key (if applicable), and bring your account balance to zero.
The Club reserves the right to suspend or terminate membership if the member(s) fail to comply with any rules and regulations adopted by the Club—or for any conduct the Club determines to be improper, or in any way not in the best interest of the Club.
Due to the limited inventory of Club West memberships available and the exclusivity of amenities within this membership, a Leave of Absence (LOA) for any member holding a Club West Collection membership is not permitted.
Members who hold a membership other than a Club West Collection membership may apply for LOA if they are out of the area, or are unable to use the Club due to illness/injury. LOA requests are effective the first of the following month. For the LOA to be approved, the membership account must be paid in full and the membership card(s) and locker key(s) must be returned, if applicable. The dues for a membership on LOA are reduced to an amount equal to one-third of the prevailing dues for the applicable membership category. An approved LOA is for a minimum of three months and a maximum of six months. The membership will be automatically reactivated to the prevailing category at the end of the sixth month, if a return date is not indicated. While on LOA members are not allowed use of the Club. There is no limit to the number of times a member is allowed to go on LOA; however, there must be a minimum of 12 months of active status between requests.
In the event of the divorce or separation of spouses having membership privileges under either a Family membership or a Couple membership, the membership, including all of its rights and benefits, will vest solely in the spouse awarded the membership by an agreement of separation or a decree of divorce. Until the award of the membership and written notice thereof is provided to the Club, both spouses will be jointly and severally liable for all dues and charges and both may continue to enjoy membership privileges so long as such amounts are timely paid. The Club reserves the right to not transfer the membership to either spouse if the Club, in its discretion, is unable to determine the person who is lawfully entitled to receive the membership. When ownership of the membership has been determined, written notice thereof and the relevant documentation shall be promptly delivered to the Club. The disposition of the membership must be determined within one year after a separation or, in the case of a divorce, within such one-year period the title to the membership must be addressed. In the decree of divorce, the Club has the right to suspend membership privileges until ownership of the membership has been determined and the Club has received written notice thereof and the appropriate documentation. The Club shall also have the right in either such case to deem the membership resigned in its discretion. Following a separation or divorce and award of the membership as contemplated hereby, the spouse awarded the membership shall have the right to determine which Immediate Family Members will be permitted to use the Club Facilities under the membership.
The Club will not become involved in any domestic or other dispute concerning ownership or issuance of a membership and does not have any liability or responsibility for resolution of such disputes. If the Club is uncertain as to who should receive the refund, if any, associated with a refundable membership, the Club in its discretion may file an interpleader action or similar type action and thereby deposit the refund amount into the registry of a court of competent jurisdiction for the court to determine who is entitled to the refund without recourse to the Club. The Club shall be entitled to a reimbursement of reasonable attorneys’ fees and costs from the Member in question for filing such interpleader action. The Club reserves the right to petition the divorce court to determine who is entitled to the refund, if any, once the refund becomes payable.
Upon arriving at the Club, all members must check in at the Hospitality Desk at each visit. Please present your membership card or key fob or membership number to the Hospitality Desk staff. Should you lose your membership card or key fob, please contact the Hospitality Desk. There is a $15 charge for each replacement.
Your guests are always welcome at the Club. We do require that you check in your guests at the Hospitality Desk and that each guest completes a guest registration and waiver form. It is likewise imperative that members understand that they are responsible for all of the conduct, actions, and behavior of their guests while on Bay Club property. Guests may utilize the facilities or play a sport only when accompanied by a member, and each guest is limited to one visit per month and up to a total of no more than four visits per year regardless of which member he or she is the guest of and which club he or she visits. Members are responsible for the conduct of their guests. The Club reserves the right to limit the number of guests a member may bring to the Club and to adjust guest fees at any time without prior written notice.
This online service provides the ability to access your account balance, update your member information, contact the Club, and pay your bill online. In addition, Bay Club Connect allows you to track your daily club usage, as well as your accumulation of Lifestyle Points. For more information, please visit bayclubconnect.com.
Complimentary valet parking is available at select clubs for you and your guests during prime-time hours of operation. Closing time is subject to change based on volume. Should your car be left with Valet after the normal valet hours, your vehicle will be parked in an available spot within the Valet Lot, and your keys will be held at the Hospitality Desk labeled with vehicle parking location.
Day lockers are provided by the Club for daily temporary storage only. These lockers are emptied nightly and the Club is not responsible for items left in them. Please note that members may be charged up to $75 to replace the lock if they misplace their key. Private lockers, including executive lockers, are available for a monthly fee on a limited basis at select clubs. Members and guests agree not to store valuable items in any lockers.
Children’s use of the locker rooms varies by club. In most clubs that allow children to use the locker rooms, children up to the age of four years are permitted in opposite sex locker rooms. Family Locker Rooms are also available at select club locations.
For members who hold a private locker, laundry service is available for a monthly fee on a limited basis at select clubs. To utilize the laundry service, simply drop the mesh bag provided in one of the towel bins located throughout the locker rooms or at the hospitality desk, and we will wash and dry your items (workout clothing only) within 24 hours.
At most locations, towels are provided free of charge. In order to help conserve water and natural resources, we ask that you use no more than two towels per visit. Likewise, responsible water usage in our showers and sinks is expected and appreciated. The sauna, steam room, and whirlpool spa (where applicable) are available to members and guests over the age of 16 and have specific rules regarding their use posted in corresponding areas. Please read them carefully, both for your safety and to preserve the water quality and relaxing experience for all members.
The Club is not responsible for lost or stolen items. Individual safe deposit boxes are available for member use at most Hospitality Desks. Should you accidentally leave your belongings at the Club, please inquire about them in person at the Hospitality Desk. Articles collected are inventoried and stored for one month. Unclaimed articles are donated to charity.
Cell phone use is permitted only in the Main Lobby, the Café, and other designated public gathering spaces. Please refrain from conversing on speaker phone or FaceTime in public gathering spaces. Silent cell phone use (no phone calls) only is permitted in the Fitness Center and Clubhouses. Ringers must be off on the golf course, driving range, tennis and squash courts. Cell phones are not permitted in the locker rooms, the Spas, or the group exercise, cycling, and mind-body studios.
Listening to music at the clubs is welcomed but please use headphones and be respectful of others.
Merchandise certificates or gift cards awarded as prizes must be used in The Shop, One Lombard, or the golf shop, unless otherwise noted. Any merchandise credit is to be used by December 31 of the year the certificate/gift card is awarded; credit not used by that time will be forfeited, unless otherwise noted. Members may not apply credit to their membership account or use it for any purpose other than what was intended.
Formal personal or group instruction with regard to fitness and sports training is not permitted by any individuals other than authorized Bay Club staff.
No animals are permitted in clubs or on club grounds (including golf courses), unless they are designated service animals, except during specific animal-focused events. A service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability; the task(s) performed by the dog must be directly related to the person’s disability. The service dog is permitted to accompany the individual with a disability to all areas of the facility where members and guests are normally allowed to go.
It is the Company’s policy to maintain a firearms and weapons free environment and prohibit the possession of firearms and weapons regardless of any license or permit that an individual may have which would otherwise authorize the individual to carry firearms or weapons. The only exception applies to active, on-duty, law enforcement officers.
Not surprisingly, TBCC expects all members (and guests) to act in an acceptable, responsible and professional manner while at a TBCC property. Defining this behavior to address every situation is difficult, and this policy does not intend to do so. Unacceptable behavior, and/or any deliberate action that is extreme in nature and is obviously detrimental to TBCC’s efforts to fulfill its mission or purpose, will not be permitted in the Club, and can lead to suspension or termination of Club membership. To avoid any possible confusion, however, some of the more obvious unacceptable behaviors are noted below:
– Negligence or any careless action that endangers the life or safety of another person.
– Possession, use, distribution, sale, transfer, or being under the influence of controlled or mind-altering substances.
– Unauthorized possession of dangerous or illegal firearms, weapons, or explosives.
– Engaging in criminal conduct or acts of violence, or making threats of violence toward anyone on TBCC premises; fighting, or provoking a fight on TBCC premises; or negligent damage of property.
– Threatening, intimidating, or coercing associates, members, guests, or any other persons associated with TBCC.
– Abusive or indecent (including, but not limited to, sexual) conduct toward members, associates, guests.
– Any act of harassment, sexual, racial or otherwise; telling sexist or racist jokes; making racial or ethnic slurs or otherwise engaging in discriminatory conduct, actions or behavior.
– Any illegal activity, crime, or grossly negligent act committed on TBCC property. “Grossly negligent” is defined as that which falls outside the actions of a prudent person in the same or similar situation. Criminal activities will normally be referred to authorities for legal action.
TBCC is committed to providing a Club membership environment free of harassment and/or discrimination. TBCC’s policy prohibits discrimination and harassment of any kind, including (without limitation) based on race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, and other related medical conditions), sexual orientation and identity, national origin/ancestry, age, disability, marital/familial status, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or any other consideration made unlawful by federal, state, or local laws. The following is a partial list:
– Verbal conduct such as threats, epithets, derogatory comments, or slurs;
– Visual conduct such as derogatory posters, photographs, cartoons, drawings, or gestures;
– Physical conduct such as assault, unwanted touching, or blocking normal movement; and
– Retaliation for reporting harassment or threatening to report harassment.
– Unwanted sexual advances;
– Visual conduct, such as leering, making sexual gestures, or displaying sexually suggestive objects, pictures, cartoons, or posters via the mail, email or in person;
– Verbal abuse of a sexual nature, graphic verbal commentary about an individual’s body, sexually degrading words to describe an individual, or suggestive or obscene letters, notes, or invitations;
– Physical conduct, such as touching, assault, or impeding or blocking movements.
Members may confirm reservations for various club activities and programs, including booking tennis and squash courts, childcare, and spa appointments. See below for specific booking details. When you are ready to book, simply visit the “Members” section on our website and select the appropriate reservations link.
An individual member may book one reservation per day per sport. Couple or Family memberships may book up to two reservations per day per sport. Additional reservations may be secured the day of play based on availability. Member must be present at time of play or a cancellation fee will be incurred.
Please note that our Late Cancellation and No-Show Guidelines apply to all reservations. Please see specific sport or service below for cancellation details.
Children under the age of 12 are not allowed to use the Fitness Center, unless they are working with one of the Club’s trainers. Members ages 12–13 are allowed in the Fitness Center if they are under direct adult supervision and have taken our Teen Training Safety Course. Direct supervision means the parent is watching the teen at all times; the teen and adult may take turns doing sets, but may not do sets concurrently. The adult must know weight lifting techniques and the operation of fitness equipment well enough to prevent injury to the teen. Members ages 14–16 are allowed to use the Fitness Center without supervision if they have completed a Teen Training Safety Course.
The Club reserves the right to deny the use of the Fitness Center to anyone not willing or able to properly and safely use fitness equipment. Shirts and closed-toe shoes are required at all times. As a courtesy to others, please return mats and weights to their designated areas, place trash and towels in the appropriate receptacles, and limit your cardio workout to 30 minutes when others are waiting for a machine. Additionally, we ask that you allow others to work in when using strength training equipment.
Proper attire is required for anyone using the Club. Appropriate footwear and shirts are required in all public indoor and outdoor recreational areas, including closed-toe shoes in fitness areas and non-marking shoes on all hardwood exercise floors and courts. For tennis, squash, golf course, and clubhouse-specific guidelines, please see respective department.
New students should arrive to class ten minutes early to discuss any injuries or special concerns with the instructor. We ask that you follow the instructor’s routine, as classes are a group activity. Specific guidelines are posted at the entrance of each studio. Please follow these guidelines carefully for the safety and enjoyment of all members. Additionally, we ask that you keep conversation to a minimum, wipe down the equipment after class, and return it to its designated storage space. We ask that members and guests arrive on time to all classes. Entering a class late is disruptive and strongly discouraged.
These areas are designed to be tranquil environments. And as such, we ask that you keep your voice low and refrain from performing other high-impact fitness activities in and around these areas. The yoga rooms are available for private practice when classes are not in session. However, if an instructor needs the room for a private lesson, you will be required to change rooms. The Pilates allegro reformers are available to members who have undergone sufficient Pilates instruction, when classes are not in session. However, we ask that you do not move the equipment from its designated spot and that you respect the equipment and the space. The Pilates and Gyrotonic® equipment in Private Studios are not available for use, unless with an instructor. We ask that everyone be on time to all classes, as entering late is disruptive and strongly discouraged.
All members have three-day advance booking access for select classes.
Members may book reservations based on level of membership. Advance reservation windows are as follows:
– Club West Sapphire: 14-day advance bookings (includes exclusive access to protected tee times up to 48 hours in advance)
– Club West Diamond: 9-day advance bookings (does not include protected tee times)
– Club West Platinum: 5-day advance bookings (does not include protected tee times)
– Club West Gold: 4-day advance bookings (does not include protected tee times)
– Executive Club and Campus memberships: 3-day advance bookings, where applicable (does not include golf; court bookings may not apply at all clubs)
– Single Site memberships: 2-day advance bookings, where applicable (does not include golf; court bookings may not apply at all clubs)
Access to protected tee times varies by club and membership category; Club West Sapphire members’ access to protected tee times at locations other than their home club may also vary.
– Club West Sapphire: Complimentary sports reservations for golf, tennis, and squash
– Club West Diamond: Complimentary sports reservations for golf, tennis, and squash (does not include protected tee time when the guest of a Club West Sapphire member)
– Club West Platinum: Access to and 25% off golf reservations before 2 pm, golf reservations are complimentary after 2 pm
– Club West Gold: Access to and 10% off sports reservations including golf, tennis, and squash
Please note in addition to the above, indoor tennis access is complimentary for all Club West Collection memberships at select locations.
Guests: Club West Sapphire guests receive 25% off all sports when accompanied by a member. Club West Diamond guests receive 10% off all sports when accompanied by a member.
To see more information on specific sports reservations, refer to the sections below.
General Information
Showers must be taken before entering any of our pools. Outdoor showers are available for your convenience at all outdoor pool locations. Lifeguards are on duty on a seasonal basis. When all lanes are occupied, please be respectful of others by sharing lanes and limiting your swim to 30 minutes. New adult members are invited to participate in a complimentary 25-minute individual swimming assessment, where one of our swim instructors will evaluate your skills and recommend the appropriate classes and programs for your level.
Pool Area
All children under the age of 14 must be directly supervised by an adult at all times (please see Children’s Guideline section). For the safety and enjoyment of all members, please follow all other rules and regulations posted and ensure that your choice of swimwear is appropriate for all members.
Swim Test Protocol
All children ages 13 and younger are required to take a test where they must swim unassisted for 1 lap in a 25-yard pool without wearing googles and tread water for 60 seconds. Once they pass, they’ll receive a wristband that they must wear in and around the pool, indicating that they are water safe. (Though we still ask that children are supervised at all times). If a child is not water safe, the parent/ guardian must be in the pool with the child, within “arm’s reach” at all times. This protocol is active Memorial Day through Labor Day.
Triple-Up Guideline
As a matter of law, a pool must be shut down up to 24 hours (depending on pool size) if a child has had an accident in the water. Therefore, while using any club pool or water feature, all non potty-trained swimmers must wear three layers: A swim diaper, reusable plastic pants (tight fitting around the legs), plus a swimsuit. Please make sure children use the restroom before they swim, and encourage them to take a restroom break at least every hour.
Children’s Pool Breaks (Adults-Only Swim)
During busy times, lifeguards may, at their discretion, call a 10-minute Children’s Pool Break to give kids a chance to rest and take some time away from the water and sun. This is also a time to re-apply sunscreen, hydrate, and use the restroom. During a Children’s Pool Break, no one under the age of 16 is permitted in any of our pools.
Lifeguards
Your safety is our top priority, and our lifeguards are here for both the safety and the service of all our members. Lifeguards are on duty during the following times, unless otherwise noted:
– Memorial Day to Labor Day: Seven days a week starting at 11:00 am
– May, September, and October: Weekends only starting at 11:00 am
Lifeguards may enforce rules that are posted/listed or not, as situations warrant. We ask all parents and members to follow all rules, whether posted or not, to ensure a positive experience for all. Toys and swim equipment will be restricted at the discretion of the lifeguard based on safety concerns. Squirt guns are limited to what is available in The Shop; hard balls (e.g., tennis balls) and Frisbees are not allowed in and around the pools.
Swim Lessons, Camps, and Clinics
Our Professional Aquatics staff offer private and group swim lessons year round for children and adults of all levels. We also offer swim clinics once a month for adult members and seasonal swim camps for children of all ages.
Aquatics Programs
The Club offers a variety of aquatics programs for adults and children alike. Masters Swim welcomes all levels of adult lap swimmers for complimentary guided workouts. Swim Teams are offered at several locations year-round and are open for children ages 5–18. Please note all children who participate on one of our Bay Club swim teams must be listed on a family membership. Complimentary water aerobics programs are listed on our group exercise schedule and offer a fun, cardiovascular and strength-training workout in the comfort of the water.
Court Etiquette
All members and their guest(s) are asked to follow our Court Etiquette guidelines to assure a pleasant experience for all:
– Please wait for the completion of the point before entering and allow players to finish a game; if entering players are late for their court, the game in progress should stop. In tennis, while the next group of players is waiting during final game, no-ad scoring should be used. Squash players should always knock prior to entering.
– Verbal and racquet abuse are not tolerated.
– In consideration of those on the adjacent court(s), keep noise to a reasonable level.
– If your ball rolls onto the adjacent court, do not run onto that court to retrieve your ball. Ask politely for the ball to be returned (e.g., “Court 4, the ball behind you. Thanks!”). If a ball rolls onto your court, wait for the completion of the point on the adjacent court before sending the ball back.
– Please refrain from bringing any liquids onto the squash courts. Always leave the tennis court presentable for the next member by removing all towels and trash from benches, and please tidy the area.
Tennis and Squash Attire
Appropriate sports attire must be worn at all times. Swimsuits and bare feet are not allowed on the courts, and gentlemen are not permitted to wear sleeveless shirts or tank tops. Non-marking regulation tennis or squash shoes are required on all courts. Protective eyewear for squash is required for all players 18 years of age or younger and is highly recommended for all others. For a list of recommended brands, please visit: www.ussquash.com/officiate/protective-eyewear.
Teaching
Instruction is not permitted by any individuals other than authorized Bay Club teaching staff.
Tennis Lessons, Clinics, and Tournaments
Our staff of USPTA and PTR certified tennis professionals offer both private and group lessons, junior clinics, and men’s and women’s adult clinics. Members are encouraged to join us for our in-house tennis leagues, USTA leagues, and player rating sessions, as well as adult team tennis, junior tennis league, annual tournaments, and fun social events. Our monthly socials and game arranging services are great ways to meet other members and get connected. To inquire about specific tennis events and activities, please contact the Tennis Department.
Squash Lessons, Clinics, and Tournaments
The Squash Department provides a wide range of programs and events for all ages and ability levels. Our qualified professional staff offers private and semi-private lessons, as well as group clinics. We also host many in-house and inter-club tournaments for competitive players of all levels. Additionally, certain clubs offer ongoing weekly programs, which include conditioning classes, round robins (novice, intermediate, and advanced), women’s clinics, and a junior program. To inquire about specific squash programs and events, please contact the Squash Department.
Court Reservations
Each member is responsible to book his or her own court reservations and may make only one reservation at a time. Reservations must include a minimum of two names for both singles and doubles bookings (tennis only). Back-to-back reservations are not permitted and playing partners cannot reserve courts consecutively. Further, a court reservation cannot be transferred to another member.
A member may make one court reservation per day. Couple or Family memberships may make up to two reservations per day. Once the reservation time has passed, the member can make additional same-day bookings, based on court availability.
Note: Those with Club West Sapphire or Club West Diamond memberships may book up to two prime time reservations in advance per week, per membership. Additional prime time courts may be booked up to four days in advance.
Court Online Booking Site
To reserve your court, please login at https://courtbooking.bayclubs.com/. Your email address is your username; however, it must match the email listed on your membership account. If you need to update your email address, please visit bayclubconnect.com. If you do not have a password, or have forgotten your password, click ‘Retrieve Password’ on the Court Booking website and follow the prompts. For detailed information regarding the booking guidelines for your membership, click on the Guidelines link on the booking site’s navigation bar.
Guests
Each membership may bring up to four guests per day. Racquet members must register all their guests (including Bay Club Fitness members) at the desk and pay the prevailing guest fee prior to play. Please note, there will also be an additional court fee for indoor tennis court use where applicable.
Racquet Sport Reservation Start Times
For more details regarding racquet sport reservation start times as well as prime time hours, visit the Racquet Sport tab under ‘Reservations’ on the Member section of our website.
Court Check-In
All members must check in at the Hospitality Desk or Court Reservations Desk for their court assignment prior to play or be subject to the Late Cancellation fee of $25. If you have not checked in within 15 minutes of your reservation time, your court may be given to a waiting member, and you will be charged a Late Cancellation fee.
Late Cancellations
Should you need to cancel your court reservation please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged a $25 late cancellation fee for cancellations made within 24 hours of the booking time, or if the court is left unoccupied during the scheduled time of play; the full court fee will be assessed for indoor court cancellations. Multiple cancellations may result in a suspension of booking privileges.
No-Shows
Any member who books a court and does not show up for play within 15 minutes of the reserved start time will be subject to a minimum charge of $25. Additionally, after 15 minutes, the reserved court will then be released for open reservation. Excessive no-shows may result in a 30-day suspension of court booking privileges.
Golf is a sport in which etiquette and consideration of others are of paramount importance. In that respect, the following Golf guidelines have been thoughtfully compiled and set in place to ensure an exceptional experience for all TBCC golf courses.
General Etiquette
Proper etiquette for all golfers begins upon arrival at the Club and continues through the round and until the golfer leaves the property. The following are our general etiquette guidelines:
– All members and guests must check in with the golf shop team prior to setting out on the course.
– Each of our clubs provides spacious, well-appointed locker rooms for changing in and out of golf attire and shoes. With this in mind, the changing of shoes or clothes is prohibited anywhere other than in the locker rooms.
– Every member within our Club West Collection will receive color-coded parking hangtags designating membership level to be used at select Bay Club properties.
– Golf is a game of concentration. Consequently, all those on or near the course and practice areas should have their cell phone ringers turned off. We also ask that in consideration for those relaxing in the Clubhouse, that you take and make all calls outside, in areas that do not interfere with play. Those expecting calls should set their phones to either an inaudible alarm or vibration mode.
– To ensure the proper pace of play, every golfer must have his or her own set of clubs; sharing a set is not permitted. If you are in need of a set of clubs, please speak to a golf shop associate regarding rentals.
Country Club Attire
All members and guests must wear appropriate attire while at the Club to ensure a pleasant environment for all. Please familiarize yourself with the following guidelines and adhere to them at all times:
– Clubhouse, 77 Social Club, and Dining Room: Golf, tennis, and business casual attire with slacks and an appropriate shirt are allowed. Tasteful denim is permitted, including jeans and skirts, but must not have any rips, tears or holes. No cutoffs are permitted on property. Men’s shirts must be tucked in at all times with the exception of Tommy Bahama-style, button-down shirts (collared without shirttails) designed to be worn outside of pants. Hats, visors, and caps or hoods with bills facing forward may be worn at all times outside the Clubhouse, but are not allowed in the Clubhouse other than in the golf shop. Shorts are permitted all day in our Clubhouses and 77 Social Clubs, and until 5:00 pm in our Dining Rooms. Please note that from time to time, the Club may host specific events that may require more formal attire.
– Golf Course and Practice Facilities: We take pride in maintaining our courses to the highest standards. This pride should reflect itself in our attire when we play on our courses. All members, including juniors, must follow the dress code while on the golf course and all practice facilities. Members must inform their guests of the dress code in advance.
– All Golfers: Denim jeans, athletic shorts, non-golf fitness attire and sweat clothes are not allowed on the golf course. Only golf shoes with soft spikes or sneakers are permitted.
– Men’s and Boys’ Golf Attire: All golf shirts must have a collar or be golf specific sportswear. Golf shirts must be tucked in at all times while on property. Tommy Bahama-style, button-down shirts are permitted to be worn untucked. Traditional “Bermuda” shorts are permitted. All hats, visors, and caps must be worn with the bills to the front.
– Women’s and Girls’ Golf Attire: Golf shirts may have shorts sleeves, long sleeves, or be sleeveless. Shirts without collars must have sleeves. Any type of tank top or halter-top is not permitted. Traditional Bermuda shorts, golf skirts, culottes, and slacks are permitted, but they should not be any shorter than mid-thigh. Cutoff shorts are not permitted.
– We expect our members to ensure they and their guests adhere to the dress code so that our associates need not give any reminders. If a reminder of the dress code is needed, we expect members to please be courteous to club associates. We understand that golf fashion is ever evolving and—while remaining in keeping with TBCC’s understanding of a proper club environment—we may change standards accordingly. Note that some additional rules may apply at specific clubs. Please check with the Club’s Hospitality Desk for additional details.
Course Care
It is the responsibility of every player to assist diligently in keeping the golf course in good condition. The following are rules to help preserve the condition of the course:
– Golfers should never act in any manner detrimental to the golf course or facilities.
– Litter must be placed in trash bins; this includes all food remains, peanut and seed shells.
– Players must rake or otherwise smooth out all footprints and divots they make in any sand traps. Place trap rakes inside the trap on a low, flat portion near the bunker edge. The handle must be placed outside of the trap. To avoid “catching” the ball do not place the rake on a steep side of the trap.
– Upon completion of a shot, divots shall be replaced or filled with provided sand and ball marks on greens repaired.
Riding Carts
When utilizing golf carts, all members and guests agree to exercise good judgment and reasonable care in the operation of the vehicle, and to abide by the following:
– Carts are for use by players on the golf course only. Any other use must be approved by the management team. – Carts may only be driven onto the grass when and where allowed.
– Carts are never to be driven onto the course past restraining ropes. Carts should not be driven closer than 50 yards of the green.
– Carts are to be kept on cart paths as much as possible consistent with efficient play.
– Carts must stay on cart paths around tees and greens. Whenever carts are allowed off paths, we ask that you scatter the carts about the hole (fairway or rough) and return to path when prompted to do so.
– Carts must follow arrows and cart signs, particularly in front of or around the greens and on fairways.
– There are times when valid handicap flags allow modification of the above rules.
– Anyone driving a cart must have a valid driver’s license.
– A maximum of two carts will be assigned per foursome.
Members are responsible for any and all damage caused by the use of a cart by the member or member’s guests, and members must return the cart to the golf shop in the same condition as when received. It is expressly understood that the Bay Club will not be liable for damages of any kind, whether to the person and/or property, or other loss, arising from the use of, operation of, from whatever cause, related to the use and operation of the cart by members and their guests. Members agree to pay for or reimburse the Bay Club for, on return of the cart, all charges incidental to all breakages or damage, other than ordinary wear, from such member’s and their guest’s use of carts. Please report all cart damage to the golf shop associate.
Push Cart
Pushcarts are permitted; however, all cart directional signs must be followed and carts must be kept 10 feet from all greens. Personal pushcarts are permitted; overnight storage policies vary by Club.
Pace of Play
Golf is more fun when played without delay. It is the responsibility of each member and guest to play his or her round in a fast and orderly manner. Please keep the following guidelines in mind to ensure a timely round:
– The target time for completion of 18 holes is four hours. Restrictions will be placed on persistently slow players. Golf shop staff will administer the pace of play at four hours or less and/or keeping up with the group ahead of you. If there is an open hole in front of your group and a faster group is behind you, you must either close the gap or let the group play through. If a group remains out of position, the golf shop staff has the authority to pull the group aside and let faster players go through; move the group to the correct position on the golf course; or pull the group off the golf course and assign the group a later tee time.
– During prime time hours, we strongly suggest that all groups on par 3s invite the next group waiting on the previous tee to hit their tee shots onto the green. Once they have hit their tee shots, the group on the green should proceed with putting out.
Multiple violations of these rules will subject a Member to loss of the opportunity to make any tee times for a period of time established by the Club.
Length of Play
Reservations can be made for 9 and 18 holes; however, full green fees apply to both.
Inclement Weather Cancellation Guideline
During inclement weather conditions, the Course Superintendent or Director of Golf will determine if and when the course will be closed and cancellation fees will be waived (note Golf Cancellation and No-Show Guideline below). Inclement weather may not dictate the closing of the course and in that case refunds will not be issued.
Rain Check Guideline
Should your group wish to stop play due to inclement weather, paid players receive a rain check provided they have not played more than nine holes. No rain checks will be issued once your group has teed off on the back nine of the course played. Rain checks may be redeemed within six months of your original tee time. Non-members may only use their rain check voucher while playing with a member.
Golf Replay Guideline
Members may replay the course based on availability. Please check with the golf shop after you have completed your round to book a replay. The replay green fee is $50; discounts apply, depending on membership category.
Driving Range
– All members with a tee time will receive an appropriate warm-up period on the driving range. We do ask that you limit this time to 30 minutes when others are waiting. Guests are welcome to use the driving range only when they are with a member who has a tee time scheduled for that day. Members within our Club West Collection will receive permanent color-coded bag tags designating membership level. Guests will receive dated single-use bag tags with the same color designation as their host, so that they will receive corresponding benefits. All members and guests must attach their bag tags to their bags and ensure that they are clearly displayed at all times.
– There will be designated zones for each membership level within the Club West Collection. The teaching area, however, will be open to all levels.
– Club West Sapphire Members will automatically have access to the driving range and practice facilities without having to check-in. Other Club West members and all guests are required to check in at the golf shop or with the driving range attendant (where applicable). Depending on membership level, fees may apply.
– Members with access to golf without a tee time may have access to the driving range. Club West Diamond members without a tee time receive complimentary access to the driving range everyday, except before noon on the weekends. Club West Platinum members without a tee time receive complimentary access to the driving range after 2 pm. All driving range access without a tee time is based on availability.
– One person is permitted per hitting bay.
– We encourage our junior golfers ages 8–16 to use the driving range. When not with an instructor, juniors may use the driving range once they have taken a Junior Safety Orientation class.
– Range balls are club property. They are not to be taken from the range or practice areas, or used on the golf course. Penalty fees will apply. Access to the practice facilities may be restricted for those found to violate this rule.
– In an effort to repair and restore the range tee, please fill your divots and practice area with sand/seed mix where applicable.
– No practice is allowed on non-maintained areas.
– No pets are allowed on the practice area.
– Please practice safety while on the range: Be aware of those around you and any maintenance associate on the range. Maintain a safe distance from others swinging golf clubs, do not walk in front of the hitting line, do not pick up balls past the hitting line, avoid hitting over the end of the range, and hit away from any range associate picking up golf balls. Boundaries at each range differ and must be followed; otherwise, a suspension of privileges may result.
– Cell phone use is not permitted on the driving range.
– Avoid loud, distracting conversations on the golf range.
Golf Reservations
A member may book one tee time per day (up to four players). Couple or Family memberships may book up to two tee times per day (up to eight players; maximum of two guests per tee time). Please see protected tee times guidelines for more information.
Online Golf Booking Site
To reserve your tee time, please log onto www.bayclubs.com, choose the reservation tab on the Member section, and go into Golf Reservations. You will need a Bay Club Connect account to sign in. Log in or create an account by providing your member ID and the last name on your membership.
Guests
Your guests are always welcome at the Club. We do require that you check in your guests at the golf shop prior to teeing off. Guests may play golf only when accompanied by a member, and each guest is limited to one time per month or up to a total of no more than four times per year. Members are responsible for the conduct of their guests. Lifestyle Points may be used for guest’s activity; please see Lifestyle Point section for details.
Protected Tee Times and Tee Times Reservations
Protected Tee Times and reservation times vary by location. For specific details, visit the Golf Booking tab under ‘Reservations’ on the Member section of our website.
Please note that TBCC reserves the right to change the times and days associated with protected tee times at any time, including extending the protected tee times. Individual clubs may have additional guidelines. For more information, please speak to a Membership Director.
Guests During Protected Tee Times
During protected tee times, Club West Sapphire members can book up to two guests per membership per month. The same guest (Bay Club or non-Bay Club member) can play as a guest of a Club West Sapphire member during protected tee times one time per month for a total of no more than four times per year. Club West Sapphire members can use Lifestyle Points prior to the completion of protected tee times one time per month per member (maximum of two guests per tee time).
Discounts During Protected Tee Times
– Guests of a Club West Sapphire member, including members who are booked via an advance reservation, qualify for a 25 percent discount on green fees. Club West Diamond members who are playing as a guest of a Club West Sapphire member during protected tee times will be subject to green fees minus the 25 percent Club West Sapphire guest discount.
– Club West Diamond and Platinum members who receive a slot by submitting their name to the list will receive their respective discounts.
Golf Cancellation and No-Show Guideline
Should you need to cancel your reservation—whether a protected or a non-protected tee time—please notify us 24 hours prior to your scheduled booking. Any member cancelling inside of 24 hours is subject to a $100 cancellation fee per player. All cancellation charges are up to the discretion of the Director of Golf. Members are responsible for their (non-Bay Club member) guests’ green fees. If the Club is able to fill the tee time within the cancellation period, the member will be notified and will not be charged for the late cancellation.
You can feel comfortable leaving your little ones with our dedicated staff in a safe, clean, and fun environment while you enjoy the many offerings at the Club. Associates are selected for their love of children and experience working with kids of all ages. All Associates are CPR-certified and must undergo a background check. Each Children’s Center provides a variety of scheduled activities to keep children actively engaged throughout their stay including story time, circle time, bubbles, ball play, arts & crafts and more.
All children under the age of 13 must be supervised by a parent or guardian, or must be registered in the Children’s Center or Youth Center. A parent or guardian must remain on the property at all times while their children are at the Club. Guidelines may vary for special programs and camps.
Children of all ages must be included on your club membership in order to use the club facilities, or the current youth guest fee rates will apply. For Club West Sapphire Family memberships, two hours of complimentary childcare are available for up to two children per day (one and a half hours for infants). There are no restrictions on primetime hours. Family membership rates apply after the complimentary hours are exceeded. For any other Family memberships, two hours of complimentary childcare per day are available to each child. Complimentary childcare benefits are available up to 30 hours per family each month (15 hours max during prime time hours at select clubs; please see your home club childcare’s department for more details). Family membership rates apply after the complimentary hours are exceeded. Hours cannot be rolled over to the following month. Reservations are based on availability and can be made online by visiting your Club’s website, or by calling the Children’s Center directly. Members may make advance reservations, based on membership type.
Advance booking reservations are as follows:
– Club West Sapphire: 14-day advance booking (unlimited complimentary hours; up to 2 hours per day per membership)
– Club West Diamond: 9-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership)
– Club West Platinum: 5-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership)
– Club West Gold: 4-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership)
– Executive Club: 3-day advance booking, where applicable (complimentary up to 30 hours per month; up to 2 hours per day per membership)
– Campus: 3-day advance booking, where applicable (complimentary up to 30 hours per month; up to 2 hours per day per membership)
– Single-Site memberships: 2-day advance booking, where applicable
Everyone is welcome in the Children’s Center — even if your visit is unplanned. Give us 30 minutes notice to save on the additional drop-in fee. Please contact the Children’s Center if you are running more than 15 minutes late so we can adjust your child’s start time.
We realize there are times when you are unable to make your childcare reservation. When this happens, we ask that you give us a call 24 hours prior to your reservation, so that we may allow another member to take advantage of your reservation space. The primary member’s (booker’s) account will be assessed a late-cancellation fee equivalent to the reservation time at family rate per hour for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation.
Members may participate in a variety of recreational activities for children of all ages, including: sport classes, ballet classes, karate, cooking, art classes, and more. Advanced registration is required and program fees apply. Information on programs dates, times and club locations can be found on the Bay Club Blog, One Lombard, or your Club’s website.
Although we are thrilled that you may want one of our Associates to come to your house to babysit, Children’s Center Associates may not be solicited for babysitting services while on their shift, and phone calls to Associates during their shift are not permitted.
– Diapers (one for every hour of reserved childcare time)
– Wipes
– Extra set of clothes
– Plastic bottles/containers only
– Snacks
Please label all items. Only labeled items will be used or fed to your child. Because of the severity of peanut allergies, food containing peanuts or peanut butter is not permitted in the Children’s Center.
Health issues are a concern for everyone. The Children’s Center relies on each family’s thoughtful assessment of their child’s health to keep our community strong. In order to assist you, we have provided the following helpful guidelines:
– Please keep your child at home if they are showing any signs of cold or illness.
– If a child has been sick, he/she should remain home until he/she can fully participate in childcare activities.
– A 48-hour period is required for your child to stay at home after a fever, vomiting, or diarrhea has subsided.
– If a child has any type of discharge from their eyes or nose for any reason, he/she is required to stay home until these have subsided.
– Please notify the Children’s Center of any contagious conditions contracted by your child (e.g., lice, chicken pox).
– The Children’s Center will not administer any medications.
– The Children’s Center will not apply topical ointments to diaper rashes.
Parents will be notified immediately if their child becomes ill or if they show any of the above symptoms. The staff will use their best judgment when requesting that your child be removed from Children’s Center. If the staff notifies you, please pick up your child immediately.
Our clubs offer a wide variety of “big kid” and “little kid” camps, as well as specialty programs and childcare services for children ranging in age from 3 to 18. Each camp is tailored to a specific age group, providing activities that foster innovation and shared learning, carefully balanced with free periods and downtime. Extended care (childcare before and after camp times) is also available. For more information regarding Bay Club Camps or registration, please visit bayclubcamps.com.
Camp cancellations and rescheduling sessions must be made in writing to the camp director. Rescheduling a camp session is based on the current capacity of the requested sessions and is not guaranteed. If a camp cancellation is made more than 14 days prior to the start of the camp session, 75% of the enrollment fee will be refunded. Camp fees are non-refundable for cancellations made within 14 days prior to the first day of the camp session, which is always on a Monday.
For your convenience, select clubs have fully-equipped Connect Workplace Suites available for members to check in at the office, meet with a colleague, or catch up on work. Reservations for additional same-day hours can be made at the rate of $30 per hour.
Advance booking reservations are as follows:
– Club West Sapphire: 14-day advance booking (complimentary up to 4 hours per day per membership)
– Club West Diamond: 9-day advance booking (complimentary up to 2 hours per day per membership)
– Club West Platinum: 5-day advance booking (complimentary up to 50 hours per month; up to 2 hours per day per membership)
– Club West Gold: 4-day advance booking (complimentary up to 30 hours per month; up to 2 hours per day per membership)
– Executive Club: 3-day advance booking, where applicable (complimentary up to 20 hours per month; up to 2 hours per day per membership)
– Campus: 3-day advance booking, where applicable (complimentary up to 10 hours per month; up to 2 hours per day per membership)
– Single-Site memberships: 2-day advance booking, where applicable
Key Return
Keys will be issued for reserved rooms and must be returned at check-out. Failure to do so will result in a $60 charge.
Cable Return
A pouch containing commonly used cords and cables is supplied at time of Connect check-in and must be returned at check-out. If any items are missing or not in working order, the member’s account will be charged between $5 and $25 per item, depending on its value.
Cancellation Guideline
Should you need to cancel your Connect reservation, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged $30 for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation.
The following terms and conditions apply to Club West Sapphire memberships only. Please note that most guidelines listed above this section apply to Club West Sapphire members as well.
A Club West Sapphire Family membership consists of a married couple with one or more children ages 29 years and under and their immediate families. This membership can be augmented with family add-ons (see below).
Club West Sapphire Family Members have the ability to add on adult children or their parent(s) or spouses parent(s) to their membership. For more information on the monthly fees for add-ons, please contact the Membership Department.
The membership change fee will be waived for all Family Add-Ons to Club West Sapphire memberships. Dues are subject to change on an annual basis.
A Legacy Transfer is permitted for Club West Sapphire Family memberships to an adult child or adult grandchild of the primary member. This one-time transfer is complimentary and no additional transfers will be permitted. When a Legacy Transfer happens, the full Club West Sapphire family dues of the primary account holder transfers to the new primary account holder. Any current family members in the same membership may stay in the family membership. A Legacy Transfer is only available when the membership account is in good standing and both members are active on the account at the time of transfer. Some refundable deposits of Club West Sapphire memberships that were valid at time of membership agreement will be transferred to new primary account holder at the time of the Legacy Transfer. Deposits will be paid out as stipulated on the membership agreement made with the original primary account holder.
In the unfortunate event of the death of the primary member having membership privileges under a Family membership, the membership, including all of its rights and benefits, will vest in the spouse or an active adult child listed on the account as per written on the decedent’s will. Until the award of the membership and written notice thereof is provided to the Club, the Club will freeze the account for up to three (3) months. Legacy transfer will be counted under this circumstance.
The Club reserves the right to not transfer the membership to active family members if the Club, in its discretion, is unable to determine the person who is lawfully entitled to receive the membership. When ownership of the membership has been determined, written notice thereof and the relevant documentation shall be promptly delivered to the Club. The disposition of the membership must be determined within three (3) months after the death of the primary member, within such three month period the title to the membership must be addressed. The Club has the right to suspend membership privileges until ownership of the membership has been determined and the Club has received written notice thereof and the appropriate documentation. The Club shall also have the right in either such case to deem the membership resigned in its discretion. The spouse or active adult child awarded the membership shall have the right to determine which Immediate Family Members will be permitted to use the Club Facilities under the membership.
The Club will not become involved in any domestic or other dispute concerning ownership or issuance of a membership and does not have any liability or responsibility for resolution of such disputes. If the Club is uncertain as to who should receive a refund, if any, associated with a membership, the Club in its discretion may file an interpleader action or similar type action and thereby deposit the refund amount into the registry of a court of competent jurisdiction for the court to determine who is entitled to the refund without recourse to the Club. The Club shall be entitled to a reimbursement of reasonable attorneys’ fees and costs from the Member in question for filing such interpleader action. The Club reserves the right to petition the probate court to determine who is entitled to the refund, if any, once the refund becomes payable.
Club West Sapphire Family members receive complimentary childcare for children registered on the Family membership. Complimentary childcare will be provided at all Bay Club locations featuring childcare facilities. Complimentary childcare is limited to two hours per two children, per day. For additional children on a Family membership and member guests, family hourly rates will apply. Reservations must be made in advance and are subject to availability. Please refer to the Childcare section under Department Guidelines above for further details regarding reservations and cancellation policies.
Club West Sapphire Family members receive up to eight weeks of complimentary Summer Kids Camp per membership, valid June–September 2019. Advance reservations are required; availability for complimentary reservations cannot be guaranteed. Summer Kids Camp benefits are valid for any children who are active on a Club West Sapphire Family membership. Reservations must be made for full weeks and cannot be split up. Make-up sessions will not be offered for missed days. Club West Sapphire Family Summer Kids Camps registrations can be made online by simply visiting bayclubcamps.com. Please refer to the Camp section under Department Guidelines for further details regarding reservations and cancellation policies.
Complimentary corkage for up to four bottles of wine is available as part of a Club West Sapphire membership, during dining hours at select club locations in designated dining areas only. Special arrangements may be made for additional bottles by contacting the restaurant manager prior to reservation. Complimentary corkage benefit does not apply during special events or private events. Club West Sapphire member must be part of the dining party for this perk to be valid.
Club West Sapphire members may book up to four hours per day at any Connect workplace suites location. Additional same-day reservations are at the rate of $30 per hour and are subject to availability. Please refer to the Hospitality section under Department Guidelines above for further details regarding reservations and cancellation policies.
The following terms and conditions apply to Club West Diamond Family memberships only. Please note that most guidelines listed above the Club West Sapphire membership Terms and Conditions section apply to Club West Diamond members as well.
Club West Diamond Family members receive up to two weeks of complimentary Summer Kids Camp per membership, valid June–September 2019. Reservations must be made in advance and are based on availability. Summer Kids Camp benefits are valid for any children who are active on a Club West Diamond Family membership. Reservations must be made for full weeks, and make-up sessions will not be offered for missed days. Club West Family Summer Kids Camps registrations can be made online by simply visiting bayclubcamps.com. Please refer to the Camp section under Department Guidelines for further details regarding reservations and cancellation policies.
Reservations are required to use your Lifestyle Points. Please call the Hospitality Desk at the club where you would like to utilize your Points and a Hospitality Desk associate will transfer you to the correct department to make your reservation. When booking, please indicate that Lifestyle Points will be used to cover the desired service. Please note that we will not redeem your Lifestyle Points until you check in or by the end of the day on your scheduled service. Each service is subject to its respective department’s cancellation guideline, and a fee will be assessed to the primary member for any no-shows or late cancellations (fee varies by service; see below for details). Lifestyle Points cannot be exchanged for credit to be applied to any previously purchased items. Points may not be used in lieu of a cancellation fee.
Please check in 15 minutes prior to your appointment at the Hospitality Desk of the department where you will be redeeming your service. The Hospitality Desk associate or service provider will have you sign a receipt for your service.
Lifestyle Points have no cash value and may only be used for the services outlined on the Lifestyle Points menu, which is subject to change from time to time at the sole discretion of the Bay Club. Lifestyle Points may only be used by those listed on the membership account. To view your Lifestyle Points balance, provide a Hospitality Desk associate with the primary member’s name. Points can be used by a guest for sports and guest fees only. Lifestyle Points cannot be combined with any other offers or used to supplement charges for additional services or similar services. All other services and charges, including gratuity, are the responsibility of the member. The number of Lifestyle Points needed to redeem for a service or product are subject to change, and vary by type of reward, club location, season, and availability. Lifestyle Points are forfeited upon termination of membership.
All services and items to be redeemed with Lifestyle Points are subject to availability and reservations are required. Not all open appointments or dates may be eligible for Points redemption. Members may only redeem their Lifestyle Points for services and amenities that are available to them based on their membership category/tier at the time of redemption.
Lifestyle Points have a calendar year of February 1 through January 31. If at least one Lifestyle Point is used during the calendar year, the balance remaining on January 31 will be re-issued on February 1, up to a maximum of 50. If no Lifestyle Points are used during the calendar year, the balance on January 31 will be taken to zero.
Points must be redeemed on the day of service or product purchase and may not be used retroactively. Products and services purchased with Points cannot be returned or refunded to account.
Four (4) Lifestyle Point are equivalent to one guest pass during non-prime season (October to May) and Eight (8) Lifestyle Points are equivalent to one guest pass during prime season (June to September). A guest must check in accompanied by a member and must sign a Liability Waiver. Member must sign copy to acknowledge use of the guest pass. The same guest is limited to one visit per month and up to a total of no more than four visits per year regardless of which member he or she is the guest of and which club he or she visits. Members are responsible for the conduct of their guests. The Club reserves the right to limit the number of guests a member may bring to the Club and to adjust guest fees at any time without prior written notice.
Four (4) Lifestyle Points are equivalent to one round of golf for either a member or guest of a member, regardless of number of holes played or type of membership during off-peak times (2 pm to closing). Lifestyle Points may not be used for tee times prior to 2 pm. No additional guest passes are needed when playing golf. Member must inform a Hospitality Desk associate upon check-in when Lifestyle Points will be utilized. Member guests must adhere to the guest guideline stated under the guest pass section (see above).
Should you need to cancel your reservation—whether a protected or a non-protected tee time—please notify us 24 hours prior to your scheduled booking. Any member cancelling inside of 24 hours is subject to a $100 cancellation fee per player. All cancellation charges are up to the discretion of the Director of Golf. Members are responsible for their (non-Bay Club member) guests’ green fees. If the Club is able to fill the tee time within the cancellation period, the member will be notified and will not be charged for the late cancellation. Points may not be used in lieu of a cancellation fee.
Four (4) Lifestyle Points may be used for 30-minute access to the driving range for members without a tee time during off-peak times (2 pm to closing). All members with a tee time will have complimentary access to the driving range, based on availability; however, we do ask that you limit your time to 30 minutes when others are waiting. Lifestyle Points may not be used for guests as guests will have complimentary access to driving range with their tee time and may not have access to the driving range without a tee time. Golfers must check in with the golf shop or the driving range attendant (where applicable) to utilize the driving range facilities.
Twenty-Four (24) Lifestyle Points may be used at 77 Social Club or one of our golf properties for dinner for two. This includes one appetizer, two entrees, and one dessert, and does not include alcohol, tax, or gratuity. This does not apply to special events and other restrictions may apply.
Twelve (12) Points may be used for a 90-minute Court Booking during off-peak times (Monday through Friday before 4 pm or after 10 pm and Saturday/Sunday after 2 pm). The number of Points that can be redeemed towards indoor court booking during peak times is at the discretion of each club and subject to availability; please contact the Hospitality Desk for more information. Points are per court, not per member.
All members must check in at the Hospitality Desk or Court Reservations Desk for their court assignment prior to play to redeem their Points, or be subject to the late cancellation fee. If you have not checked in within five minutes of your reservation time, your court may be given to a waiting member, and you will be charged a late cancellation fee.
Should you need to cancel your court reservation, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged $25 for cancellations made within 24 hours of the booking time. The full court fee will be assessed for indoor court cancellations. Multiple cancellations and/or no-shows may result in a suspension of booking privileges. Points may not be used in lieu of a cancellation fee.
Twenty-four (24) Lifestyle Points are equivalent to one 50-minute massage service (Monday through Friday) for any members who are active on the account. The number of points that can be redeemed towards a 50-minute massage on Saturday and Sunday is at the discretion of each club and subject to availability, please contact the Spa Desk for more information. Massage service is predetermined by the Club and no substitutions are permitted. Lifestyle Points may not be used in exchange for massages for guests. Dates when Lifestyle Points are not able to be exchanged for massage are as follows: Holidays and holiday weekends, New Year’s Day, Valentine’s Day weekend, Easter, Mother’s Day weekend, Memorial Day, Father’s Day weekend, Independence Day, Labor Day, November 23, Thanksgiving Day, December 23, Christmas Eve, and New Year’s Eve.
Massages may be scheduled by calling the Spa Desk at the club of your choice. For complimentary massages used in exchange for Lifestyle Points, advance reservations are strongly recommended and are subject to availability. Please note that you will be asked for a membership account number to secure appointments.
Should you need to cancel or reschedule your massage appointment, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged a cancellation fee equivalent to the cost of a Signature Massage if a cancellation is made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation. Points may not be used in lieu of a late cancellation fee. Gratuity is not included and may be added with any method of payment. Gratuity envelopes are provided at the Spa Reception Desk for your convenience.
For Points related to instructional lessons, not all instructors may be available. For all lessons, please contact the club at which you will be redeeming your points for information regarding availability of service and/or instructor. Lifestyle Points may not be used in exchange for lessons for guests. Lifestyle Points may only be used for lessons provided to members. Lifestyle Points may be combined with current package of lessons based on availability; however, lesson expiration dates may not be extended due to use of Lifestyle Points.
Should you need to cancel or reschedule your lesson, please notify us 24 hours prior to your scheduled booking. The primary member’s (booker’s) account will be charged a cancellation fee equivalent to the cost of the lesson for cancellations made within 24 hours of the booking time. If the Club is able to fill the reservation within the cancellation period, the member will be notified and will not be charged for the late cancellation. Points may not be used in lieu of a cancellation fee.
Twenty-four (24) Lifestyle Points are equivalent to one 50-minute youth or adult aquatics lesson during off-peak times (Monday through Friday open until 5 pm and Saturday/Sunday open until 10 am and after 12 pm until close). Lifestyle Points cannot be redeemed toward lessons during peak times (Monday through Friday 3:30-5:00 pm and Saturday/Sunday 10:00 am – 12:00 pm).
Twenty-four (24) Lifestyle Points are equivalent to one 50-minute squash lesson during off-peak times (Monday through Friday open until 3 pm and Saturday/Sunday after 1 pm until close). Lifestyle Points cannot be redeemed toward lessons during peak times (Monday through Friday 3:00-7:00 pm and Saturday/Sunday 9:00 am – 1:00 pm).
Twenty-four (24) Lifestyle Points are equivalent to one 50-minute tennis lesson during off-peak times (Monday through Friday 12:00-3:30 pm and Saturday/Sunday). Lifestyle Points cannot be redeemed towards lessons during peak times (Monday through Friday 9:00 am – 12:00 pm and 3:30-6:00 pm).
Twenty-four (24) Lifestyle Points are equivalent to one 50-minute golf lesson during off-peak times (October-April). Lifestyle Points cannot be redeemed towards lessons during peak times (May-September).
Twenty-four (24) Lifestyle Points are equivalent to one 50-minute session during off-peak times (9:00 am-5:00 pm). Lifestyle Points cannot be redeemed towards sessions during peak times (5:00-9:00 am or 5:00-7:00 pm).
Last updated 2.28.2019