Frequently Asked Questions
General Club
Club Information
What is the process for check in once I arrive at the Bay Club?
Upon arriving at the Club, all members must check in at the Hospitality Desk at each visit using your Bay Club Connect App or membership number.
Do I need to have a photo on file in order to access the club?
Yes, we are asking all members to provide a photo that will be added to your membership account to help us protect you and your membership. You can simply come into the club and ask to have your picture taken at the front desk, or you can add the picture yourself on the member friendly Bay Club Connect.
A few details you should know.
– All members 14 years and older will need to have a photo on file. Members under the age of 14 are not required to have a photo on file.
– As of February 1, 2022, members without a photo in Connect, will see that their barcode used for check-in at the club has been “greyed-out”. A photo will need to be added for the barcode to be visible. Once the photo is added, the barcode becomes visible, and you can then check in as usual.
There are 2 ways to add your photo.
– Come to the club and have your friends at the front desk take your photo and add it to your membership profile. If you already have a photo on file and are unhappy with it, no problem, we can take a new photo and add it.
– You can now add your own photo from your phone. Your photo can only be uploaded one time and if you do not already have one on file, follow these simple steps below.
Step 1: Take a new photo or choose one from your photo library. We ask that no hats, masks, or sunglasses are worn in your photo.
Step 2: If taking a new photo, position your face in the circle.
Step 3: Confirm photo for upload.
Step 4: Select the upload button.
We value you as a member of our community. Please help us protect you and your membership. Thank you!
Am I able to bring a guest with me?
Yes! Your guests are always welcome at the Club, however each guest is limited to up to 2 visits per month regardless of which member they are a guest of.
If you are bringing a guest to the Club, please be sure to check in at the Hospitality Desk, pay the prevailing Guest Fee ($30 for those 13+ and $15 for those 12 and under), and have your guest complete a registration and waiver form. It is likewise imperative that members understand that they are responsible for all conduct, actions, and behavior of their guests while on Bay Club property. Guests may utilize the facilities or play a sport only when accompanied by a member. The Club reserves the right to limit the number of guests a member may bring to the Club and to adjust guest fees at any time without prior written notice. Existing members are not permitted to use the Club as a guest while on a Leave of Absence or suspended status.
Active members will receive monthly or quarterly guest passes depending on membership tier, as follows:
– Club West Members: 2 Guest Passes Monthly
– Executive Club, Campus and Single Site Members: 2 Guest Passes Quarterly. Passes will be issued on the 1st of the month in February, May, August and November.
Guest passes will be available in your Bay Club Connect account. Guests passes issued between January 1 through October 31 will expire on December 31. Passes issued between November 1 through December 31, will roll over into the following year and expire in December of the following year.
Where can I find the Lost and Found?
Although the Club is not responsible for lost or stolen items, should you accidentally leave your belongings at the Club, please inquire about them in person at the Hospitality Desk. No lost and found can be verified over the phone.
Membership
General Membership
How can I manage my account online?
By using the app, Bay Club Connect, you to track your daily club usage, access your account balance, update your member information, contact the Club, and pay your bill online. For more information, please visit bayclubconnect.com.
Will I get a statement with my charges for the month?
Absolutely! We send statements via email within the first week of the month and you can also find yours on the Connect App.
When are my membership payments due?
Members are billed once a month on the 1st of the month and payments are due on the last day of the month via Bay Club Connect or via check to our secure dropbox: The Bay Club Company PO Box 511462 Los Angeles CA 90051-8017. Payments received late will accrue a $50 late fee.
Is there a fee to upgrade my membership?
All upgrade requests must be submitted through bayclubconnect.com or the Connect App. The fees vary depending on membership tier.
Can I take a break from the membership?
If you would like to place your membership on hold for a minimum of one month and a maximum of six months, LOA (leave of absence) requests require one calendar months’ notice. Please refer to your membership guidelines for more information.
Shared Membership
What is the Shared Membership program?
Come together for a membership you can share with up to 5 friends and family members. Here’s how it works:
- You and up to 5 additional people can belong under one membership. Share with anyone – no need to live in the same household.
- Your primary member becomes leader of the pack. Count on them to manage account details and own financial responsibility.
- Pack Leader can flexibly add someone at any time, as well as remove any member by the 25th of each month.
- Share the Bay Club with friends and family across different regions by selecting a Club West Gold membership.
- Participants in a Shared Membership may book one sport in advance per location, per day. Same day bookings welcome.
How do I start a Shared Membership?
We are so excited that you are interested in the Shared Membership! Whether you are a new member or current member please visit bayclubs.com/memberships to build or change your membership.
How do I add people to my Shared Membership?
You can easily add members to your Shared Membership through the Connect App. To get started, check out our video here. Just a few steps needed!
Is there a charge for adding someone to my Shared Membership?
As of June 1, 2023, a $25 processing fee will be charged to your account each time a member is added to your Shared Membership. For new memberships, this will start the second month of your membership, so add your squad before your first month ends to not incur processing fees.
If you remove someone from your Shared Membership, you will incur a $25 processing fee to add them back on to your membership.
How will billing be different when switching to the Shared Membership?
If converting your membership to a Shared Membership, your account balance must be cleared before joining and your new billing will start on the 1st of the following month. Any pro-rated amounts will be reflected in new billing statement.
Connect App
How do I find out my username and password?
New members will receive their member number on the Welcome email.
- Existing members can find their member number on their monthly statement and on their barcode within the Connect App
- Primary members have a list of their Shared Membership numbers on their Connect App
How do I reset my username and/or password?
Go to bayclubconnect.com
- Select Forgot password or username
Where can I access my billing information on Connect App?
You can easily log into the app and click the more tab on the bottom right side of the screen then select billing. Here, you will be able to access your statements, payment methods, and account activity.
How can I contact the Bay Club via the Connect App?
You can easily log into the app and click the More tab on the bottom right side of the screen then select Contact us. Here, you will be able to submit requests regarding membership changes, billing questions, and modifying your Shared Membership roster.
Amenities
Fitness
Do I need a reservation for use of fitness/cardio areas?
Nope! Reservations are not needed for general fitness or cardio areas.
Are On-Demand classes still offered online?
Yes! On-Demand classes are still available. The content library can be easily accessed via the Connect App.
How can I view the daily class schedule and register for classes?
Log into Bay Club Connect, choose your club and select the Fitness tile. The daily class schedule will be displayed by time. Scroll through the calendar to view additional offerings.
Do I need a reservation for group exercise classes?
Reservations are not required; however, we do encourage reservations for fitness classes using our Bay Club Connect app to guarantee your spot in a class.
How can I schedule a private training session?
Elevate your fitness to the next level with personalized fitness training. Our certified training experts will tailor each lesson to your needs, abilities, and goals. For booking and more information on pricing and special package discounts, please click here to submit a request and a member of our team will get back to you shortly.
Am I allowed to bring my own personal trainer to the Bay Club?
We have the most qualified personal trainers to reach your needs, only certified Bay Club staff will be permitted to do personal training in our facilities. To book personal training sessions, please click here to submit a request and a member of our team will get back to you shortly.
What is FIIGHT and how do I register?
FIIGHT is a 12 round, 50-minute class that will build your strength, focus, and endurance. Learn the skills and drills of boxing while also working on a wide range of resistance training using the newly released VECTOR. This is High-Intensity Interval Training at its finest with some of the best instructors. These drills paired with rest intervals are sure to push you to the next level in your fitness pursuit.
How do I register?
You can view the full class schedule at Bay Club San Francisco by downloading the Bay Club Connect app. There you can book your class! This class is complimentary for our members.
What equipment should I bring to FIIGHT?
Be sure to come to class with boxing gloves, and wraps—you can bring your own too. Don’t have any? We’ll be selling them at The Shop, and we’ll have a limited number of gloves and wraps that can be rented at least 10 minutes before class.
What else should I know?
Bring water, and most importantly, a good attitude to class! We recommend arriving at least 10 minutes prior to class start time to get wrapped and set up if you need assistance. This class has limited spots and if you arrive late, we cannot guarantee your spot will be saved.
Where is FIIGHT offered?
Currently, FIIGHT is only offered at Bay Club San Francisco, but we’ll continue to keep our members updated about FIIGHT at any other properties.
Sports
Which clubs feature tennis?
The following clubs feature tennis:
NORTHERN CALIFORNIA
Marin Campus
- Bay Club Ross Valley
San Francisco Campus
- Bay Club Gateway
- Bay Club South San Francisco
East Bay Campus
- Bay Club Pleasanton
- Bay Club Fremont
Peninsula Campus
- Bay Club Broadway Tennis
- Bay Club Redwood Shores
Santa Clara Campus
- Bay Club Santa Clara
San Jose Campus
- Bay Club Courtside
SOUTHERN CALIFORNIA
Los Angeles Campus
- Manhattan Country Club
San Diego Campus
- Fairbanks Ranch Country Club
- Bay Club Carmel Valley
How do I reserve a tennis court?
Tennis courts can be easily booked using Bay Club Connect or the Connect App.
Which clubs feature Pickleball?
The following clubs feature Pickleball:
NORTHERN CALIFORNIA
- Bay Club Courtside
- Bay Club Gateway
- Bay Club Fremont
- Bay Club Pleasanton
- Bay Club Redwood Shores
- Bay Club Ross Valley
- Bay Club Santa Clara
- Broadway Tennis & Pickleball
- South San Francisco Tennis & Pickleball
SOUTHERN CALIFORNIA
- Fairbanks Ranch Country Club
- Manhattan Country Club
- Bay Club Carmel Valley
How do I make a reservation for Pickleball?
Pickleball courts can be easily booked using Bay Club Connect or the Connect App.
What is Pickleball?
Pickleball is one of the fastest growing sports in the country. And here’s why: The rules are simple. And while it’s easy for beginners to learn, it can quickly develop into a fast-paced, competitive game as players become more skilled.
- Combining elements of tennis, badminton, and ping-pong, Pickleball is played with paddles and a plastic ball on a tennis court with a slightly modified net. And once you play a game or two, you’re hooked!
Which clubs feature Squash?
The following clubs feature squash:
NORTHERN CALIFORNIA
Marin Campus
- Bay Club Marin
San Francisco Campus
- Bay Club San Francisco
East Bay Campus
- Bay Club Walnut Creek
- Bay Club Fremont
Peninsula Campus
- Bay Club Redwood Shores
Santa Clara Campus
- Bay Club Santa Clara
SOUTHERN CALIFORNIA
Los Angeles Campus
- Manhattan Country Club
San Diego Campus
- Bay Club Carmel Valley
OREGON
Oregon Campus
- Bay Club Portland
How do I reserve a Squash Court?
Squash courts can be easily booked using Bay Club Connect or the Connect App
Who can play Squash?
We’re proud to offer a complete squash experience for every level of player, whether you’re just picking up a racquet or you’ve been playing for years. Access to squash is dependent on your membership level.
Which clubs feature Racquetball?
The following clubs feature Racquetball:
NORTHERN CALIFORNIA
East Bay Campus
- Bay Club Pleasanton
SOUTHERN CALIFORNIA
Los Angeles Campus
- Manhattan Country Club
- Bay Club El Segundo
How do I make a reservation for Racquetball?
Racquetball courts can be easily booked using Bay Club Connect or the Connect App.
What programs are offered for Racquetball?
Featuring both indoor and outdoor courts, plus a team of certified racquetball professionals, we take pride in our racquetball program. Whether you’ve been playing for years or are just starting out, we offer a full menu of racquetball clinics, private lessons, in-house leagues, tournaments, and more. There is something for everyone within our racquetball programs.
Which clubs feature golf?
The following clubs feature golf:
NORTHERN CALIFORNIA
Marin Campus
- StoneTree Golf Club
San Jose Campus
- Boulder Ridge Golf Club
SOUTHERN CALIFORNIA
San Diego Campus
- Fairbanks Ranch Country Club
How do I make a reservation for Golf?
Golf reservations are available through ForeTees, using Bay Club Connect.
- Note that tee times are available for booking based on membership category. Please refer to our membership guidelines for specific booking windows.
What other programs are available at the golf courses?
In addition to our world-class golf facilities, we also offer social programs for family and friends, competitive tournaments throughout the year, and professional instruction for all ages.
- Golf Tournaments: We hold regular golf tournaments throughout the year, both for charity and just for fun. Our tournaments are open to players of all ages and levels.
- Golf Instruction: Our professional golf instructors have a passion for the game, and years of experience teaching players of all levels. Private instruction is available at all three Bay Club golf properties. Please contact the club’s golf shop for additional information.
- Golf Events: We think golf is more fun when you can enjoy it with your family and friends. Social events such as Nine & Wine and Friday Night on the Rocks, offer opportunities for a day of golf fun for everyone!
What is provided in my golf cart?
Each golf cart is stocked with the following:
- 1 rake
- 1 scorecard
- 6 golf tees stocked per golf cart
Are there practice greens for Golf?
Yes! We welcome you to come out to the practice greens during club hours to get some practice in.
Is the driving range open?
Yes! We are thrilled to see you out on the range, come join us!
What programming is offered for Aquatics?
We offer aquatics programs for every age and skill level—including adult Masters workouts for experienced swimmers, and a U.S. Masters-sanctioned team. And for young swimmers, we offer private lessons, parent-tot workshops, swim school, and our very own club swim team.
How do I sign up for swim lessons?
We have a wide range of professional coaches and lesson times available that will suit your schedule, including parent-tot group classes, swim school, and different levels of swim team. To book swim lessons, please click here to submit a request and a member of our team will get back to you shortly.
Which clubs feature basketball?
The following clubs feature basketball:
NORTHERN CALIFORNIA
Marin Campus
- Bay Club Ross Valley
- Bay Club Marin
San Francisco Campus
- Bay Club San Francisco
- Bay Club Gateway
East Bay Campus
- Bay Club Walnut Creek
- Bay Club Pleasanton
- Bay Club Fremont
Peninsula Campus
- Bay Club Redwood Shores
Santa Clara Campus
- Bay Club Santa Clara
San Jose Campus
- Bay Club Courtside
SOUTHERN CALIFORNIA
Los Angeles Campus
- Bay Club El Segundo
San Diego Campus
- Bay Club Carmel Valley
OREGON
Oregon Campus
- Bay Club Portland
What are the basketball offerings at the Bay Club?
Our basketball gymnasiums feature full-size basketball courts, as well as plenty of side baskets for full- and half-court play. All basketball courts are open for pickup games, basketball camps, and competitive league play.
What do the basketball leagues entail at the Bay Club, and how can I sign up?
Our organized leagues are open to all members and provide a regular opportunity for friendly and socially competitive play. We even host our popular championship playoffs each year. To sign up, please contact your club.
Are there any clinics available for kids to practice basketball?
Sports clinics and camps are offered throughout the year. Availability varies based on club and season. Please submit a request here and a member of our team will get back to you shortly.
What is the rock climbing center at the Bay Club in Oregon?
Experience the thrill of rock climbing as you take your fitness to new heights on our indoor rock wall. Don’t be intimidated — rock climbing is a great workout for people of all ages, fitness levels, and climbing experience and our experienced Associates will make sure you stay safe as you enjoy the great indoors. For more specific information, please contact Bay Club Portland Member Services or inquire on the Connect app.
Family
Which clubs feature childcare?
The following clubs feature childcare:
NORTHERN CALIFORNIA
East Bay Campus
- Bay Club Walnut Creek
- Bay Club Pleasanton
- Bay Club Fremont
Peninsula Campus
- Bay Club Redwood Shores
San Jose Campus
- Bay Club Courtside
SOUTHERN CALIFORNIA
Los Angeles Campus
- Bay Club El Segundo
- Bay Club Redondo Beach
San Diego Campus
- Bay Club Carmel Valley
OREGON
Oregon Campus
- Bay Club Portland
How long can my child stay at Childcare?
Complimentary Childcare is available for up to three consecutive hours per day for those children who are included within a membership (as part of a Couple, Family, Club West, or Shared Membership). For those children who are not included on a membership, parents or guardians who are members may make childcare arrangements for a fee of $25 per session, for up to three consecutive hours per day. Childcare is not available to non-member families or their children.
Do I need a reservation for Childcare?
Yes! Reservations can be made through Bay Club Connect–please note that the time slots are designed to coordinate with popular group fitness classes for your convenience.
Do I need to be at the club while my child is in Childcare?
Yes! Parents must remain on the property for the duration of the session.
How do I book my child/children for daycare?
To find out more about our summer camps, please click here.
What do the Bay Club camps offer?
Bay Club Camps are here to help your child see their friends, play sports, and just have fun. To find out more about our offerings and camp details, go here.
Who can attend the camps?
Open to both members and non-members, we offer camp sessions for children aged 3–17, led by your trusted Bay Club associates and sports and fitness professionals.
How do I book my child/children for camp?
SUMMER CAMP registration opens February 1, 2023. To find out more about our summer camps, please click here.
What is a Family Event?
We’re all about creating fun for the whole family, from grandparents to infants. Our family-friendly events take place throughout the year, and most events are open to members and their guests. Watch a movie under the stars or spend a poolside afternoon enjoying some BBQ–there’s fun for every family at the Bay Club.
Hospitality
Are there lockers available for day usage?
Day lockers are provided by the Club for daily temporary storage only. Lockers are emptied nightly, and the Club does not assume responsibility for items left overnight. Private lockers, including executive lockers, are available for a monthly fee on a limited basis at select clubs. Please refrain from storing valuable items in lockers. If interested in Private or Executive lockers, please contact your club.
Can children use the locker rooms?
Use of locker rooms by children varies by club location. Children up to the age of four years are permitted in opposite sex locker rooms at most locations. Please check with your local club for clarification. Family Locker Rooms are also available at select properties.
Are towels provided?
Towels are provided free of charge. To help conserve water and natural resources, we ask that you use no more than two towels per visit.
What amenities are available within the locker rooms?
Both our men’s and women’s locker rooms provide private showers, personal lockers, and relaxing lounge areas with full-screen TVs, as well as complimentary toiletries and fresh towels.
Which clubs feature Connect Business Suite and/or a Private Meeting Space?
The clubs below feature Connect Business Suites:
NORTHERN CALIFORNIA
Peninsula Campus
- Bay Club Redwood Shores
San Jose Campus
- Bay Club Courtside
SOUTHERN CALIFORNIA
Los Angeles Campus
- Bay Club El Segundo
San Diego Campus
- Bay Club Carmel Valley
The clubs below feature Meeting Rooms:
NORTHERN CALIFORNIA
Marin Campus
- StoneTree Golf Club
East Bay Campus
- Bay Club Walnut Creek
- Bay Club Pleasanton
- Bay Club Fremont
Peninsula Campus
- Bay Club Redwood Shores
San Jose Campus
- Bay Club Courtside
- Boulder Ridge Golf Club
SOUTHERN CALIFORNIA
Los Angeles Campus
- Manhattan Country Club
San Diego Campus
- Bay Club Carmel Valley
How can I reserve a Connect Workspace?
Please reserve your Connect Workspace through our Bay Club Connect app.
Who can I bring to the Connect Workspace?
Colleagues! Whether they’re Bay Club members or not, we invite you to share this space to get your best work done in a private, professional environment.
How does the Connect Workspace work?
Sometimes you must juggle work with play, and that’s why our fully equipped Connect Business Suites are always available for members to check in at the office, meet with a colleague, or catch up on work. With complimentary Wi-Fi and presentation technology, Connect Business Suites make working remotely feel convenient and professional.
- OR book a private conference room for your next meeting. Spacious, tech friendly, and perfect for all types of meetings—get down to business at the Bay Club.
Which clubs feature a Spa?
The clubs below feature a Spa.
NORTHERN CALIFORNIA
East Bay Campus
- Bay Club Walnut Creek
San Jose Campus
- Bay Club Courtside
What amenities are available at the Spa?
From massages, facials and skincare to Spa Packages, there are many ways to treat yourself and get in that much needed ultimate relaxation experience. For additional information about the Spa, please visit our website here.
What is The Shop?
The Shop features women and men’s seasonal apparel, as well as athletic and leisure wear. Offering clothing and accessories from popular lines such a Splendid, Joie, Lululemon, Nike, and Under Armour, The Shop is your go-to spot for finding the latest looks, the perfect gift, or a last-minute outfit.
What programs are offered at the shop?
In addition to The Shop’s selection of the best brands and latest styles in athleisure wear and sports apparel, you’ll also enjoy complimentary seasonal and weekly events with exclusive member discounts.
- Sip and Shop: The Shop hosts weekly and seasonal events offering exclusive member deals, like our popular (and complimentary!) monthly Sip and Shop evenings, when we break out some bubbly while you shop around.
- The Shop and Retail: Whether you forgot your gear at home or you’re looking to add to your collection, our Shops are always stocked with the latest in fitness wear and sports equipment. With a wide selection of brands and styles, you’ll always find what you’re looking for.
Which clubs feature The Shop?
The clubs below feature The Shop:
NORTHERN CALIFORNIA
Marin Campus
- StoneTree Golf Club
San Francisco Campus
- Bay Club San Francisco
Peninsula Campus
- Bay Club Redwood Shores
Santa Clara Campus
- Bay Club Santa Clara
San Jose Campus
- Bay Club Courtside
- Boulder Ridge Golf Club
SOUTHERN CALIFORNIA
San Diego Campus
- Fairbanks Ranch Country Club
- Bay Club Carmel Valley
What type of dining is available at the Bay Club?
At the Bay Club, we’re proud to offer a variety of dining experiences, from upscale casual to grab-and-go. Our range of cafes, restaurants, and clubhouses provide options fit for the busiest of days to the most of special occasions, and they all share our commitment to serving fresh and creative dishes.
