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General Club

Club Information

What is the process for check in once I arrive at the Bay Club?

Upon arriving at the Club, all members must check in at the Hospitality Desk at each visit using your Bay Club Connect App or membership number.

Am I able to bring a guest with me?

Yes! Your guests are always welcome at the Club; however, each guest is limited to up to 2 visits per month regardless of which member they are a guest of. If you are bringing a guest to the Club, please be sure to check in at the Hospitality Desk, pay the prevailing Guest Fee ($30 for those 13+ and $15 for those 12 and under), and have your guest complete a registration and waiver form.  It is likewise imperative that members understand that they are responsible for all conduct, actions, and behavior of their guests while on Bay Club property. Guests may utilize the facilities or play a sport only when accompanied by a member. The Club reserves the right to limit the number of guests a member may bring to the Club and to adjust guest fees at any time without prior written notice. Existing members are not permitted to use the Club as a guest while on a Leave of Absence or suspended status.

Where can I find the Lost and Found?

Although the Club is not responsible for lost or stolen items, should you accidentally leave your belongings at the Club, please inquire about them in person at the Hospitality Desk. No lost and found can be verified over the phone.

Health & Safety

What changes have been made to the Club?

There is plenty of open space if you decide you want to be indoors or outdoors! The outdoor fitness pavilions allow you to enjoy your exercise options outside or if you prefer the indoor fitness area, all equipment is well-spaced and MERV 13 air filters have been installed at all locations.

Do I have to wear a mask in the clubs?

For Alameda County, individuals are required to wear masks while entering the club and circulating around the facility. Vaccinated individuals may not remove their mask except while actively engaged in water-based sports (e.g. swimming, swim lessons, diving) and other sports where masks create an imminent risk to health. Once water-based sport activity is completed, they should continue to wear masks while circulating around the club until exiting the facility. For those individuals who are not fully vaccinated, please continue to wear a face covering. Our enhanced cleaning protocols will remain in place for the foreseeable future.

For Contra Costa, Los Angeles, Marin, San Francisco, San Mateo, and Santa Clara counties, individuals are required to wear masks while entering the club and circulating around the facility. Vaccinated individuals are allowed to remove their mask when socially distanced and participating in activity. Once activity is completed, they should continue to wear masks while circulating around the club until exiting the facility. For those individuals who are not fully vaccinated, please continue to wear a face covering. Our enhanced cleaning protocols will remain in place for the foreseeable future.

For Portland and San Diego, face coverings are no longer required in the club for vaccinated individuals and can be worn at your discretion. For those individuals who are not fully vaccinated, please continue to wear a face covering. Our enhanced cleaning protocols will remain in place for the foreseeable future.

Thank you for allowing us to serve you.

 

Membership

General Membership

How can I manage my account online?

By using the app, Bay Club Connect, you to track your daily club usage, access your account balance, update your member information, contact the Club, and pay your bill online. For more information, please visit bayclubconnect.com or contact your Club’s Member Services staff regarding your billing matters during business hours, 9:00 am-6:00 pm.

Will I get a statement with my charges for the month?

Absolutely! We send statements via email within the first week of the month and you can also find yours on the Connect App.

When are my membership payments due?

Members are billed once a month on the 1st of the month and payments are due on the last day of the month via Bay Club Connect or via check to our secure dropbox: The Bay Club Company PO Box 511462 Los Angeles CA 90051-8017. Payments received late will accrue a $50 late fee.

Is there a fee to upgrade my membership?

All upgrade requests must be submitted through bayclubconnect.com or the Connect App. The fees vary depending on membership tier.

What is the Experience Pass?

The Experience Pass is a limited time offer that will allow you to experience everything the Bay Club has to offer, on your own terms. This includes 12 visits with no commitments. The pass is valid for 60 days from purchase. To purchase an Experience Pass please click here.

Can I take a break from the membership?

If you would like to place your membership on hold for a minimum of one month and a maximum of six months, LOA (leave of absence) requests require one calendar months’ notice. Please refer to your membership guidelines for more information.

Shared Membership

What is the Shared Membership program?

Come together for a membership you can share with up to 5 friends and family members. Here’s how it works:

  • You and up to 5 additional people can belong under one membership. Share with anyone – no need to live in the same household.
  • Your primary member becomes leader of the pack. Count on them to manage account details and own financial responsibility.
  • Pack Leader can flexibly add someone at any time, as well as remove any member by the 25th of each month.
  • Share the Bay Club with friends and family across different regions by selecting a Club West Gold membership.
  • Participants in a Shared Membership may book one sport in advance per location, per day. Same day bookings welcome.

How do I start a Shared Membership?

We are so excited that you are interested in the Shared Membership! Whether you are a new member or current member please visit bayclubs.com/memberships to build or change your membership.

How do I add people to my Shared Membership?

You can easily add members to your Shared Membership through the Connect App.

How will billing be different when switching to the Shared Membership?

If converting your membership to a Shared Membership, your account balance must be cleared before joining and your new billing will start on the 1st of the following month. Any pro-rated amounts will be reflected in new billing statement.

Connect App

How do I find out my username and password?

New members will receive their member number on the Welcome email.

  • Existing members can find their member number on their monthly statement and on their barcode within the Connect App
  • Primary members have a list of their Shared Membership numbers on their Connect App

How do I reset my username and/or password?

Go to bayclubconnect.com

  • Select Forgot password or username

Where can I access my billing information on Connect App?

You can easily log into the app and click the more tab on the bottom right side of the screen then select billing. Here, you will be able to access your statements, payment methods, and account activity.

How can I contact the Bay Club via the Connect App?

You can easily log into the app and click the More tab on the bottom right side of the screen then select Contact us. Here, you will be able to submit requests regarding membership changes, billing questions, and modifying your Shared Membership roster.

Amenities

Fitness

Do I need a reservation for use of fitness/cardio areas?

Nope! Reservations are not needed for general fitness or cardio areas.

Are On-Demand classes still offered online?

Yes! On-Demand classes are still available. The content library can be easily accessed via the Connect App.

How can I view the daily class schedule and register for classes?

Log into Bay Club Connect, choose your club and select the Fitness tile. The daily class schedule will be displayed by time.  Scroll through the calendar to view additional offerings.

Do I need a reservation for group exercise classes?

Reservations are not required; however, we do encourage reservations for fitness classes using our Bay Club Connect app to guarantee your spot in a class.

How can I schedule a private training session?

Elevate your fitness to the next level with personalized fitness training. Our certified training experts will tailor each lesson to your needs, abilities, and goals. For booking and more information on pricing and special package discounts, please click here to submit a request and a member of our team will get back to you shortly.

Am I allowed to bring my own personal trainer to the Bay Club?

We have the most qualified personal trainers to reach your needs, only certified Bay Club staff will be permitted to do personal training in our facilities. To book personal training sessions, please click here to submit a request and a member of our team will get back to you shortly.

Sports

Which clubs feature tennis?

The following clubs feature tennis:

NORTHERN CALIFORNIA

Marin Campus

  • Bay Club Ross Valley

San Francisco Campus

  • Bay Club Gateway
  • Bay Club South San Francisco

East Bay Campus

  • Bay Club Pleasanton
  • Bay Club Fremont

Peninsula Campus

  • Bay Club Broadway Tennis
  • Bay Club Redwood Shores

Santa Clara Campus

  • Bay Club Santa Clara

San Jose Campus

  • Bay Club Courtside

SOUTHERN CALIFORNIA

Los Angeles Campus

  • Manhattan Country Club

San Diego Campus

  • Fairbanks Ranch Country Club
  • Bay Club Carmel Valley

How do I reserve a tennis court?

Tennis courts can be easily booked using Bay Club Connect or the Connect App.

Which clubs feature Pickleball?

The following clubs feature Pickleball:

NORTHERN CALIFORNIA

San Francisco Campus

  • Bay Club Gateway

East Bay Campus

  • Bay Club Pleasanton

SOUTHERN CALIFORNIA

Los Angeles Campus

  • Manhattan Country Club

San Diego Campus

  • Bay Club Carmel Valley

 

How do I make a reservation for Pickleball?

Pickleball courts can be easily booked using Bay Club Connect or the Connect App.

What is Pickleball?

Pickleball is one of the fastest growing sports in the country. And here’s why: The rules are simple. And while it’s easy for beginners to learn, it can quickly develop into a fast-paced, competitive game as players become more skilled.

  • Combining elements of tennis, badminton, and ping-pong, Pickleball is played with paddles and a plastic ball on a tennis court with a slightly modified net. And once you play a game or two, you’re hooked!

Which clubs feature Squash?

The following clubs feature squash:

NORTHERN CALIFORNIA

Marin Campus

  • Bay Club Marin

San Francisco Campus

  • Bay Club San Francisco

East Bay Campus

  • Bay Club Walnut Creek
  • Bay Club Fremont

Peninsula Campus

  • Bay Club Redwood Shores

Santa Clara Campus

  • Bay Club Santa Clara

SOUTHERN CALIFORNIA

Los Angeles Campus

  • Manhattan Country Club

San Diego Campus

  • Bay Club Carmel Valley

OREGON

Oregon Campus

  • Bay Club Portland

How do I reserve a Squash Court?

Squash courts can be easily booked using Bay Club Connect or the Connect App

Who can play Squash?

We’re proud to offer a complete squash experience for every level of player, whether you’re just picking up a racquet or you’ve been playing for years. Access to squash is dependent on your membership level.

Which clubs feature Racquetball?

The following clubs feature Racquetball:

NORTHERN CALIFORNIA

East Bay Campus

  • Bay Club Pleasanton

SOUTHERN CALIFORNIA

Los Angeles Campus

  • Manhattan Country Club
  • Bay Club El Segundo

How do I make a reservation for Racquetball?

Racquetball courts can be easily booked using Bay Club Connect or the Connect App.

What programs are offered for Racquetball?

Featuring both indoor and outdoor courts, plus a team of certified racquetball professionals, we take pride in our racquetball program. Whether you’ve been playing for years or are just starting out, we offer a full menu of racquetball clinics, private lessons, in-house leagues, tournaments, and more. There is something for everyone within our racquetball programs.

Which clubs feature golf?

The following clubs feature golf:

NORTHERN CALIFORNIA

Marin Campus

  • StoneTree Golf Club

San Jose Campus

  • Boulder Ridge Golf Club

SOUTHERN CALIFORNIA

San Diego Campus

  • Fairbanks Ranch Country Club

How do I make a reservation for Golf?

Golf reservations are available through ForeTees, using Bay Club Connect.

  • Note that tee times are available for booking based on membership category. Please refer to our membership guidelines for specific booking windows.

What other programs are available at the golf courses?

In addition to our world-class golf facilities, we also offer social programs for family and friends, competitive tournaments throughout the year, and professional instruction for all ages.

  • Golf Tournaments: We hold regular golf tournaments throughout the year, both for charity and just for fun. Our tournaments are open to players of all ages and levels.
  • Golf Instruction: Our professional golf instructors have a passion for the game, and years of experience teaching players of all levels. Private instruction is available at all three Bay Club golf properties. Please contact the club’s golf shop for additional information.
  • Golf Events: We think golf is more fun when you can enjoy it with your family and friends. Social events such as Nine & Wine and Friday Night on the Rocks, offer opportunities for a day of golf fun for everyone!

What is provided in my golf cart?

Each golf cart is stocked with the following:

  • 1 rake
  • 1 scorecard
  • 6 golf tees stocked per golf cart

Are there practice greens for Golf?

Yes! We welcome you to come out to the practice greens during club hours to get some practice in.

Is the driving range open?

Yes! We are thrilled to see you out on the range, come join us!

What programming is offered for Aquatics?

We offer aquatics programs for every age and skill level—including adult Masters workouts for experienced swimmers, and a U.S. Masters-sanctioned team. And for young swimmers, we offer private lessons, parent-tot workshops, swim school, and our very own club swim team.

How do I sign up for swim lessons?

We have a wide range of professional coaches and lesson times available that will suit your schedule, including parent-tot group classes, swim school, and different levels of swim team. To book swim lessons, please click here to submit a request and a member of our team will get back to you shortly.

Which clubs feature basketball?

The following clubs feature basketball:

 NORTHERN CALIFORNIA

Marin Campus

  • Bay Club Ross Valley
  • Bay Club Marin

San Francisco Campus

  • Bay Club San Francisco
  • Bay Club Gateway

East Bay Campus

  • Bay Club Walnut Creek
  • Bay Club Pleasanton
  • Bay Club Fremont

Peninsula Campus

  • Bay Club Redwood Shores

Santa Clara Campus

  • Bay Club Santa Clara

San Jose Campus

  • Bay Club Courtside

SOUTHERN CALIFORNIA

Los Angeles Campus

  • Bay Club El Segundo

San Diego Campus

  • Bay Club Carmel Valley

OREGON

Oregon Campus

  • Bay Club Portland

What are the basketball offerings at the Bay Club?

Our basketball gymnasiums feature full-size basketball courts, as well as plenty of side baskets for full- and half-court play. All basketball courts are open for pickup games, basketball camps, and competitive league play.

What do the basketball leagues entail at the Bay Club, and how can I sign up?

Our organized leagues are open to all members and provide a regular opportunity for friendly and socially competitive play. We even host our popular championship playoffs each year. To sign up, please contact your club.

Are there any clinics available for kids to practice basketball?

Sports clinics and camps are offered throughout the year. Availability varies based on club and season.  Please submit a request here and a member of our team will get back to you shortly.

What is the rock climbing center at the Bay Club in Oregon?

Experience the thrill of rock climbing as you take your fitness to new heights on our indoor rock wall. Don’t be intimidated — rock climbing is a great workout for people of all ages, fitness levels, and climbing experience and our experienced Associates will make sure you stay safe as you enjoy the great indoors. For more specific information, please contact Bay Club Portland Member Services or inquire on the Connect app.

Family

Which clubs feature childcare?

The following clubs feature childcare:

NORTHERN CALIFORNIA

East Bay Campus

  • Bay Club Walnut Creek
  • Bay Club Pleasanton
  • Bay Club Fremont

Peninsula Campus

  • Bay Club Redwood Shores

San Jose Campus

  • Bay Club Courtside

SOUTHERN CALIFORNIA

Los Angeles Campus

  • Bay Club Pacific Palisades
  • Bay Club El Segundo
  • Bay Club Redondo Beach
  • Bay Club Rolling Hills

San Diego Campus

  • Bay Club Carmel Valley

OREGON

Oregon Campus

  • Bay Club Portland

How long can my child stay at Childcare?

Complimentary Childcare is available for up to three consecutive hours per day for those children who are included within a membership (as part of a Couple, Family, Club West, or Shared Membership). For those children who are not included on a membership, parents or guardians who are members may make childcare arrangements for a fee of $25 per session, for up to three consecutive hours per day. Childcare is not available to non-member families or their children.

Do I need a reservation for Childcare?

Yes! Reservations can be made through Bay Club Connect–please note that the time slots are designed to coordinate with popular group fitness classes for your convenience.

Do I need to be at the club while my child is in Childcare?

Yes! Parents must remain on the property for the duration of the session.

How do I book my child/children for daycare?

To find out more about our summer camps, please click here.

What do the Bay Club camps offer?

Bay Club Camps are here to help your child see their friends, play sports, and just have fun.

Who can attend the camps?

Open to both members and non-members, we offer camp sessions for children aged 3–17, led by your trusted Bay Club associates and sports and fitness professionals.

How do I book my child/children for camp?

To find out more about our summer camps, please click here.

What is a Family Event?

We’re all about creating fun for the whole family, from grandparents to infants. Our family-friendly events take place throughout the year, and most events are open to members and their guests. Watch a movie under the stars or spend a poolside afternoon enjoying some BBQ–there’s fun for every family at the Bay Club.

Hospitality

Are there lockers available for day usage?

Day lockers are provided by the Club for daily temporary storage only. Lockers are emptied nightly, and the Club does not assume responsibility for items left overnight. Private lockers, including executive lockers, are available for a monthly fee on a limited basis at select clubs. Please refrain from storing valuable items in lockers. If interested in Private or Executive lockers, please contact your club.

Can children use the locker rooms?

Use of locker rooms by children varies by club location. Children up to the age of four years are permitted in opposite sex locker rooms at most locations. Please check with your local club for clarification. Family Locker Rooms are also available at select properties.

Are towels provided?

Towels are provided free of charge. To help conserve water and natural resources, we ask that you use no more than two towels per visit.

What amenities are available within the locker rooms?

Both our men’s and women’s locker rooms provide private showers, personal lockers, and relaxing lounge areas with full-screen TVs, as well as complimentary toiletries and fresh towels.

Which clubs feature Connect Business Suite and/or a Private Meeting Space?

The clubs below feature Connect Business Suites:

NORTHERN CALIFORNIA

Peninsula Campus

  • Bay Club Redwood Shores

San Jose Campus

  • Bay Club Courtside

SOUTHERN CALIFORNIA

Los Angeles Campus

  • Bay Club El Segundo

San Diego Campus

  • Bay Club Carmel Valley 

The clubs below feature Meeting Rooms:

NORTHERN CALIFORNIA

Marin Campus

  • StoneTree Golf Club

East Bay Campus

  • Bay Club Walnut Creek
  • Bay Club Pleasanton
  • Bay Club Fremont

Peninsula Campus

  • Bay Club Redwood Shores

San Jose Campus

  • Bay Club Courtside
  • Boulder Ridge Golf Club

SOUTHERN CALIFORNIA

Los Angeles Campus

  • Manhattan Country Club

San Diego Campus

  • Bay Club Carmel Valley

How can I reserve a Connect Workspace?

Please reserve your Connect Workspace through our Bay Club Connect app.

Who can I bring to the Connect Workspace?

Colleagues! Whether they’re Bay Club members or not, we invite you to share this space to get your best work done in a private, professional environment.

How does the Connect Workspace work?

Sometimes you must juggle work with play, and that’s why our fully equipped Connect Business Suites are always available for members to check in at the office, meet with a colleague, or catch up on work. With complimentary Wi-Fi and presentation technology, Connect Business Suites make working remotely feel convenient and professional.

  • OR book a private conference room for your next meeting. Spacious, tech friendly, and perfect for all types of meetings—get down to business at the Bay Club.

Which clubs feature a Spa?

The clubs below feature a Spa.

NORTHERN CALIFORNIA

East Bay Campus 

  • Bay Club Walnut Creek, Spa: R Spa

San Jose Campus

  • Bay Club Courtside, Spa: Sanctuary Spa

What amenities are available at the R Spa or Sanctuary Spa?

From massages, facials and skincare to Spa Packages, there are many ways to treat yourself and get in that much needed ultimate relaxation experience.  For additional information about the R Spa, please visit our website here.  For additional information about the Sanctuary Spa, please visit our website here.

How do I learn more or schedule a visit to the spa?

For additional information, including how to schedule a visit for the R Spa, please visit our website here.  For the Sanctuary Spa, please visit our website here.

What is The Shop?

The Shop features women and men’s seasonal apparel, as well as athletic and leisure wear. Offering clothing and accessories from popular lines such a Splendid, Joie, Lululemon, Nike, and Under Armour, The Shop is your go-to spot for finding the latest looks, the perfect gift, or a last-minute outfit.

What programs are offered at the shop?

In addition to The Shop’s selection of the best brands and latest styles in athleisure wear and sports apparel, you’ll also enjoy complimentary seasonal and weekly events with exclusive member discounts.

  • Sip and Shop: The Shop hosts weekly and seasonal events offering exclusive member deals, like our popular (and complimentary!) monthly Sip and Shop evenings, when we break out some bubbly while you shop around.
  • The Shop and Retail: Whether you forgot your gear at home or you’re looking to add to your collection, our Shops are always stocked with the latest in fitness wear and sports equipment. With a wide selection of brands and styles, you’ll always find what you’re looking for.

Which clubs feature The Shop?

The clubs below feature The Shop:

NORTHERN CALIFORNIA

Marin Campus

  • StoneTree Golf Club

San Francisco Campus

  • Bay Club San Francisco

Peninsula Campus

  • Bay Club Redwood Shores

Santa Clara Campus

  • Bay Club Santa Clara

San Jose Campus

  • Bay Club Courtside
  • Boulder Ridge Golf Club

SOUTHERN CALIFORNIA

San Diego Campus

  • Fairbanks Ranch Country Club
  • Bay Club Carmel Valley

What type of dining is available at the Bay Club?

At the Bay Club, we’re proud to offer a variety of dining experiences, from upscale casual to grab-and-go. Our range of cafes, restaurants, and clubhouses provide options fit for the busiest of days to the most of special occasions, and they all share our commitment to serving fresh and creative dishes.

The following clubs feature dining:

NORTHERN CALIFORNIA

Marin Campus

  • Bay Club Marin

San Francisco Campus

  • Bay Club San Francisco

East Bay Campus

  • Bay Club Walnut Creek
  • Bay Club Fremont
  • Bay Club Pleasanton

Peninsula Campus

  • Bay Club Redwood Shores

Santa Clara Campus

  • Bay Club Santa Clara

 

SOUTHERN CALIFORNIA

Los Angeles Campus

  • Manhattan Country Club
  • Bay Club Pacific Palisades

San Diego Campus

  • Fairbanks Ranch Country Club
  • Bay Club Carmel Valley

OREGON

Oregon Campus

  • Bay Club Portland

 

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